The Role

GeneDx, the world’s leading genomic diagnostics company, is seeking an experienced Epic analyst to support launch of our Epic Aura integration, and then maintain and support the Epic application through ongoing customer integration projects.

In this role, you will own and maintain GeneDx’s Epic application, ensuring all configuration, security, and user requirements meet the needs of our end users and our business. You will be a key player in customer integration projects, enabling set-up, testing, and troubleshooting throughout the project lifecycle as well as post-live production support.

You will work with commercial team counterparts to understand customer workflows, as well as with product and engineering teammates to ensure epic data interfaces work seamlessly with our internal LIMS. You will report directly to the Head of Engineering Productivity, on a team of about 5 –7 other analysts and system administrators within the Product and Tech organization.

Experience, Traits, and Skills

• 2+ years of experience working with Epic applications
• Active Epic Ambulatory certification is required
• Strong knowledge of healthcare provider workflows and the software and people/staff that enable them
• Familiarity with healthcare data models and standards, like HL7ca and FHIR
• Highly organized, with a demonstrated technical project management experience
• Strong communication skills, both written and verbal
• High intellectual curiosity and obsession with understanding and solving customer needs
• Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines
• Experience with genomics labs is a plus

Responsibilities

• Act as the primary point of contact for Epic Ambulatory application needs.
• Collaborate with engineering, commercial, and operational teams, as well as other Epic specialists, to troubleshoot, identify, and solve issues with our Epic integrations.
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.
• Work with Epic representatives, your GeneDx teammates, and customers to ensure the system meets the required project deliverables and timeline.
• Enable smooth customer integration projects by establishing and maintaining documentation about our Epic implementation.

Objectives

• Epic Aura is planned, scoped, and launched at GeneDx within your first year.
• Enable smooth and swift Epic Aura integration projects with 5 new customers quarterly.
• Troubleshooting for live Epic-integrated customers is efficient and effective.