Senior Manager

The Senior Manager, Market Solutions, is responsible for leading the development of new/updated electrical market designs with external stakeholders and NYISO senior leadership team and the timely on-budget implementation of product updates needed to satisfy the new/updated electrical market designs. The Senior Manager plans and communicates the vision and long-term direction of multiple market products in support of the NYISO Business and Strategic plans. The Senior Manager: collaborates with Design Managers, Product Managers and multiple Business areas on market vision, product vision, and technology upgrades to develop product roadmaps; owns the generation of annual business plan commitments. Responsible for market design, product development, project prioritization, resource allocation, stakeholder alignment, and risk management for multiple market project portfolios.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Manages market design teams, product implementation teams, and approximately 30 dedicated market design specialists, business analysts and project managers.
• Lead development and/or creation of market design features delivering economically efficient and reliable outcomes, balancing the positions of stakeholders and bringing value to consumers.
• Direct analyses on the effectiveness, efficiency, and competitiveness of NYISO’s market rules and coordinate the development of revised market rules to improve the performance of NYISO markets.
• Formulate policies and market design recommendations for review with staff, senior management, regulators and market participants.
• Advocate for competitive market design outcomes, and appropriate price signals, with internal and external stakeholders.
• Lead interaction with NYISO stakeholders and regulators to review market design proposals, solicit feedback, and gain sufficient support to pursue market improvements.
• Lead processes for creating, enhancement, development, evolution and improvement of internal products as identified in the product portfolio.
• Produce and own product development roadmaps. Consider regulatory requirements, the NYISO strategic plan, Information Technology strategy, internal and external stakeholder input.
• Own the development, management and execution of the annual product portfolio plans for multiple product teams.
• Own product documentation and supporting business cases designed to advance the products and services offered by NYISO.
• Track progress, measure adoption, identify satisfaction levels, address issues, report status and assume accountability for achievement of objectives consistent with the product strategies to provide industry leading products and services.
• Manage NYISO projects in accordance with project budgets and strategic plan, coordinate changes to the plan with stakeholders through the Enterprise Change Management Process.
• Develop and report appropriate metrics such that plan progress can be tracked by management and stakeholders, identify deviations from the plan and recommend remedial actions.
• Interface with stakeholders to clearly define product requirements for new feature delivery.
• Validate that requirements are complete and accurate as defined by the customer, confirm that all applicable compliance objectives are met by the requirements, and ensure involved parties approve.
• Establish roadmap schedules for feature set delivery to be integrated with the enterprise software release schedule and project schedule. Provide project management oversight for implementation of technical infrastructure enhancements and new features within the Product Line. Track and report progress of project portfolio activities throughout Software Development Lifecycle.
• Participate in the development and continuous improvement of the NYISO product management processes and best practices. Implement enhancements/improvements to the product management lifecycle, as required.
• Develop metrics to monitor product success and report progress as compared to defined objectives.
• Interface directly with internal customers to promote products and to communicate details regarding product plans, strategies and direction.
• Engage strategic NYISO vendors in product planning workshops to ensure integration with NYISO architecture plans, industry trends/regulations and stakeholder product demands.
• Manage oversight of timeliness and quality of vendor project deliverables, on-site personnel activities, delivery of support to warranty obligations and costs of services delivered.
• Support discussions of market rule changes with NYISO external stakeholders, coordinate with NYISO Legal, Regulatory Affairs, and Committee Support personnel to bring market rule changes through the NYISO governance process and file with FERC, as required.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibility, and there are management employees who report to it.

QUALIFICATIONS:

• Bachelor's degree in Engineering, Operations Research, Finance, Economics or other related technical field preferred.
• Knowledge of Power Systems Engineering and Economics is preferred. Master’s Degree strongly preferred or equivalent combination of education and experience. 
• A minimum of fifteen years of professional experience in a technical industry
• Experience in product marketing and or product development and knowledge of electric power systems or wholesale electric markets is desired; or equivalent combination of education, training and experience.
• Must have knowledge of product management principles, marketing processes and tools used to effectively manage product lines.
• Knowledge of project management principles, processes, and tools used to effectively manage projects is required. Project experience with Information Technology (IT) projects and business experience in electric power systems or wholesale electric markets is desired.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

ADDITIONAL REQUIREMENTS

• Must have excellent verbal and written communication and management skills. Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from market participants, regulatory agencies or members of the business community. Ability to write speeches, and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or board of directors.
• Ability to work with mathematical concepts such as probability and statistical inferences and fundamentals of plane and solid geometry and trigonometry, understand and apply optimization techniques. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Intermediate competency in Windows operating environment using MS Office applications, e-mail and internet programs. Knowledge and understanding of how market software works and the process of IT software development desired.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays.

At the NYISO, we realize the importance of balancing the availability of remote work with the inherent value of bringing people together to attain success in the areas of maximum collaboration, relationship building and growth, teamwork, innovation and problem solving, as well as professional development and mentoring. In this role, you will be required to work onsite from our Rensselaer, NY location several days per workweek, with the option to work remotely on the remaining days. You will also be expected to respond to all business needs that may require any increase to the regular onsite requirements.

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.

#LI-Onsite