Renewals Specialist

Austin Tx

The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals.  In this position, you will ensure high customer satisfaction during the renewal cycle including a high-level of data accuracy while partnering with the Customer Success Management team to provide an impeccable customer interaction.

Primary Responsibilities:

• Own the renewals process
• Execute all phases of renewal lifecycle to include notifying customers of renewals, building quotes, and closing renewal opportunities
• Drive revenue by facilitating commitment, and follow through on securing payment from customers
• Work in CPQ, ensuring completeness and accuracy
• Work directly with Customer Success Management team to review historical customer needs and current landscape
• Create renewal quotes and purchase orders that follow company guidelines and expectations
• Razor sharp focus on renewal dates with ability to put proactive metrics in place to further ensure the timeliness and completion of all renewals
• Communicate and follow up directly with customers as needed
• Identify when opportunities need to be escalated and work to find optimal solutions
• Report renewal metrics effectively up to Customer Success Management and VP, Customer Success
• Achieve established retention goals

Key Qualifications and Requirements:

• Highly detail oriented with the ability to handle a large volume of renewal activity
• Strong customer service, listening and communication skills
• Customer focused
• Experience working on a team with team player mentality
• Exceptional work ethic
• Excellent communication, organizational and multi-tasking skills

Highly Desired Skills: 

• 3+ years of professional experience in sales, account management, customer success, finance or related industry
• Familiarity with Software as a Service (SaaS) solutions

Education:

• BA/BS/Undergraduate or equivalent experience
• Salesforce experience required
• CPQ experience preferred

Benefits + Perks

As a mission-driven organization we are committed to working alongside individuals who are equally passionate about preventing cybercrime regardless of what department they are in or role they may have. Being led by our core values in all business decisions, we absolutely lean into being united on this front and in doing so we also look to ensure all SpyCloud employees have the support and benefits they need to stay focused on the mission. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we also offer our employees a comprehensive benefits package that includes:

401(k)

Health, Vision and Dental Insurance

Generous PTO Plan

In-office meals provided

About SpyCloud

SpyCloud transforms recaptured darknet data to protect businesses from cyberattacks. Its products operationalize Cybercrime Analytics (C2A) to produce actionable insights that allow enterprises to proactively prevent ransomware and account takeover, protect their business from consumer fraud losses, and investigate cybercrime incidents. Its unique data from breaches, malware-infected devices, and other underground sources also powers many popular dark web monitoring and identity theft protection offerings. SpyCloud customers include half of the ten largest global enterprises, mid-size companies, and government agencies around the world. Headquartered in Austin, TX, SpyCloud is home to nearly 200 cybersecurity experts whose mission is to make the internet a safer place.

Who We Are

SpyCloud is a place for innovative, collaborative and problem-solvers to thrive. Individually we’re amazing but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action “at will” employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud’s employees to perform their job duties may result in discipline up to and including discharge.

SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email [email protected]. 

Learn more and apply: https://spycloud.com/company/careers/