Account Manager
National Accounts & Diagnostics Network
Posted on 3/20/2023
Remote • United States
Experience Level
Desired Skills
  • 7-9 years of experience alternating between leading program development and supporting national partners across all regions in the Auto Body and Collision repair industry
  • Bachelor's degree preferred or equivalent work experience
  • Ability to manage multiple projects across varying geographic locations simultaneously
  • Experience collaborating and working cross functionally with various operations teams
  • Self-motivation with strong desire to develop, implement and lead new innovations
  • Effectively handle multiple priorities, organize workload, and meet project deadlines
  • Ability to work independently, accurately, and effectively in performing tasks or duties as assigned to completion
  • Good project management skills and ability to work within guidelines
  • Develop and create linear process flow charts
  • Professional demeanor, strong communication, writing and presentation skills
  • High proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook
  • Able to work efficiently under high amount of work/stress
  • Willingness to work in a strong cross functional environment
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
  • Ability to sit/stand for 8-12 hours per day
  • Required to stoop, kneel, crouch during vehicle inspections
  • Required to communicate using phone and/or email
  • Ability to read and interpret documents
  • Ability to perform in all duties in a working environment that may contain dust, high noise levels, or hot/cold weather
  • Less than 50% travel required
  • Single Point of Contact (SPoC) to all partners representing multiple partner locations (MSO)
  • Support RCCN Regional Managers with National account management (MSO) tasks spanning all current RCCN regions
  • Work collaboratively with Field Regional Managers supporting cross region partners on recruiting and managing program certification
  • Lead and support development and management of the Rivian Certified Diagnostic Center (RCDC) program
  • Lead Recruiting and Certification for all RCDC locations
  • Works hand in hand with both External & Internal Rivian Systems Account Managers to ensure integrations between each segment are seamless
  • Some travel required for industry conferences, quarterly vender reviews and Network development
  • Support the design and execution of Rivian's Global Collision Repair Program
  • Investigate and research the passenger vehicle collision industry to understand the needs of all stakeholders
  • Ensure that operational procedures and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
  • Interact with the entire Service Engineering & Operations Organizations
  • Create reports to show progress and growth of program
  • Engage with 3rd Party Collision Centers in the recruitment and onboarding for the Collision Repair Program

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team