Full-Time

ROI Medical Records Specialist

Updated on 9/4/2026

Sharecare

Sharecare

1,001-5,000 employees

Telehealth and personalized digital health platform

No salary listed

No H1B Sponsorship

Remote in USA

Remote

Bachelor's

Category
Clerical & Data Entry (1)
Required Skills
Word/Pages/Docs
Customer Service
HIPAA
Excel/Numbers/Sheets

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Requirements
  • A High School Diploma or GED is required.
  • A minimum of two years of prior experience in a medical records department or similar setting is preferred.
  • Strong computer software experience and general working knowledge of Microsoft Word and Excel are required.
  • Excellent organizational skills are required.
  • The ability to type 50 words per minute is required.
  • The ability to use a fax machine, copier, and scanning machine is required.
  • The ability to learn new equipment and processes quickly is required.
  • The ability to provide customer satisfaction is required.
  • The ability to multitask is required.
  • The employee must maintain confidentiality, security, and ethical standards when handling privileged information.
Responsibilities
  • Process release-of-information requests by retrieving and returning patient medical charts, accurately scanning medical records, and transmitting records daily according to requests and established standards.
  • Date-stamp requests and highlight pertinent data to facilitate processing.
  • Validate requests and authorizations for the release of medical information according to established procedures.
  • Perform quality checks to ensure the accuracy and confidentiality of releases and proper invoicing.
  • Maintain equipment in excellent operating condition.
  • Provide customer service by understanding customer requests, following through on commitments, and proactively identifying client concerns or problems.
  • Receive incoming requests, open mail, answer telephone inquiries, and retrieve facsimile inquiries as needed.
  • Maintain a neat, clean, and professional personal appearance and follow the established dress code.
  • Maintain a clean and orderly work area and properly store records and files before leaving the area.
  • Maintain working knowledge of applicable state laws and fee structures.
  • Work within the scope of the position, accept assignments, and assist with additional facilities or backlogs as needed.
  • Carry out responsibilities in accordance with client and site policies, HIPAA, applicable state and federal operational regulations, and labor regulations.
  • Safeguard patient privacy by ensuring that only authorized individuals access medical information and that releases comply with requests, authorizations, company policy, and HIPAA regulations.
  • Release medical records efficiently, effectively, and accurately while handling privileged information conscientiously.
Desired Qualifications
  • A minimum of two years of prior experience in a medical records department or similar setting is preferred.

Sharecare provides an all-in-one digital health platform that connects people with telehealth, expert health guidance, and tools to manage health and chronic conditions. Users can find doctors, access personalized health information, and track wellness through subscriptions and partnerships with healthcare providers and employers. The platform monetizes through premium memberships, provider partnerships, corporate wellness programs, advertising, and data analytics services. Compared to others, Sharecare combines clinical access with personalized health plans and enterprise wellness in a single ecosystem, serving individuals, clinicians, and organizations. Its goal is to help people live longer, healthier lives by giving them practical resources and support for everyday health management.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Atlanta, Georgia

Founded

2010

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Simplify Jobs

Simplify's Take

What believers are saying

  • AskMD’s August 2026 launch gives Sharecare a fresh consumer product with national reach.
  • HealthEx and Flexpa partnerships, both announced July 2026, deepen records and claims connectivity.
  • Medicare App Library access targets 68 million beneficiaries, creating low-friction distribution for AskMD.

What critics are saying

  • ShinyHunters claimed 3.4 million Salesforce records on August 13, 2026, damaging trust.
  • Sharecare’s headcount fell 23.1% since 2023, and job postings dropped 58.4% in 2026.
  • Altaris took Sharecare private in October 2024, eliminating public-market funding and transparency discipline.

What makes Sharecare unique

  • AskMD launched nationwide August 6, 2026 with medical-history-aware navigation and doctor matching.
  • Sharecare combines NCQA-accredited education, insurance-aware navigation, and POMR-based summaries from Dr. Weed’s methodology.
  • Medicare App Library placement and CMS ecosystem integrations embed Sharecare inside regulated distribution channels.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Sharecare
Aug 28th, 2026
Sharecare named one of Atlanta's Healthiest Employers for fifth consecutive year.

