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Systems Analyst
Payments Operations
Confirmed live in the last 24 hours
Locations
Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
SQL
Communications
Responsibilities
  • Monitor and health check the ledger system of KOHO
  • Identify, analyze and document discrepancies in the transactions and propose solutions if a fix is required
  • Reconciliation of user accounts and transactions with the master system
  • Reconcile Finance dashboard data with back end data
  • Help and assist Finance team in cash management fund flows
  • Prepare manual adjustment scripts or data required for any identified discrepancies
  • Manage, enhance and document operations procedures and processes end-to-end serving as a subject matter expert
  • Partner with our Product team to identify gaps, examine opportunities, and model improvements against speed, cost, and acceptance
  • Collaborate with our Engineering team to build out critical tools, automate routine work where possible, and address longer-term or recurring issues
  • Collaborate with the User Success team to update and create payments help articles and training documentation
  • Own payment issues from beginning to end, working with the Engineering team and external partners to troubleshoot and resolve issues in a systematic and timely fashion
  • Work with the Accounting team for money management and reconciliation
Desired Qualifications
  • At least three years in a similar role as an Operation Specialist or Business Consultant in a high-growth tech company
  • Knowledge in General Ledger Systems or Cash Management Systems
  • Knowledge of Financial Transaction Processing Systems
  • Knowledge of the Core Banking system is an added advantage
  • Good knowledge in SQL / Excel
  • Experience working with Development and Product teams
  • Detail-oriented and organized
  • Strong analytical skills
  • Excellent communication skills and a “get stuff done” attitude
  • Team player with a collaborative approach
  • Any knowledge in a programming language is a plus
KOHO

201-500 employees