Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
Are you a motivated self-starter with great attention to detail? Do you enjoy working collaboratively across different teams? Do you excel at leaning into problems and tackling them through analysis to help create an amazing customer and business to business relationship? If so, this role could be for you!
Justworks is looking for an Insurance Benefits Associate to join our Benefits Billing Operations team. Justworks offers access to a wide range of benefits from Medical, Dental and Vision insurance to 401(k) and various perks. The Insurance Benefits Associate will support the day-to-day success of a number of different Benefit programs at Justworks, while working alongside Analysts and Product, Engineering, and Accounting teams to improve existing systems and help implement new Benefit offerings.
In this role, you will be responsible for the validation and reconciliation of reports from our Medical, Dental, and Vision carriers. You will also have the opportunity to work with our Benefits Administration, Product, Engineering, and Finance teams to provide new and existing customers with an incredible Benefits experience and ensure client information is correct. Additionally, you will help identify trends and areas for improvement, and have the opportunity to implement new procedures.
A successful candidate in this role understands the importance of accuracy in their work and is always seeking new ways to learn and improve. Trustworthiness and keen attention to detail will make you a key player in this role. If you’re eager to contribute to our supportive, entrepreneurial environment, we’d love to hear from you!
Your Success Profile
What You Will Work On
- Execute day-to-day operations for Medical, Dental, Vision, & COBRA billing as part of Justworks Insurance Benefits Partnership and Product Operations team.
- Resolve member benefit discrepancies discovered within the agreed upon service level agreements (SLAs)
- Assist team members with month-end close processes from a Rolling Discrepancy Report perspective, build internal benefit resources, and implement process improvements to resolve long-term issues that impact workflow.
- Compile and analyze large volumes of data, with sensitive information for reporting, with discretion and integrity.
- Partner with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, and eligibility.
- Maintain accurate process documentation and standard operating procedures.
- Ensure clear and timely communication with leadership and/or appropriate internal stakeholders
- Provide support during the annual audit
- Perform other related duties as assigned
How You Will Do Your Work
As an Insurance Benefits Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.
Qualifications
- Minimum 1 year of experience in an operations, accounting, billing, or healthcare revenue role required
- Experience in Account Reconciliation and/or Accounts Receivable preferred
- Knowledge of Employer Sponsored Benefit Plans a plus
- Strong written and verbal communication skills
- Extremely detail-oriented with great time management skills
- Experience working cross-functionally in a fast-paced, data-driven environment
- Proven ability to work well autonomously as well was working well as part of a team
- Strong analytical and data management skills
- Strong project management and execution skills a plus
- Excel skills required, SQL skills a plus
#LI-JM1 #LI-Hybrid
The base wage range for this position based in our New York City Office is targeted at $28.13 - $30.94 per hour.
#LI-Hybrid #LI-CD1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
Our DEIB Report and Our DEI Commitment