Sharecare named one of Atlanta's Healthiest Employers for fifth consecutive year. For the fifth year in a row, Sharecare has been recognized by the Atlanta Business Chronicle as one of Atlanta's Healthiest Employers. To commemorate the milestone, Andrew Millard, VP of transformation and strategic initiatives, and Andrew Taylor, VP of account management, represented Sharecare at the Chronicle's Healthiest Employers event, joining fellow honorees from across Atlanta to recognize organizations committed to supporting workplace health and well-being. Sharecare, Inc. were proud to see Sharecare clients Emory University and Emory Healthcare, the Gwinnett County Board of Commissioners, and Wellstar Health System recognized among this year's Healthiest Employers. Their recognition alongside Sharecare reflects its shared commitment to creating healthier workplaces and supporting well-being throughout the Atlanta community. This latest honor reflects the benefits and resources available to Sharecare colleagues, as well as the everyday contributions each makes toward building a culture where well-being is supported and encouraged. It also recognizes the teams working behind the scenes to help its colleagues and their families access the tools, programs, and support they need to live healthier lives. Earning this recognition for five consecutive years is an exciting milestone and one that belongs to all employees across Sharecare. Sharecare, Inc. is incredibly grateful for the role its incredible teams play in supporting one another, strengthening its culture, and helping make Sharecare a healthier place to work.

Associated Press
Aug 17th, 2026
Sharecare launches AskMD nationwide to turn health questions into personalised plans

Sharecare has launched AskMD, an AI-powered health navigation app, nationwide across the US. The free app turns health questions into personalised plans by integrating users' medical history, health insurance details, and location. AskMD connects people with appropriate doctors based on specialty, quality, and insurance coverage whilst providing cost transparency for prescriptions and procedures. The app rewards healthy actions with incentives such as gift cards and local business discounts. Built on Sharecare's proprietary multi-model architecture with clinical safety controls, AskMD organises health information into summaries that help patients communicate effectively with practitioners. It does not diagnose or prescribe but directs users to appropriate professional care. The app is available on the App Store, Google Play, web, and through the Medicare App Library.

HookPhish
Aug 14th, 2026
Ransomware Group shinyhunters hits: Sharecare, Inc.

Ransomware Group shinyhunters hits: Sharecare, Inc. HookPhish team Summary. In the latest cybersecurity news, Sharecare, Inc. - an organization based in US - has fallen victim to a ransomware attack conducted by the group shinyhunters. This data breach, discovered on Aug 14, 2026, 06:00 UTC, underscores the increasing need for proactive cybersecurity defenses as HookPhish continue through 2026. Incident report. | Target Organization | Sharecare, Inc. | | Threat Group | shinyhunters | | Summary | This Company data was published due to them hiring a very incompetent and unskilled negotiator. If you choose incompetency to negotiate for you, that is on you. HookPhish will be publishing companies data who are negotiating with HookPhish, without a warning if negotiators continue to take HookPhish as misinformed individuals and BS HookPhish. Over 3.4 million Salesforce records containing some PII and 28GB+ of internal corporate data was compromised. The Company failed to reach an agreement with HookPhish despite its incredible patience, all the chances and offers HookPhish made. They don't care. Size: 25GB+ (compressed) | Updated: 13 August 2026 | SHA256: 195842b8a53e8d7fe63238dbed753c1c28a86034ca98f99527ef743528b6cc45 | | Date of Breach | Aug 13, 2026, 11:10 UTC | | Discovery Date | Aug 14, 2026, 06:00 UTC | | Region | US | | Business Sector | Healthcare | How to reduce your ransomware risk. Most ransomware intrusions start with a stolen password or a phishing email. A few proactive steps sharply cut your exposure: * security awareness training - close the gap attackers exploit. * dark web monitoring - close the gap attackers exploit. Disclaimer. HookPhish does not engage in the exfiltration, downloading, taking, hosting, viewing, reposting, or disclosure of any stolen information. All breach data reported here is sourced from publicly available threat intelligence feeds for awareness purposes only.

