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Customer Success Manager
Confirmed live in the last 24 hours
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Sales
Communications
Requirements
  • 2+ years of experience in Customer Success or Account Management (preferably in a SaaS environment)
  • Proven success owning and growing customer accounts
  • Detail-oriented with a demonstrated ability to self-motivate and follow through on projects
  • Ability to work independently, as well as part of a team, on multiple projects
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Proven ability to influence others and willingness to roll up your sleeves
  • Excellent communication skills through messaging, email, phone and video conferencing channels
  • A demonstrated ability to quickly earn trust and influence at all levels, including management and executives
Responsibilities
  • You will act as a partner to the logos in your portfolio, focusing on increasing product adoption while ensuring their satisfaction and retention
  • You will take ownership of meeting and exceeding goals for retention and adoption targets
  • You will ensure customers onboard, adopt and continuously gain value from our products and services
  • You will be the owner of the overall post-sales customer journey (Implementation, Onboarding, and Adoption)
  • You maintain an in-depth knowledge and understanding of existing and upcoming product features
  • You coordinate with multiple internal and external stakeholders through influence, personal credibility and thoughtful leadership
  • You solve ad hoc concerns as they arise and apply learnings to improve the customer experience for all customers
  • You partner with Sales, Marketing and Product teams on the customer journey to enable high retention and expansion
  • You create long-term, trust-based relationships with key customer stakeholders of all levels
  • You manage time efficiently, meet personal and professional goals, and work effectively with others on the Customer Success team
Covetool
End-to-end automated performance analysis