Full-Time
FNOL Claims Representative
Posted on 9/11/2025
Michigan Farm Bureau
201-500 employees
Agricultural insurance and farm business services
No salary listed
East Lansing, MI, USA
In Person
 Customer Experience & Support (1) |
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- High school diploma or equivalent required.
- Minimum of one year of experience in call center or customer service environment required.
- Excellent typing skills and minimum 50 wpm required.
- Proven strong listening, verbal and written communication skills.
- Accurately capture the first notice of loss in a professional, empathetic, and courteous manner by fielding calls from policyholders, agents, attorneys and third parties.
- Engage in active listening with callers to confirm or clarify information.
- Set proper expectations for the caller by providing a high-level explanation of the claims process as determined by the complexity of the claim.
- Make decisions based on the facts presented whether to review the FB Auto Express triage point system with policyholder to determine if a vehicle is a total loss.
- Promote the use of preferred auto vendors with customers.
- Review loss data to determine if claim qualifies for the Direct Repair Program.
- Extend offer to policyholder and provide nearby repair facility options.
- Explain benefits to customers if they use preferred vendors.
- Learn how to identify all relevant claim exposures and accurate loss cause codes according to the description of loss, the No-Fault law, and the applicable policy language.
- Assign claim to the appropriate claim handling unit or the automated workflow system depending on Best Practices for specific disciplines and exposures.
- Build knowledge of auto and property/casualty insurance laws and Claims Division Best Practices as it relates to Michigan and Pennsylvania.
- Develop knowledge of all property/casualty contracts written by the companies and their various endorsements and exclusion, as well as knowledge of company procedures and accepted claim practices.
- Partner with the Property Claims Department to answer the existing property claims call line.
- Provide customers basic claim information and direct them to the adjuster, when warranted.
- This can be high volume during a storm related event.
- Develop an understanding of all programs used by Farm Bureau to streamline the claims process or facilitate claim handling.
- Develop a working knowledge of claim procedures and all internal systems required to support the claim process.
- Stay current on changes as they relate to job functions.
- Seek ways to foster self-development and growth.
- Insurance-related classes preferred.
Michigan Farm Bureau is a state-level federation with an affiliated family of companies that serves farmers and rural communities in Michigan. It provides insurance products (auto, home, farm, and life) through Farm Bureau Mutual Insurance Company of Michigan and related insurers, and offers services such as labor staffing (Great Lakes Ag Labor Services), cooperative marketing (MACMA), and design/business support (Gravity Works Design, Leaders Life Insurance, Cincinnati Equitable). It stands apart by combining advocacy, education, insurance, labor, and marketing services into a Michigan-grown, member-focused ecosystem. The goal is to support and strengthen Michigan agriculture and rural communities by delivering practical protections, services, and resources that help farm families thrive and stay financially secure.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lansing, Michigan
Founded
1919
Simplify's Take
What believers are saying
- 2026 policy secures tax breaks boosting value-added agricultural processing.
- Harvest for All raises $364,800, leading nationally in hunger relief.
- Partners with GreenStone for Leadership Advancement scholarships attracting youth.
What critics are saying
- GreenStone erodes Farmers Teaching Farmers via superior financial networking within 12-18 months.
- McLaren dominates Cereal for Summer, slashing Agent Charitable Fund donations in 3-6 months.
- MSU Product Center weakens policy influence on processor grants in 18-24 months.
What makes Michigan Farm Bureau unique
- Launches Farmers Teaching Farmers workshop June 20 for peer-led hands-on learning.
- Introduces For-Purpose model targeting childhood hunger eradication statewide.
- Offers Connecting Communities grants reaching 107,000 youth and adults.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Company News
Farmers Teaching Farmers focused on practical, hands-on exchange. Megan Sprague, Michigan Farm Bureau The inaugural Farmers Teaching Farmers event will take place June 20 at the Michigan Farm Bureau Center, 7373 W. Saginaw Hwy. Lansing. Courtesy photo March 27, 2026 Michigan Farm Bureau's State Young Farmer Committee is launching a new one-day workshop, Farmers Teaching Farmers, designed to provide hands-on, peer-to-peer learning led by your own peers. The inaugural event is planned for June 20 at the Michigan Farm Bureau Center, 7373 W. Saginaw Hwy. Lansing. "The state Young Farmer committee and I are really excited about Farmers Teaching Farmers - because it's focused on practical takeaways," said state Young Farmer chair Sarah Zastrow, who represents the program on the MFB Board of Directors. "This is going to be a very hands-on event." Participants will walk away with practical guidance to help them meet tangible goals on their operation. "Young Farmers will learn from more experienced farmers who have already 'been there and done that,' and take home some useful takeaways to implement right away on their own farm," Zastrow said. Five themed tracks are on tap to best suit attendees' interests: * Row Crops * Fruits & Vegetables * Cut Flowers * Finance * Branding "One of the committee's goals is to provide very usable tools - not from theory-heavy 'experts' and a slideshow, but more like 'Hey we tried this and it worked and you can do it too,'" Zastrow said. "Our attendees will get their hands in the learning process, and all the presenters are other farmers who've already tested out what they're sharing. We hope it will really empower more of our farmers to try implementing these proven practices back home on their own operations." So: Come as you are and leave with fresh ideas, valuable industry credits, and new relationships with farmers who facing the same challenges as you. Sound good? Register online April 1 to June 1. The cost is $25 for members and $75 for non-members. April 3, 2026 New York, NY
Barrien County's Tera Baker shines in Anaheim, wins top American Farm Bureau honor. One of Michigan Farm Bureau's own is a big winner at this year's American Farm Bureau Federation (AFBF) Annual Convention! Tera Baker from Berrien County won the Excellence in Agriculture Award on Monday at the convention held in Anaheim, California. As part of this national honor, Tera receives $35,000 toward a new Ford vehicle, sponsored by Ford Motor Company, along with paid registration to the American Farm Bureau Federation FUSION Conference The Excellence in Agriculture Award recognizes Farm Bureau members who do not earn the majority of their income from farming but actively contribute to Farm Bureau, the agriculture industry and their communities. Baker, who, alongside husband Shawn and parents, owns a cash-cropping farm and precision agriculture dealership. She also works for Nedap Livestock Management as a marketing manager. * Alyssa Clements of Tennessee is the second-place runner-up. * Megan Espinda of Indiana won third place. * Garret and Kortney Gaddy of Mississippi are the fourth-place finalists. CLICK BELOW to watch a video feature on Tera Baker produced by Michigan Farm Bureau: Sources: American Farm Bureau Federation, Michigan Farm Bureau
MFB Young Farm Employee Award winner concerned about farmland fate.
Michigan Farm Bureau is partnering with GreenStone and MI Corn Growers to offer tuition-offsetting scholarships for the four participants representing production agriculture.
In addition to the efforts outlined above, the Michigan Farm Bureau family of companies is also partnering with McLaren Greater Lansing and the Greater Lansing Food Bank in the ‘Cereal for Summer’ program, aimed to help food insecure families during the particularly difficult time that school meals aren’t available, as it continues to plan more For-Purpose events.