Consulting.us
Aug 13th, 2026
AArete appoints Pam Shipley as chief executive officer.

AArete appoints Pam Shipley as chief executive officer. 13 August 2026 Consulting.us AArete, a Chicago-based management consultancy, has appointed Pam Shipley as chief executive officer. Shipley, a Fortune 25 healthcare executive with 30+ years of experience, succeeds AArete founder Loren Trimble, who has let the consulting firm for 18 years. Trimble will remain at the firm as a board member. Shipley has extensive leadership experience across healthcare technology, provider operations, and consulting-driven transformation. She joins AArete from Centene Corporation, a managed care company, where she spent nearly 14 years and was chief strategy officer. Shipley previously was SVP of performance markets at Kaiser Permanente and chief operating officer at Sharecare. She has a bachelor's degree from Chestnut Hill College. Founded in 2008, AArete provides strategy, profitability improvement, data and analytics, and technology services to clients in healthcare, education, public sector, financial services, retail, technology and professional services, and private equity. The firm has more than 500 employees listed on LinkedIn. The firm has a particular focus on advising healthcare payers, including US health plans across Medicaid, Medicare, ACA Marketplace, and commercial. "What we've built at AArete would not be possible without a culture built on integrity, excellence and care for the people we serve, and I'm proud that Pam will continue that legacy," Trimble said. AArete in 2025 received a strategic investment from Parthenon Capital, a Boston-based private equity firm. "AArete has become an essential partner to many of the nation's leading health plans, and Pam is exactly the right leader to build on the firm's momentum going forward," said Dan Killeen, partner at Parthenon Capital. "Her payer expertise and track record of driving growth and performance make her uniquely suited to lead AArete into the future."

Metro Atlanta CEO
Aug 10th, 2026
Sharecare launches AskMD nationwide to turn any health question into a personalized plan.

