Customer Service/ Inside Sales Manager

Job Duties:

• Responsible for recruiting, training, and evaluating all Inside Sales personnel as well as develop comprehensive succession plan for department.
• Lead and manage the customer service team, providing guidance and support to ensure excellent customer experiences.
• Directly involved with the Inside Sales effort, and the input into customer pricing matrix to maximize the Gross Margin and/or increased sales. 
• Daily involvement with customer service team to insure on time delivery to meet company goals.
• Work with management and purchasing to maintain correct inventory levels to meet key customer requirements and to assist in preventing dead inventory.
• Sell industrial hose and gasket products, maintain customer accounts, take orders on the phone and over the internet as well as enter orders and product quotes into the computer system.
• Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory.
• Prepare reports of business transactions in company database.
• Work with account managers to keep account activities up to date.
• Investigate and resolve customer problems with deliveries.
• Perform other work related duties as assigned by your supervisor and be flexible and adaptable to changes that will occur during the course of employment.

Requirements:

• 5 plus years related experience and/or training within customer service.
• High school or equivalent (GED) required.
• Minimum of three (3) years experience of managing and supervising in a related industry.
• Minimum of three (3) years demonstrated experience leading and developing individuals and teams.
• Working knowledge of bottom-line business management with the proven ability to make sound business decisions, discuss and resolve problems.
• Working knowledge of computers and business related software.
• Strong verbal, written and interpersonal skills.
• Ability to read, write and speak English. Verbal Spanish skills are beneficial.

Work Environment & Physical Demands:

• This position works in an office/ warehouse setting, with some outdoor exposure during the workday.