Full-Time

Customer Success Manager

Posted on 8/30/2025

Cirrus Systems

Cirrus Systems

51-200 employees

Delivers digital signage hardware, software, analytics

Compensation Overview

$80k/yr

Dallas, TX, USA

In Person

Category
Sales & Account Management (1)
Responsibilities
  • Customer Communication: Drive communications for customers post-sale, ensuring they are informed about project timelines, installation progress, and next steps. Ensure follow-up and action by the project management team.
  • Issue Resolution: Address and resolve customer concerns promptly, working with internal teams and contractors to avoid delays and miscommunication.
  • Client Satisfaction: Proactively monitor customer sentiment and take steps to exceed expectations, ensuring a positive overall experience.
  • Reviews and Testimonials: Secure 5-star reviews and written or video testimonials upon project completion.
  • Referrals and Upsells: Cultivate strong relationships to identify opportunities for upselling additional services or securing client referrals.

Cirrus LED Systems provides digital signage solutions for retail and healthcare, including high-resolution outdoor displays, real-time foot traffic analytics, and sales conversion tools, delivered via a cloud-based content management platform. Its products work by installing displays that run content managed in Cirrus’ cloud CMS; analytics collect foot traffic data to measure engagement and optimize sales, with subscriptions covering software features and cloud services, plus hardware warranties. It differentiates itself by offering an integrated ecosystem that combines hardware, software, analytics, and content management, backed by cost-effective engineering, robust warranties, and strong customer support. The goal is to help businesses engage customers, improve communication, and boost sales while simplifying operations, especially in retail and healthcare.

Company Size

51-200

Company Stage

Early VC

Total Funding

$4.1M

Headquarters

Bakersfield, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Over 10,000 businesses trust Cirrus for traffic analytics.
  • Complete warranty covers hardware and labor fully.
  • Double-digit sales growth achieved in 2022.

What critics are saying

  • Lende Signs undercuts prices, eroding hardware margins now.
  • Improper brackets cause outdoor panel failures in hurricanes.
  • Daktronics 4mm displays capture high-end markets by 2028.

What makes Cirrus Systems unique

  • Media Player converts any TV into digital sign in minutes.
  • Outdoor collection offers 6mm, 9mm, and 12mm LED modules.
  • ScreenHub software provided free with every sign purchase.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

4%

2 year growth

2%
Securities and Exchange Commission
Feb 28th, 2024
SEC FORM D

The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.

Fintech World Post
Apr 11th, 2023
The Rise and Impact of Digital Signage | Fintech World Post

Cirrus Systems is thrilled to announce the launch of its new Media Player, which effortlessly converts any TV into a digital sign within minutes.

Cirrus LED
Dec 15th, 2022
Cirrus LED: A Tale of Rapid Growth in 2022

Its all-new Outdoor collection was released earlier this year, and with it, Cirrusled introduced a line of new 12mm LED modules in addition to its 6mm and 9mm offerings.

Maine Technology Institute
Aug 17th, 2022
Awardees - Maine Technology Institute

Since 1999, MTI has invested nearly $270M in approximately 2,500 projects across Maine's 16 counties. MTI funding has simultaneously generated just under $1 billion in private sector matching investment. MTI funds have been awarded to companies and organizations in all 16 counties in Maine.

EIN News
May 18th, 2022
Cirrusled launched ScreenHub on May 18th 22'.

PORTSMOUTH, NEW HAMPSHIRE, UNITED STATES, May 18, 2022 / EINPresswire.com / -- Cirrus LED is excited to announce a new set of features to its award-winning cloud-based software, ScreenHub.

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