Full-Time
Customer Support Representative
Posted on 10/1/2025
COMPLY
501-1,000 employees
Regulatory compliance software and consulting
No salary listed
Remote in UK
Remote
 Customer Experience & Support (2) |
|---|
| , |
- Bachelor’s Degree with 0-3 years of work experience
- Must be open to work: 4AM-12PM (GMT) Monday through Friday
- Must be open to work: 9AM - 5PM (GMT) Monday through Friday
- Must be open to work evenings, occasional weekends, and/or holidays
- Respond efficiently to L1 customer inquiries and maintain exceptional customer satisfaction for the Comply platform
- Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform
- Prioritize incoming customer support cases in a high-volume, fast-paced environment
- Manage support case details in our case tracking system
- Respond to customer questions, update clients on project status and troubleshoot issues in a timely manner
- Collaborate daily with our L2 Support, L3 Support, and Product Development teams to represent our customers’ needs, both immediate and long-term
- Manage chat, phone and email cases simultaneously, prioritize tasks, and reach deadlines
- Provide efficient productivity and exceed clients’ expectations for support
- Major in Accounting, Finance or Economics is a plus
- Fluent in Mandarin is a plus
- Previous experience in a high-volume call environment and/or customer support role is a plus
- Experience with Salesforce.com (or other CRM systems), SaaS technology, or MS Office is a plus
COMPLY provides software tools, consulting, and educational resources for financial services to help compliance teams manage regulatory requirements. Its offerings include a suite for compliance program management—such as calendars, policy and procedure management, and regulatory filings like Form ADV, PF, 13F, and CRS—used to track obligations, document processes, and submit filings with help from consultants. Unlike competitors, COMPLY combines technology with hands-on expert support to deliver end-to-end compliance services, backed by a leadership team with deep tech, operations, and finance experience. Its goal is to reduce regulatory risk and improve operational efficiency for financial institutions, sold through subscriptions, consulting fees, and training offerings.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$19.5M
Headquarters
New York City, New York
Founded
2005
Simplify's Take
What believers are saying
- SEC 2026 priorities on off-channel comms and AI drive adoption of Comply launches.
- 70% AI use but 50% governance gap per 2026 report enables ComplyAI upsell.
- Kochi R&D hub scales engineering for rapid product iteration across 60 countries.
What critics are saying
- Smarsh undercuts March 2026 archiving launch with superior SEC-compliant mobile integrations.
- OpenAI GPT-5 agents bypass MCP Server by mid-2028, obsoleting ComplyAI tools.
- Trailight integration fails by Q4 2026, disrupting UK/EMEA client unification.
What makes COMPLY unique
- ComplyAI MCP Server launches May 2026 as first agentic compliance platform without developers.
- Native iMessage and WhatsApp capture integrates archiving into unified Comply platform.
- Trailight acquisition October 2025 creates industry's first global firm-employee compliance platform.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Professional Development Budget
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 2%2 year growth
↓ -1%Comply launches Communications Archiving with Native Mobile Capture for iMessage and WhatsApp. Mar 24, 2026 Unified platform approach eliminates point-solution overhead - connecting every communication channel to a single, exam-ready compliance program NEW YORK - March 24, 2026 - Comply, a leading AI and SaaS provider of compliance technology and consulting for financial firms, today announced the launch of Comply Communications Archiving, including native mobile capture for iMessage and WhatsApp. Unlike standalone archiving vendors, Comply connects captured communications directly to firms' broader compliance programs, giving compliance officers the full context they need to supervise, document, and defend business communications within a single, exam-ready platform. The expanded solution enables firms to capture, store, and supervise business-related communications across email, websites, social media, and mobile messaging, all within a single archive. The Regulatory Imperative As regulators continue to intensify enforcement of books and records obligations, firms face mounting scrutiny around off-channel communications. Under SEC Rule 17a-4 and SEC Rule 204-2, firms are required to retain all business-related communications, regardless of the medium, in a tamper-proof, readily accessible format. The SEC's 2026 Examination Priorities explicitly identify off-channel communications, including text messaging, as a key area of focus. This follows years of enforcement actions and more than $1 billion in fines issued to firms that failed to capture and supervise employee communications. Comply's Communications Archiving is designed to help firms proactively address these risks with full-fidelity capture, centralized supervision, and defensible record retention. "Firms are under increasing pressure to supervise all business communications, not just email. Texting clients is already standard practice. The real risk is when firms try to control it with tools employees won't use. That's where compliance breaks down. Our approach removes that friction while ensuring every interaction is captured, reviewable, and regulator-ready." - Michael Stanton, CEO, Comply Why a Unified Platform Outperforms Point Solutions Firms evaluating dedicated communications archiving vendors - including standalone providers - face a familiar