Full-Time
Technical Writer
Multiple Teams
Posted on 9/26/2025
NatWest Group
10,001+ employees
Diversified banking group delivering financial services
No salary listed
London, UK + 1 more
More locations: Edinburgh, UK
Remote
Remote First
 Content & Writing (1) |
|---|
- Experience as a technical writer in a tech organisation, preparing documentation within end to end delivery/go-to-market processes
- Passion for creating great documentation that can serve a variety of end user personas and their respective learning objectives
- Solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly
- Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner, including translating technical jargon into user-friendly content
- Deep understanding of client and end user documentation needs for various personas, and the ability to represent their needs to internal teams to drive quality and comprehensive documentation
- Driven to continuously improve processes and ways of working whilst also maintaining the balance of delivering against immediate objectives
- Curious and self driven to learn how products or platform capabilities work
- Advocating for clients and end users to ensure that their needs are anticipated and can be served by Boxed documentation
- Creating, writing and editing technical API documentation as well as user manuals, software documentation, instructional guides and product guides
- Collaborating with feature teams to review and/or create draft documentation and revise existing documentation for accuracy, clarity, and adherence to industry standards
- Researching and gathering information from subject matter experts (e.g. Product Owners/Managers, architects etc), feature teams, and existing resources to ensure accuracy and comprehensiveness of documentation
- Collaborating with tech writers and content team to adhere to and maintain consistency with other Boxed content/channels
- Spending time with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments
- Experience in software engineering, test engineering, dev ops favourable
- Experience of working with agile tool sets such as JIRA and confluence
- Knowledge of Financial Services as a sector and/or SAAS
NatWest Group is a financial services group that helps customers with everyday money needs and long-term planning, including buying a home, investing, growing a business, and pursuing a more sustainable future. Its products come from a range of banking and financial services across multiple businesses, delivered through digital and traditional channels. The company works by understanding what matters to customers—their priorities, goals, and challenges—and then offering services and expertise to help them navigate change and make progress. It differentiates itself by combining a broad set of financial offerings with an emphasis on an inclusive culture, flexible working, and a technology-driven approach to anticipate and respond quickly to customer needs. The goal is to be simpler, more integrated, and more capable of delivering impact for customers, so both customers and NatWest Group can succeed together.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1968
Simplify's Take
What believers are saying
- NatWest achieves record 19.2% return on tangible equity in 2025 results.
- NatWest grows customer base by one million and returns £4.1 billion to shareholders.
- NatWest hires Adeel Hyder from Starling to lead SME digital banking enhancements.
What critics are saying
- Keefe Bruyette downgrades NatWest to Market Perform on April 20 with 650 GBp target.
- Starling Bank erodes NatWest's SME market share through aggressive digital expansion.
- UK PRA imposes stricter capital rules, forcing CET1 above 13% and cutting dividends.
What makes NatWest Group unique
- NatWest acquires Evolent Partners, adding £69 billion in wealth management assets.
- NatWest launches IP-backed loans like £1.35M to Shade Station at 50% lower rates.
- NatWest partners with Sainsbury's on April 1 to offer financial products to customers.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Paid Vacation
401(k) Company Match
Flexible Work Hours
Company News
It has secured backing from NatWest
ID verification group backed by syndicate of banks
NatWest Group has appointed Adeel Hyder as Managing Director of Business Banking. Hyder joins from Starling Bank, bringing experience in digital banking and support for small and micro businesses. The appointment signals a renewed focus on NatWest's UK business banking franchise as competition intensifies from digital banks targeting SME customers. Hyder's background suggests NatWest aims to enhance its offering to smaller businesses, particularly in user experience and product design. The move comes as business banking remains a core activity for NatWest. Investors may monitor changes in the bank's business banking priorities, including product mix and technology spending allocation. At £5.76 per share, NatWest trades approximately 24% below its £7.18 analyst target.
NatWest Group reported strong 2025 results, with total income rising 12% to £16.4 billion and earnings per share jumping 27%. The bank achieved a record 19.2% return on tangible equity whilst adding one million new customers and returning £4.1 billion to shareholders through dividends and buybacks. A key development was the acquisition of Evolent Partners, adding £69 billion in wealth management assets. NatWest lowered its CET1 capital target to approximately 13% and set 2028 goals of achieving a cost-to-income ratio below 45% and return on tangible equity exceeding 18%. For 2026, the bank expects total income up to £17.6 billion. Management reported no signs of consumer stress despite anticipating slight normalisation in loan impairments, whilst focusing on AI and digital initiatives to improve efficiency.
Manchester-based online eyewear retailer Shade Station has secured a £1.35 million loan from NatWest using the bank's intellectual property-backed lending proposition. The funding will support international expansion, AI-driven e-commerce development, and launch of a smart eyewear platform. The company plans a phased rollout of its smart eyewear platform throughout 2026, starting in the UK and Ireland before expanding to Nordic and DACH markets. The platform will offer next-generation glasses featuring heads-up notifications, navigation, real-time translation and fitness insights. Shade Station has grown its annual turnover from £4 million to £22 million under current management. The IP-backed loan, which uses the company's proprietary software and trademarks as collateral, has reduced interest costs by nearly 50% compared to traditional lending.