Dental Case Coordinator

Provide administrative assistance to the Dental Practice Administrator and responsible for case management of dental division referrals.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

• 5/8s

Key Essential Functions and Accountabilities of the Job

• Provides administrative support to the Dental Practice Administrator and Director of Dental Services.

• Provides case management for all patients, working closely with dentists, dental residents, SEARCH travel coordinators, local medical practices, and regional care centers.

• For pediatric hospital referral cases:  ensures completeness of the referral, coordinates pre-operative appointments, sets up Medicaid patient travel, notifies patient and/or parent/guardian of the dates and times of these appointments, and reports to the referring provider when the treatment is complete.

• Works closely with Referral Care Coordinators to facilitate patient referrals within SEARHC, IHS, or to outside agencies as requested by the provider.

  • Reviews referrals for completeness and obtain missing information.

  • Tracks progress of referrals and outcomes of care and provide periodic status reports to providers on outstanding referrals.

  • Serves as the primary contact for other Case Managers regarding patient care.

  • Ensures referral records have been received and are available for providers review.

  • Proactively identifies delays and obstacles to care and works to remedy individual cases and improve the process.

• Assists in the maintenance of the SEARHC Dental calendar (which includes village trips, specialists, contractors, clinic closures, relevant events).  

• Assists in the maintenance of credentials files for all dental staff (active, courtesy, consulting, and auxiliary) by:  ensuring all new dental staff complete a credentialing packet, ensuring all applications are complete and accurate, verifying dental school and residency diplomas, ensuring all dental staff licenses are current, also corresponding with medical staff and other professionals to obtain credentialing information.

• Prepares letters, memos, notes, dictation or oral instructions, assists with reports from rough draft to final draft, prepares presentations, and other routine correspondence.

Other Functions

• Other duties as assigned

Additional Details:

Education, Certifications, and Licenses Required

• Associate’s degree in Business Administration or equivalent training and/or work experience

• Basic Life Support preferred.

Experience Required

• Two years of office/administrative experience

Knowledge of

• Electronic Dental Record software

• Dental policies and procedures

Skills in

• Strong oral and written communication skills

• Project management

• Internet research

Ability to

• Address the public and others professionally and diplomatically

• Work independently

• Maintain confidentiality

Computer Skills

• Proficient in Microsoft Office Products including Word, Excel and PowerPoint

• Other SEARHC provided programs

Safety and Risk Management Responsibilities:

• Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl.

• The employee may frequently lift and/or push/pull up to 25 lbs.

Work Environment

• The noise level in the work environment is usually moderate.

• The setting for this role will include office and healthcare settings. Exposure to controlled temperature environments, both hot and cold, is to be expected.

• The normal work routine involves no exposure to blood, body fluids or tissues.  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!