tradeoff: best-of-breed capture at the cost of yet another siloed system, another vendor contract, and another integration to maintain. Comply is purpose-built to eliminate that tradeoff. Because Comply Communications Archiving operates within the same platform as firms' policy management, employee supervision, marketing review, and compliance governance tools, captured data doesn't just sit in storage, it becomes immediately useful to and actionable by the compliance team. When communications, policies, attestations, and exam history all live in one place, compliance officers have the full context to make better-informed decisions: a flagged WhatsApp message means more when the reviewer can also see that employee's attestation status and open review items, without toggling between systems. For firms already on the Comply platform, Communications Archiving is an opportunity to consolidate, replacing a standalone archiving vendor with a solution that is already embedded in their compliance program. That means one less contract, one less integration to maintain, and one less system for compliance teams to reconcile during an exam. The result isn't just cost savings, it's a stronger, more defensible program with less operational overhead. "Firms shouldn't need five vendors to run one compliance program. Every new point solution adds cost, complexity, and risk. Bringing archiving into Comply means firms get more intelligence, not more overhead." - Michael Stanton, CEO, Comply Native Mobile Capture Without Changing How Employees Work Comply is one of the few providers to offer truly native capture of iMessage and WhatsApp. Employees continue using their existing devices and phone numbers as they regularly would, while firms gain a complete, tamper-proof record of business communications. Captured records include full conversation threads, timestamps, attachments and multimedia, edited and deleted messages, and message reactions. All data is stored in a WORM-compliant (write once, read many) archive, encrypted throughout its lifecycle and aligned with Apple and WhatsApp terms of service. In Q2 2026, Comply will introduce controls that allow employees to exclude designated personal phone numbers from Communications Archiving reviews to ensure personal communications remain private. "Most resistance to mobile capture comes from tools that disrupt how people work. Native capture changes that dynamic. Employees communicate as they always have, and compliance teams get the complete, defensible record regulators expect." - Michael Stanton, CEO, Comply One Archiving Strategy, Built for Supervision Comply Communications Archiving brings mobile messaging into the same supervisory framework as email, web, and social media capture. Compliance teams can apply consistent review workflows, sampling, keyword monitoring, and documentation - creating a single, auditable record of oversight tied directly to the firm's broader compliance program. The solution is designed to support firms of all sizes, from lean advisory teams to complex, global RIAs, broker-dealers, and private funds, and aligns with key regulatory requirements including SEC Rule 204-2, SEC Rule 17a-4, and FINRA Rule 4511. Expert Oversight, Connected Across the Entire Compliance Program Communications Archiving is part of Comply's broader platform strategy - one that pairs purpose-built compliance tools with expert human oversight at every step. Where appropriate, AI-assisted capabilities help compliance teams work more efficiently on high-volume, policy-driven tasks - but the judgment, review, and accountability remain with the compliance professional, not the technology. Every output is designed to be explainable, auditable, and defensible to regulators. The launch follows Comply's recent announcement of ComplyAI, a comprehensive framework for responsible AI governance, and reflects the company's continued investment in exam-ready infrastructure for regulated financial firms. "A supervision program is only as strong as the records behind it. Native mobile capture closes the last gap in that record. When that record is connected to everything else - policies, reviews, attestations, exam history - compliance teams have what they need to supervise confidently and defend their program under scrutiny." - David Bliss, Chief Product Officer, Comply Availability Comply Communications Archiving is available today - standalone, integrated with Comply for RIA, or as part of Comply's unified compliance platform, which combines employee and firm compliance technology with expert advisory services and, where appropriate, AI-assisted tools that operate under structured human oversight. Financial services firms gain access to a fully integrated compliance program spanning regulatory risk, policy creation and management, employee supervision, marketing review and books and records retention, all governed under expert human oversight and aligned with SEC and FINRA examination priorities. About Comply Comply is a global technology and services leader transforming regulatory compliance for financial institutions through AI-enabled software, data intelligence, and expert advisory services. Trusted by more than 5,000 firms, including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers, Comply combines deep regulatory domain expertise with advanced automation, machine learning, and integrated data solutions to deliver a unified platform that streamlines oversight and strengthens governance across the enterprise. With a relentless focus on innovation and client partnership, Comply is building the financial industry's most intelligent and future-ready compliance ecosystem, helping institutions worldwide turn regulatory complexity into strategic advantage.
