Executive Assistant

Location: Boston, MA (4 Days in Office)

About InvoiceCloud:

InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com. 

Job Details:

We are seeking a highly experienced and results-driven Executive Assistant to provide comprehensive support to the CEO. This role will also extend high-level support to the CHRO, CFO, and GC, ensuring seamless coordination across the executive leadership team.

This role requires a strategic partner who can manage complex schedules, handle sensitive information with discretion, and act as an extension of the leadership team. The ideal candidate will have a strong background in executive support, exceptional organizational skills, and demonstrated experience supporting board-level planning and communications.  

Success Profile:

This role is anchored in four of our company’s core competencies—Results Driven, Takes Ownership, Drives Efficiency, and Innovative. These competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role.

Results Driven

• Seamlessly manages multiple executive calendars and adapts quickly to shifting priorities, such as reorganizing the CEO’s schedule to accommodate urgent meetings.
• Demonstrates flexibility and resilience by adjusting travel and meeting logistics in response to evolving business needs.
• Acts as a strategic thought partner to the CEO, contributing insights during planning sessions and maintaining strict confidentiality with sensitive information.
• Champions the CEO’s vision and organizational goals, representing leadership priorities in cross-functional meetings.
• Coordinates logistics for meetings and events, ensuring smooth execution and attention to detail.

Takes Ownership

• Operates with autonomy and initiative, applying sound judgment and decisiveness to prepare briefing materials and manage complex topics without overburdening executive leadership.
• Builds trusted relationships that support the CEO’s holistic schedule, including coordination across personal and professional engagements with the utmost discretion.
• Proactively aligns support with strategic goals by understanding the company’s mission and anticipating executive needs.
• Coordinates logistics and communication for board meetings and customer engagements, serving as a trusted liaison across stakeholders.

Drives Efficiency

• Identifies scheduling conflicts in advance and proposes effective alternatives to maintain momentum.
• Implements streamlined processes for executive travel and approvals, ensuring timely and high-quality execution.
• Anticipates challenges and delivers thoughtful solutions with minimal direction, enabling smooth day-to-day operations.

Innovative

• Leverages GenAI tools to automate meeting summaries, optimize scheduling, and enhance executive time management.
• Continuously explores new technologies and platforms to improve productivity and communication across the leadership team.

Requirements:

• Minimum of 5 years of experience supporting a CEO and/or C-Suite executives.
• Demonstrated experience handling sensitive board-related information and serving as a liaison between executive leadership and board members.
• Proven expertise in travel coordination and event planning.
• Strong proficiency in productivity and collaboration tools.

Benefits: 

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)