Job Title: First Line Credit Risk Collections and Recoveries Manager
Working Pattern: Monday to Friday, 36.25 hours per week
Salary: £80,000 - £100,000 dependent on experience, plus up to 20% bonus and benefits
Location: Flexible – Embrace fully remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham or Blackpool.

At Tandem, we’re not just a bank; we’re a movement for positive change. If you’re an ambitious and dedicated Credit Risk Manager, ready to make an impact, we’ve got a space with your name on it!

The main purpose of the role is to manage the risk of Tandem’s Lending Portfolios.

We are Tandem - Where impact meets innovation

Tandem is the UK’s greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

Your team: Collaborators in change

Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
 The role sits within the First Line Credit Risk team at Tandem.  It’s a new team being set up to provide high quality Credit Risk analysis and strategies to ensure Tandem grows safely and within our risk appetite.
  
Your Impact: Building a greener tomorrow

As a Senior Collections and Recoveries Manager at Tandem your focus will be on:

• Designing Collection and Recovery policies and strategies
• Ensuring Tandem adhere with regulations
• Producing regular and ad-hoc collection analytics
• Calculating inputs into cost of risk for pricing and risk reward models
• Analysis on key risk trends and issues
• Writing proposals for approval at Credit Committee
• Interaction with third parties including regulators, Credit Reference Agencies and Debt Sale Agencies
• Management of customer journey within collections

We’d love to hear from you if you have:

• 10+ years’ experience in Credit Risk, 5+ in a collections role
• Excellent planning, organisational and time management skills
• Experience in collections, recoveries and debt sale
• Strong knowledge of consumer credit risk, including mortgages, personal loans and motor finance
• Strong experience writing collections policies and developing collections strategies
• Experience in organising, planning and executing debt sale strategies
• Experience in calculating risk forecasts
• Understanding of the front to end credit risk journey for customers
• Experience in risk analysis and reporting
• Strong understanding of the use of scorecards and models in Credit Risk strategies
• Good communications skills
• Strong analytical skills
• Strong skills in at least one programming language

It would be great, but not essential if you have:

• Management experience
• Hands-on experience of building scorecards or affordability models
• Strong skills in at least one programming language

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified

A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark? 

Apply now and let’s pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
 
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.