Comply, an AI and SaaS provider for financial services compliance, has announced ComplyAI, a framework designed to help firms implement responsible AI governance across compliance programmes. The announcement comes as regulators increase scrutiny of AI adoption in financial services. According to Comply's 2026 report, nearly 70% of firms are using AI in compliance, yet only half have formal governance frameworks. ComplyAI addresses this gap by combining AI-powered tools with structured oversight and documentation processes. The framework includes Policy Guide, which provides jurisdiction-specific guidance from firms' approved manuals, and Calendar Builder, which automatically generates compliance tasks. Additional features include AI governance task libraries, risk assessment templates and annual oversight review tools. All outputs are designed to be explainable and defensible under regulatory examination.
Comply announces ComplyAI: establishing a Responsible AI Governance standard for regulated financial services. Mar 11, 2026 ComplyAI unites human expertise and governed technology to help compliance leaders adopt AI responsibly and defend it confidently NEW YORK, NY - March 11, 2026 - Comply, a leading AI and SaaS provider of compliance technology and consulting for the financial services industry, today announced ComplyAI, a comprehensive framework designed to help firms operationalize responsible AI governance across their compliance programs. "Compliance officers are being asked not only how AI supports their programs but how it's governed," said Michael Stanton, CEO of Comply. "Every AI output must be explainable, validated, and defended. ComplyAI delivers that assurance - setting a clear standard for responsible AI oversight through expert guidance, transparent documentation, and practical controls aligned with regulatory expectations." As AI adoption accelerates across financial services, regulators are increasing scrutiny. The SEC's 2026 Exam Priorities identify AI oversight, explainability, and governance as key examination areas. At the same time, Comply's 2026 CCO & Compliance Leader Insights Report shows that nearly seven in ten firms are already using AI in compliance, yet only half have formal governance frameworks in place, revealing a growing readiness gap. ComplyAI addresses that gap by operating alongside existing compliance processes, adding structured oversight, documentation, and expert guidance to support responsible AI adoption. A Dual Approach to Responsible AI in Compliance ComplyAI combines AI-enabled tools that accelerate compliance workflows and reduce redundant manual tasks with a structured governance model that helps firms document, review, and defend AI-enabled outputs under clear human oversight. This architecture is designed to improve output quality and accuracy, ensuring AI-assisted decisions remain verifiable, explainable, and regulator-ready. On the software side, ComplyAI delivers AI-powered tools such as Policy Guide and Calendar Builder that streamline policy interpretation and task generation, enabling compliance teams to act more efficiently without sacrificing supervisory review. * ComplyAI Policy Guide - A single-tenant, policy-bound intelligence layer grounded solely in a firm's approved internal manuals and supervisory procedures. It delivers real-time, jurisdiction-specific guidance with configurable access controls and full source traceability, enabling compliance officers to provide accurate, explainable, and defensible answers. * ComplyAI Calendar Builder - Automatically scans Policies and Procedures, Written Supervisory Procedures, compliance manuals, firm events, and Form ADV filings to generate structured compliance calendar tasks - reducing manual interpretation and operational gaps. * AI Governance Task Library - Prebuilt compliance calendar tasks informed by Comply's regulatory consulting expertise, designed to track firmwide AI governance, oversight, testing, and documentation requirements. * AI Risk Assessment & Policy Templates - Structured tools to evaluate AI exposure and implement documented controls aligned with evolving regulatory expectations. * Intelligent Policy Builder - Tools to create and update AI policies, continuously informed by regulatory developments and practical supervisory guidance from Comply's consulting