Sharecare launches AskMD nationwide to turn any health question into a personalized plan. Monday, August 10th, 2026 Sharecare today announced that AskMD, its AI-powered health navigation experience grounded in each individual's medical history, health plan, and location, is now available nationwide. Designed to turn a person's health question into a clear next step, AskMD is free on the App Store, Google Play, and the web, as well as through the Medicare App Library. While people are not short on health information, they are often overwhelmed by it, unsure of its validity, or uncertain what to do with it. AskMD closes those gaps. People can ask a question in plain language and get trustworthy guidance and evidence-based content that's also grounded in their personal context by giving AskMD permission to connect their medical records and health plan details. AskMD matches people to doctors, aligned with specialty, quality, and location, prioritizing those covered by their plan. It gives them visibility into what their care costs, from prescriptions to procedures, in- and out-of-network. And it rewards people for taking healthy actions with incentives they will actually use, from gift cards to discounts at local businesses. "The industry is arriving at the very thing that drove me to create WebMD and later found Sharecare: People want one trusted place to understand and manage their health," said Jeff Arnold, co-founder and executive chairman of Sharecare. "But answering a person's health question in a vacuum is not adequate. People need guidance that reflects their medical history, their health plan coverage, the care available and convenient to them, and transparency on what it costs. AskMD combines the clinical foundation Sharecare has built over decades serving millions of people with the navigation capabilities required to help them move from a health question to a practical next step." AskMD by Sharecare is built on a proprietary multi-model architecture that applies the right model to each task. Clinical standards, safety controls, and escalation pathways govern every interaction, so AskMD knows when to hand someone off to a healthcare professional. Paired with insurance-aware navigation and augmented by Sharecare's exclusive, NCQA-accredited health education content, that guidance helps people move from a question to an informed next step, supporting licensed clinicians rather than replacing them. Additionally, underlying AskMD's orchestration layer is a foundation Sharecare has been expanding on since the company's early years, grounded in the work of Dr. Lawrence Weed, renowned for creating the problem-oriented medical record (POMR) and SOAP notes. In 2012, Sharecare acquired Dr. Weed's company, PKC Corporation, for its proprietary clinical knowledge methodology and management system, which AskMD uses to train its models and help people make sense of their own fragmented health information. Among its many capabilities, AskMD organizes a person's relevant history, concerns, questions, and next steps into a clear, portable summary that helps them prepare for an appointment and communicate more effectively with their practitioner. "So much of the doctor-patient visit gets spent reconstructing the story: when did their symptoms start, what triggers make them worse or better, what did the last practitioner say, which medications are they taking and what dosage," said Rajesh Aggarwal, MD, PhD, physician and Sharecare's clinical AI strategy advisor. "AskMD does the heavy lifting to organize that information before the patient walks in the exam room, and presents it in the problem-oriented structure physicians already think in. I start the appointment practicing medicine, my patient gets more out of our time together, and the plan we leave with is one they actually understand and can carry out, and is aligned with their insurance coverage." AskMD guides the journey; care teams guide treatment. AskMD does not diagnose, prescribe, or replace a clinician. It is designed to direct people to the right professional care at the right moment, and make that encounter more productive and the follow-up more affordable and accessible. Arnold added, "AskMD is not another chatbot layered on top of healthcare content. It is a private, secure, and connected health experience designed to turn a person's health question into the right next step. We have spent years building and innovating toward this moment: the point when the complexity of healthcare is finally simplified for every American, wherever they are in their personal journey." What you can do with AskMD * Ask what's on your mind. Describe a symptom or a worry and get calm, evidence-based guidance with safety guardrails that point to the right care. * See your health history in one place. With your permission, AskMD provides digital identity verification to securely access health records, connect across providers, labs, wearables, and insurance. * Know what your plan covers. Real-time, permission-based insurance eligibility and payor data integrations embed your benefits into every recommendation, so you know what your plan covers and what it will cost before you go. * Find the right doctor, not just the closest one. Care recommendations go beyond star ratings and online reviews. Through curated network data from Sharecare and its partners, AskMD connects you to quality providers and virtual care options that match your needs, your coverage, and your location. * Get your RealAge. The RealAge health risk assessment in AskMD, taken by more than 45 million people, shows how your everyday habits are shaping your health. * Learn about what matters to you. Throughout AskMD, you have access to trusted, research-backed health education resources, drawing from Sharecare's extensive content library. * Earn real-world rewards. AskMD rewards healthy actions, from connecting your records to completing a follow-up visit, with incentives people actually want to use. Built for health information AskMD is built with enterprise-grade privacy and security protections through Sharecare's HITRUST-certified security framework, along with defined clinical safety protocols and escalation pathways. People control which sources they connect, and can disconnect a source at any time. Healthcare expertise you can't retrofit In recent months, some of the largest names in technology and retail have introduced AI health assistants. That wave of investment confirms the belief Sharecare was founded on: People want a single, trusted front door to their health. The difference is what - and who - sits behind the door. For over a decade, Sharecare has been building, assembling, and synthesizing the assets that turn a conversation into care; from the clinical decision science and connected records to insurance integrations and quality provider networks. Sharecare is also among the early adopters that pledged to collaborate with the Centers for Medicare & Medicaid Services (CMS) to support a voluntary, standards-based ecosystem of private-sector technology partners that integrate with the CMS Aligned Network. Actively engaged in two of the initiative's key categories - Conversational AI and Kill the Clipboard - Sharecare's AskMD has been selected for the Medicare App Library, a curated directory of vetted, patient-facing digital health applications available to all 68 million Medicare beneficiaries. Committed to fostering a culture of collaboration, Sharecare paired its experience in healthcare engagement and navigation with other members of the CMS Health Tech Ecosystem, including Amazon Web Services (AWS), CLEAR, Flexpa, and HealthEx, among others, to power some features in AskMD that make privacy a priority and hyper-personalization possible. Availability AskMD is available today across the U.S. on the App Store, Google Play, and the web, as well as through the Medicare App Library. Getting started takes minutes: Within a few clicks, verify your identity to keep your information private and protected; connect your medical records to bring your health history in context; link your insurance if you have coverage; and just ask a question to get a personalized plan from your first conversation. Start with your question. End with the right plan for you. Just AskMD.