Full-Time

Universal Banker

Float

Posted on 1/17/2025

M&T Bank

M&T Bank

10,001+ employees

Full-service banking for individuals and businesses

Financial Services

Compensation Overview

$18 - $28.11Hourly

Junior

Hanover, NH, USA

Frequent travel between different branches is required.

Category
Commercial Banking
Finance & Banking
Required Skills
Customer Service
Requirements
  • High school diploma or equivalent (GED)
  • Minimum 1 year experience in any of the following: retail, customer service, tele-sales, or call center
Responsibilities
  • Welcome all bank visitors with a warm and friendly smile
  • Listen to customers and understand their needs
  • Educate customers so they understand the products and services available to them, making recommendations when appropriate.
  • Accurately and efficiently process customer transactions
  • Work closely with M&T Business partners, when necessary, to ensure all needs are met.
  • Call existing customers to retain and expand relationships
  • Support a diverse environment that supports the M&T Bank brand
  • Complete required training under the Federal SAFE Act
Desired Qualifications
  • Professional communication skills and interpersonal skills
  • Retail customer services skills
  • Strong organizational and time management skills
  • Technology savvy
  • Demonstrated success with cross-selling and referring products and services
  • Bilingual ability is not required but is a strong plus depending on location

M&T Bank provides a variety of banking services to individuals, small businesses, and larger enterprises. Its offerings include mortgage assistance programs, personal and business checking accounts, and mobile banking solutions. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a customer-focused approach. M&T Bank's business model is based on traditional banking services such as loans, deposits, and investment products, generating revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded its services and market presence.

Company Stage

IPO

Total Funding

N/A

Headquarters

Buffalo, New York

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • M&T Bank's $1.5 billion senior notes offering strengthens its financial position.
  • Decreased prime rate may attract more borrowers, increasing loan volume.
  • Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

What critics are saying

  • Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.
  • Integration challenges from the United Bank merger may disrupt operations.
  • Decreased prime rate could reduce interest income, impacting profitability.

What makes M&T Bank unique

  • M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.
  • The bank offers a wide range of traditional and digital banking services.
  • Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

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Benefits

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account