Assistant Account Administrator

The assistant account administrator is responsible for sales support operations, including providing customer service, resolving bill/invoicing inquiries, reporting as well as other administrative duties. Work is performed in a fast-paced environment.

This position is onsite in the Pittsburg office for approximately 20 hours a week.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.

• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.

• Trust: Work for one of the most trusted companies in Kansas

• Stability: 80 years of commitment, compassion and community

• Inclusive Work Environment: We pride ourselves on fostering a diverse and inclusive workplace where everyone is valued and respected.
   

Compensation

$23.58 - $29.40 hourly
Non-Exempt 12

• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid.  All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

What you’ll do

• Confidently respond to walk in customers, colleagues, clients, and brokers requests in a timely manner either in person or by email, phone, or written correspondence.

• Provide accurate business analytics support to Sales Management.

• Researches and resolves billing, invoicing, group claims and benefit inquiries.

• Prepares group information packets.

• Prepares ad-hoc Excel reports and analysis as required via various systems.

• Cover and perform duties for staff as needed &/or during high periods of workload.

• Responsible for opening and closing office each business day and light office maintenance and cleaning

• Required to sign a non-compete agreement

• Travel may be required

• Can require lifting, bending, and loading supplies and small office equipment up to 50 pounds

• Phone usage up to 20% of the day and keyboard use up to 80% of the day

• Must comply with corporate compliance program

• Must be able to maintain confidentiality

• Regular and predictable attendance is an essential job function as defined by policy

• Must comply with and implement corporate information security policies, standards, and guidelines relative to access control

• Must follow URAC standards as required for essential job functions

• Must support and exhibit the company's values of integrity, dependability, service, growth and progress, and courage
   

Knowledge, Skills, and Abilities

• Requires the ability to acquire and maintain a State of Kansas Insurance Agent's license within 90 days of employment and must maintain license through employment.

• Proficient with Microsoft Office and Adobe. Strong excel experience necessary for data analytics

• Excellent organizational skills and professionalism

• Exceptionally high level of attention to detail; extremely well-organized

• Strong time management skills with a sense of urgency and the ability to prioritize multiple tasks in a fast -paced environment.

• Exceptional communication skills, both verbal and written; an engaging personality in person and on the phone

• High respect for process and procedure; able to step outside of your comfort zone to embrace new processes

• A team player; highly committed to the overall success of the team

• A strong customer (both internal and external) focus and consistent follow through on commitments.

• Ability to read and comprehend both verbal and written instruction is required.

• The ability to set daily and weekly work goals and self-direction is required.

• Technology savvy and comfortable learning new systems

• Valid driver’s license must be attained for the position.

• Possess high degree of honesty, loyalty, and integrity and maintain confidentiality.

What you need

• High school graduate or equivalent is required.

• One year work experience in sales coordination, office administration, and/or a business operations position. Prior experience with health insurance or Blue Cross Blue Shield of Kansas experience is preferred.

• Previous customer-oriented experience strongly preferred

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package

• Incentive pay program (EPIP)

• Health/Vision/Dental insurance

• 6 weeks paid parental leave for new mothers and fathers

• Fertility/Adoption assistance

• 2 weeks paid caregiver leave

• 5% 401(k) plan matching

• Tuition reimbursement

• Health & fitness benefits, discounts and resources

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.