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Full-Time

Bilingual Dealer Support Representative

Posted on 6/18/2024

Autotrader.ca

Autotrader.ca

1,001-5,000 employees

Digital automotive marketplace and dealer services

Automotive & Transportation

Mid

Remote in Canada

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Word/Pages/Docs
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • +2 years of experience in a customer service environment.
  • College diploma or BA in relevant field, or an equivalent combination of experience and training
  • Exceptional communication skills (oral and written)
  • Finance and/or automotive experience is an asset.
  • Ability to prioritize workload according to demands, and demonstrated ability to multi-task
  • Demonstrated ability to problem-solve with critical and analytical thinking
  • Excellent decision making, follow-up, and organizational skills
  • Technical experience supporting a web-based or client-based application a definite asset
  • Proficiency in a windows environment.
  • Competent in the use of MS Word, Excel, and Outlook
  • Language: English and French required
  • Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems
Responsibilities
  • Interact with internal and external stakeholders to provide information in response to inquiries, concerns, and requests
  • Troubleshoot and diagnose potential issues and provide appropriate resolution
  • Provide supplementary training to dealership personnel related to Dealertrack Canada products
  • Communicate customer/partner feedback related to Dealertrack Canada services and products
  • Escalate and communicate systemic issues to ensure Service Level Agreements are met

AutoTrader.ca operates as a comprehensive automotive marketplace that also provides dealership websites and various digital marketing products, like inventory management solutions. This company stands out due to its emphasis on creating a fully integrated digital retail experience, which offers consumers and dealers powerful advertising services and access to a vast audience of car shoppers. By prioritizing a user-friendly platform and leveraging rich data insights to enhance user experiences, AutoTrader.ca is undoubtedly a pioneering entity in transforming automotive sales digitally.

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1975

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

21%
INACTIVE