Full-Time

Client Relations Manager Job ID 2024

Confirmed live in the last 24 hours

Internet Brands

Internet Brands

5,001-10,000 employees

Provides online marketing solutions and web products

Consumer Software
Financial Services
Healthcare

Junior, Mid

Newark, NJ, USA

Hybrid in-office schedule requires a minimum of 3 days in the office.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Data Analysis
Requirements
  • Minimum of two years of sales experience with a proven track record as a top producer in driving revenue growth.
  • Outstanding leadership capabilities that inspire and empower your team to excel. 3+ years of managing Account Managers or Customer Success Managers is strongly preferred.
  • Strong analytical skills with the ability to leverage data in innovative ways to drive business decisions.
  • Exceptional written and oral communication skills to effectively collaborate with your team of AMs, peers and senior management.
  • Excellent time management and organizational capabilities, with the ability to perform under pressure amidst changing business dynamics.
  • Experience in driving change within an account management or customer success management organization, especially in B2B services.
Responsibilities
  • Manage, coach, and develop a team of Account Managers, ensuring they are equipped to meet and exceed monthly recurring revenue (MRR) targets and minimize client churn.
  • Analyze key business metrics to maximize territory performance, create tactical solutions, and assist in their execution to achieve consistent and measurable results.
  • Foster a culture of continuous improvement through routine goal setting, mentorship, and hands-on coaching, focusing on enhancing the skills of both new and experienced Account Managers.
  • Resolve complex client management situations with professionalism and poise, ensuring timely and effective solutions.
  • Drive business advancements within the Services Organization and across Martindale-Avvo through creative collaboration, always with a focus on customer-centric outcomes.

Internet Brands provides online marketing solutions and web-based products tailored to specific industries such as automotive, health, legal, and travel. The company operates a portfolio of websites and digital platforms that deliver valuable content and tools to enhance businesses' online presence and customer engagement. Its products work by attracting a large audience through these platforms, generating revenue from advertising, subscription services, and lead generation. Internet Brands differentiates itself from competitors by focusing on vertical markets and leveraging strategic acquisitions, like WebMD, to strengthen its offerings. The company's goal is to help businesses improve their digital footprint and effectively engage with customers.

Company Stage

IPO

Total Funding

$288.9M

Headquarters

El Segundo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, like the one between WebMD Health Services and Verily's Onduo, enhance the company's offerings and market reach.
  • The acquisition of Healthwise and other health-related companies strengthens Internet Brands' position as a leader in healthcare engagement and education.
  • The company's recent recapitalization with major investors like KKR, Temasek, and Warburg Pincus indicates strong financial backing and growth potential.

What critics are saying

  • The competitive digital media landscape requires continuous innovation to maintain market leadership.
  • Integration challenges from multiple acquisitions could lead to operational inefficiencies and cultural clashes.

What makes Internet Brands unique

  • Internet Brands' focus on vertical markets like automotive, health, legal, and travel allows for highly specialized and effective online marketing solutions.
  • The company's strategic acquisitions, such as WebMD and Healthwise, significantly bolster its capabilities and market presence in the health sector.
  • Internet Brands' diverse revenue streams, including advertising, subscriptions, and lead generation, provide financial stability and growth potential.

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Benefits

Medical, dental, & vision insurance

Life insurance

Short & long term disability

Flexible spending accounts

Credit union membership

Employee assistance program

Paid Holidays

Paid Time Off

Casual Dress

401k plan