Part-Time
Customer Service Associate 1
Posted on 5/9/2026
Dollar Tree
10,001+ employees
Discount retailer selling low-cost everyday items
No salary listed
Kermit, TX, USA
In Person
 Customer Experience & Support (1) |
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- Must be able to lift between 30 and 50 pounds from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
- Ability to follow instructions and interpret operational documents is required.
- Excellent customer service and relationship management skills are required.
- Strong organizational and communication skills are required.
- Strong problem-solving and decision-making skills are required.
- Assist customers with questions and recommendations.
- Manage sales transactions while working assigned cash register.
- Maintain security of cash and protect company assets.
- Keep the store well-stocked, and recover merchandise.
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
- Other duties as assigned
- High school diploma or equivalent is preferred.
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Dollar Tree operates over 8,000 stores and 25 distribution centers across 48 U.S. states and five Canadian provinces, selling everyday items at very low prices. It sources merchandise globally to keep costs down and passes the savings to customers through fixed low-price points, creating high item turnover. The company stands out by focusing on extreme value with a broad mix of low-priced items, supported by a large store network, disciplined sourcing, and scale. Its goal is to provide affordable everyday and holiday essentials to a diverse customer base and to grow through value pricing and efficient operations.
Company Size
10,001+
Company Stage
IPO
Headquarters
Chesapeake, Virginia
Founded
1986
Simplify's Take
What believers are saying
- Phoenix distribution facility opening spring 2027 reduces logistics costs across five western states.
- Rebuilt Marietta, Oklahoma distribution center serves 700 stores with modern supply chain infrastructure.
- Q1 FY2026 results at guidance high-end with flat traffic reaffirms full-year guidance trajectory.
What critics are saying
- Traffic declined 1.2% in Q4 FY2025; Jefferies maintains Underperform citing unsustainable multi-price strategy.
- FY2026 guidance of 3-4% comp sales versus 5.3% prior year signals momentum deceleration.
- 400-store expansion funded by $1.5B revolver risks covenant breaches if sales hit $20.5B low-end.
What makes Dollar Tree unique
- Multi-price format conversion to 5,300 stores captures higher-margin sales beyond $1.25 positioning.
- Cloud-based inventory systems reduced inventory 7% YoY while increasing sales 9%.
- Demographic shift: 60% of millennials and Gen Z now shop Dollar Tree regularly.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Retirement plans
Educational Assistance
Company News
Dollar Tree is investing in distribution network upgrades and replacing legacy technology systems to improve inventory management across its expanding store base. The discount retailer reported inventory levels down 7% year over year whilst sales increased 9%, CFO Stewart Glendinning said on a recent earnings call. The company is rebuilding its Marietta, Oklahoma distribution centre, destroyed by a tornado in 2024, expected to open by spring 2027 serving around 700 stores. Dollar Tree also acquired a 1.25 million-square-foot facility near Phoenix, set to open this spring serving stores across five western states. The retailer is replacing decades-old systems with cloud-based platforms, predictive analytics and mobile-enabled workflows, enabling better inventory visibility and increased distribution centre throughput without expanding warehouse footprint.
Truist has cut its price target on Dollar Tree to $142 from $156, whilst maintaining a Buy rating on the shares. The firm expects continued improvement as the company enhances store standards, optimises inventory and increases product value. The adjustment follows Dollar Tree's fiscal Q4 and full year 2025 results, which showed Q4 comparable store net sales growth of 5.0% and diluted earnings per share from continuing operations of $2.56. Full-year net sales grew 10%, with comparable store sales up 5.3%. Dollar Tree opened 402 new stores in fiscal 2025 and converted approximately 2,400 stores to its Dollar Tree 3.0 multi-price format, bringing the total to around 5,300 multi-price stores. The company operates discount stores under the Dollar Tree and Family Dollar segments.
Dollar Tree has secured a $500 million term loan facility with Bank of America serving as agent, according to a filing. The loan matures on 19 March 2029 and carries an initial interest rate of Term SOFR plus 1.00%, subject to adjustment based on credit ratings and leverage ratio. The facility allows voluntary repayment without penalty, excluding standard breakage costs, and requires no amortization. The credit agreement includes covenants restricting subsidiary debt, liens, asset sales and certain corporate changes, whilst mandating compliance with maximum leverage and minimum fixed charge coverage ratios. The agreement establishes default events that could trigger accelerated repayment and termination of commitments. Bank of America and participating lenders may continue providing commercial banking and advisory services to Dollar Tree.
Dollar Tree has secured a $1.5 billion revolving credit facility at an initial interest rate of Adjusted Term SOFR plus 1.125%, part of a broader refinancing that includes a separate $1 billion short-term facility. The favourable rate reflects the company's strong credit profile and will fund an ambitious expansion of roughly 400 new stores in fiscal 2026. However, management issued cautious fiscal 2026 guidance despite reporting net income of $506.1 million for Q4 2025. This creates an expectation gap between the aggressive expansion plans and conservative outlook, suggesting potential headwinds from rising costs or margin pressure. The loan provides necessary liquidity for capital-intensive growth, but success depends on whether Dollar Tree can execute its multi-price strategy profitably. The market is watching for any deviation from guidance or changes to leverage ratios that could signal execution risks.
Dollar Tree has raised $120 million in a Series C funding round led by Ribbit Capital, valuing the discount retailer at $1.45 billion. The Chesapeake, Virginia-based company operates dual-banner stores under Dollar Tree and Family Dollar brands. Shares have declined 12.8% over the past three months and are down 7% year-to-date, underperforming the consumer staples sector. However, the stock rallied 77.1% over the past 52 weeks. The company reported fourth-quarter earnings of $2.56 per share, beating analyst estimates by 1.1%, with same-store sales rising 5% year-over-year. Revenue reached $5.45 billion, meeting expectations. Shares jumped 6.4% following the earnings release on 16 March. Analysts maintain a "Hold" rating with a mean price target of $123.78.