Full-Time

Production Support Engineer

VP/Associate

Confirmed live in the last 24 hours

Galaxy

Galaxy

1,001-5,000 employees

Provides secure investment solutions for cryptocurrencies

No salary listed

Senior

London, UK

Category
IT & Support
Software Engineering
Required Skills
Python
SQL
Java
Risk Management
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
  • 3+ years of experience in production support or related roles, preferably in the financial services industry
  • Strong technical skills in SQL and either Java or Python
  • Experience debugging and troubleshooting complex applications and systems
  • Detail-oriented mindset with a focus on accuracy and quality
  • Excellent verbal and written communication skills
  • Ability to build and maintain strong client relationships and provide outstanding customer service
  • Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively
  • Fluent in English
Responsibilities
  • Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
  • (VP level) Lead and manage the local production support team in London
  • Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations
  • Debug and troubleshoot complex applications written in Java, and Python
  • Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
  • Co-ordinate with global counterparts to ensure seamless follow-the-sun support
  • Document and maintain support procedures, runbooks, and knowledge base articles
  • Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
  • Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability
Desired Qualifications
  • Experience working with cryptocurrency or FX trading platforms
  • Experience working with global counterparts across time zones
  • Knowledge of blockchain technology and cryptocurrency protocols
  • Familiarity with DevOps practices and tools
  • Relevant certifications in software development or IT support

Galaxy.com provides access to cryptocurrencies and blockchain-based assets, primarily targeting institutional clients such as companies and investors. Their investment solutions include both passive funds, which allow for exposure to digital assets without active management, and active funds managed by experienced crypto professionals. This dual approach caters to the varying needs of sophisticated investors. Galaxy.com generates revenue through management fees on assets under management and offers comprehensive solutions for securely managing blockchain assets without third-party custody. They also prioritize education in the crypto space, partnering with data providers like Bloomberg to deliver research and offering resources like masterclasses to help clients understand digital assets. The company's goal is to lead in the digital asset market by providing secure, reliable, and expertly managed investment options.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

New York City, New York

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased institutional interest in DeFi boosts Galaxy.com's market opportunities.
  • Growing demand for crypto custody solutions aligns with Galaxy.com's offerings.
  • Rising popularity of stablecoins enhances Galaxy.com's cross-border transaction services.

What critics are saying

  • Regulatory scrutiny from the NYAG lawsuit may increase Galaxy.com's compliance costs.
  • The LUNA token promotion settlement could damage Galaxy.com's reputation with institutional clients.
  • Involvement in LUNA promotion may lead to further legal challenges for Galaxy.com.

What makes Galaxy unique

  • Galaxy.com offers both passive and active crypto investment funds for institutional clients.
  • The company provides end-to-end solutions for secure blockchain asset management.
  • Galaxy.com emphasizes education with masterclasses and digital asset academies for investors.

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Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Flexible Work Hours

Wellness Program

Company News

CryptoPotato
Mar 30th, 2025
Anthony Scaramucci Blasts NYAG's Case Against Galaxy Digital, Calls It Unfair

In a Friday tweet, Scaramucci insisted that the NYAG's lawsuit against Galaxy Digital is a misuse of law due to the Martin Act.

TradingKey
Mar 30th, 2025
Crypto Leaders Disagree Over Galaxy Digital Settlement With NYAG - Details

In an assurance of discontinuance statement, the NYAG stated that Galaxy Digital purchased 18.5 million LUNA from Terraform labs under the leadership of Do Kwon at a 30% discount from the market price in 2020.

Cointelegraph
Mar 28th, 2025
Galaxy Digital to pay $200M over Terra promotion fallout

According to New York Attorney General's Office documents filed on March 24, Galaxy Digital acquired 18.5 million LUNA tokens at a 30% discount, then promoted them before selling them without abiding by disclosure rules.

Bankless
Mar 28th, 2025
Galaxy Digital Reaches $200M Settlement Agreement With NYAG

Undisclosed Sales: Galaxy Digital promoted Luna to the public while simultaneously selling its holdings without disclosing these sales, resulting in substantial profits.

Bitcoin World
Mar 25th, 2025
Chronicle Secures $12M to Boost Oracles

Chronicle has secured a $12M seed funding round led by Strobe, with participation from Brevan Howard and SixMan Ventures, to advance blockchain oracle technology. The funding will be used for product development and research, aiming to enhance oracle security, efficiency, and scalability. This investment highlights the growing importance of reliable oracles in the DeFi ecosystem and positions Chronicle as a key player in the sector's innovation and growth.