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Senior Customer Success Manager
Posted on 2/1/2022
Austin, TX, USA
Experience Level
Desired Skills
  • Experience in change management and business process optimization within large customers/clients
  • Excellent storytelling communication in multiple formats (verbal, written, and visual)
  • Has the ability to engage C-levels and analysts in a single meeting
  • Possesses analytical chops and is tech-savvy
  • Has the ability to absorb a customers tech stack/operational workflow to identify gaps/opportunities for improvement
  • Has built processes from the ground up in a high-growth environment
  • Able to demonstrate a record of building strong customer relationships and growing revenue
  • Experience working closely with product and engineering teams to identify and document the right product enhancements
  • Strong task manager who can juggle multiple projects and conflicting priorities
  • Team player who collaborates well with others
  • Believes deeply that customer success is about building strong relationships, managing expectations, and over-delivering before the deadline
  • Build and deliver upon mutually agreed upon success plans with buy-in from customer's sales, marketing, and operational leadership
  • Act as an advisor to customers on the technical workings of People.ai, People.ai data architecture, and how to integrate People.ai into their sales/marketing stack
  • Deliver impactful insights that enable operational cadences to improve efficiency, productivity, and/or growth for each customer
  • Coordinate and deliver Executive Business Reviews to all customers on a semi-annual cadence with highly engaged stakeholders
  • Develop champions for each persona at each customer
  • Support People.ai marketing by delivering customer stories and references for each customer he/she owns
  • Help develop the customer engagement playbook across the customer lifecycle, from kick-off to EBRs, enablement, and renewal/upsell/cross-sell

201-500 employees

Revenue intelligence
Company Overview
People.ai's mission is to help companies accelerate growth, revenue, and innovation. They do this through reliable, unified data and more effective approaches to putting that data into action. They use technology to make business more human.
  • Flexible Work Opportunities
  • Learning Budget
  • Healthcare Package
  • Diversity Groups
  • Unlimited Vacation
Company Values
  • We Take Care of Our People
  • The Customer is Everything
  • End-to-End Ownership
  • Every Problem Has a Solution
  • “Very Good” Today Is Better Than “Perfect” Tomorrow
  • Disagree and Commit
  • Radical Transparency
  • We are Data-Driven