Full-Time
Client Care Specialist
Updated on 9/3/2026
VetCare Canada
51-200 employees
Canada-wide veterinary network offering mentorship
Compensation Overview
CA$18 - CA$20/hr
North York, ON, Canada
In Person
 Medical, Clinical & Veterinary (1) |
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- Ability to build positive client relationships through genuine care and compassion toward clients and their pets.
- Ability to provide respectful, exceptional customer service in client interactions.
- Ability to use a courteous and caring approach when receiving incoming calls.
- Ability to provide knowledgeable non-medical information to clients.
- Greet and check in clients in a friendly and warm manner.
- Receive incoming calls from current and prospective clients.
- Screen calls appropriately.
- Book appointments.
- Take detailed messages.
- Perform administrative office tasks, including receiving, sorting, distributing, and posting mail.
- Draft memos and other correspondence.
- Complete reports and other ad hoc document requests.
VetCare Canada is a network of veterinary practices across Canada that combines the personal care of private clinics with the support and resources of a larger group. Medical teams share knowledge, grow their clinical skills, and deliver personalized care, while a strategic team provides hands-on mentorship, helps with recruitment, and supports practice managers behind the scenes. This community approach aims to make high-quality veterinary care more accessible by pooling expertise and resources, while keeping each practice’s unique culture. Key advantages include strong leadership, tailored mentorship (including tuition and specialized training for RVTs), and a work environment with high team engagement and value placed on staff. The overall goal is to advocate for animals and the people who care for them by enabling world-class medicine through collaboration and supportive leadership.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$175M
Headquarters
Canada
Founded
2016
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Simplify's Take
What believers are saying
- VetCare acquired Pickering Animal Hospital in June 2025, extending Ontario density and referral flow.
- White Rock Veterinary Hospital joined in February 2025, strengthening VetCare's British Columbia footprint.
- The updated 2026 careers page shows active hiring across roles, indicating operating expansion remains underway.
What critics are saying
- January 2026 JazzHR postings across six provinces signal chronic veterinarian shortages and capacity constraints.
- Acquisition dependence exposes VetCare to integration mistakes, overpaying, and goodwill write-downs after each deal.
- A debt-heavy platform faces existential stress if clinic margins soften while expansion spending continues.
What makes VetCare Canada unique
- VetCare runs a Canada-wide veterinary roll-up across BC, Ontario, Alberta, Manitoba, Quebec.
- Founder Andrew Black built a succession-exit platform for independent clinic owners since 2015.
- The January 2025 private placement plus debt facility funded a $275 million growth war chest.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Mental Health Support
Professional Development Budget
Conference Attendance Budget
Professional Certification Support
Employee Discounts
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 7%VANCOUVER – VetCare Canada Holdings Inc. (VetCare) announced today that it has raised $100 million of minority equity financing through a private placement, maintaining the company’s steady growth.