INACTIVE
Full-Time
Research and Insights Principal
Mobility solutions
$115,000 - $160,000
Senior, Expert
New York, NY, USA
Required Skills
UI/UX Design
Marketing
Data Analysis
Requirements
- Passionate about customer research and data analysis, and excited by the opportunity to help drive public transit ridership in diverse communities around the world
- Interested in working directly with riders, partners, and cross-functional teams to apply your insights and iterate on the results
- An excellent communicator (oral, written, through visuals), who is able to adapt their level of detail depending on the audience
- Independent, organized, and proactive - you're comfortable taking on a high level of responsibility and able to help others do the same
- A lifelong learner - we'd love to hear about something you've been learning recently (in any area of your life)
- You have a background in both qualitative and quantitative research (UX research, product testing, focus groups, surveys, data analysis). You're comfortable running a community survey, as well as having 1-on-1 conversations with users directly
Responsibilities
- Employ a hands-on approach to conducting research: you'll work directly with communities to better understand their thoughts, feelings, and needs
- Take our research strategy to the next level: you'll strategically build out product research processes, establish new initiatives to further our understanding of our riders through primary and secondary research, streamline and improve large-scale survey programs
- Collaborate cross-functionally with your research: you'll package and communicate the insights you gather to stakeholders across teams like marketing, product, operations, and more. You'll work with the relevant teams to make sure insights are applied and the results are evaluated
- You'll manage 1-2 team members and own the roadmap for the evolution of the practice
- You'll create playbooks to scale across geographies and parts of our business
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
Company Stage
Series G
Total Funding
$1.1B
Headquarters
New York, New York
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 29%2 year growth
↑ 31%Benefits
Competitive salaries and equity packages.
Health and wellness benefits.
Local volunteer opportunities.
Support for all new parents.
Learning opportunities through our Via-Versity.
Employee Resource Groups.
INACTIVE