team. * Annual AI Oversight Review Tools - Built-in documentation workflows to support supervisory review, performance evaluation, and audit readiness. Expert Oversight, Embedded ComplyAI Consulting Services operate alongside the platform to help firms implement AI governance in a structured and defensible way. Advisory support spans firmwide AI risk assessments and mock audits, governance reviews, technology procurement guidance, and education programs designed to strengthen employee understanding as regulatory expectations evolve. Regulatory-Ready by Design ComplyAI reflects Comply's broader approach to responsible AI: clarity in documentation, confidence in oversight, credibility through expertise, and connection between technology and supervisory accountability. "AI should strengthen compliance, not complicate it," said David Bliss, Chief Product Officer at Comply. "ComplyAI was built to help firms manage AI with the same rigor they apply to every compliance process - accurate, auditable, and exam-ready." Available in Q2 2026, ComplyAI Policy Guide enables compliance leaders to benefit from AI innovation without sacrificing governance. ComplyAI Calendar Builder will be released later this year. For the latest updates and access to ComplyAI news and innovations, join the ComplyAI preview list. About Comply Comply is a global technology and services leader transforming regulatory compliance for financial institutions through AI-powered software, data intelligence, and expert advisory services. Trusted by more than 5,000 firms - including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers - Comply enables organizations to move beyond reactive compliance toward proactive, risk-intelligent operations. Comply combines deep regulatory domain expertise with advanced automation, machine learning, and integrated data solutions to deliver a unified platform that streamlines oversight and strengthens governance across the enterprise. Its technology empowers compliance teams to detect risk earlier, adapt to evolving regulations faster, and unlock operational scale with confidence. With a relentless focus on innovation and client partnership, Comply is building the financial industry's most intelligent and future-ready compliance ecosystem, helping institutions worldwide turn regulatory complexity into strategic advantage.
itSynergy expands RIA technology and cybersecurity offering through acquisition of Comply's Itegria business. PHOENIX (DECEMBER 16th, 2025) - itSynergy, a leading provider of IT and cybersecurity services to Registered Investment Advisers (RIAs), today announced the acquisition of the Itegria line of business from Comply, the leading provider of firm and employee compliance software and services for financial firms. The transition expands itSynergy's capacity to support financial services firms with dedicated IT and cybersecurity expertise. With this acquisition, itSynergy will take on full responsibility of IT and cybersecurity services historically delivered through Itegria, allowing Comply to continue focusing on its rapidly growing regulatory technology platform. Many firms will continue to work with both organizations, now in a more coordinated, purpose-built model. "This acquisition represents an important step in our mission to support the end-to-end operational and cybersecurity needs of RIA firms," said Michael Cocanower, CEO of itSynergy. "RIAs operate in an increasingly complex environment. By assuming the burden of their IT and cybersecurity infrastructure, we allow firms to focus on clients while continuing to partner with Comply to support their broader compliance needs. We take this responsibility seriously and are committed to thoughtful onboarding, clear communication, and a seamless transition." Approximately 70 clients will transition to itSynergy, which is expanding its team immediately to support onboarding and strengthen service capacity. "This transition builds on years of collaboration with itSynergy," said Michael Stanton, CEO of Comply. "Our clients rely on us for regulatory expertise and a modern compliance platform, and this shift ensures they also have dedicated specialists managing their IT and cybersecurity needs. It's a focused, strategic evolution that reflects the needs and priorities of Itegria clients." About itSynergy Founded in 1997, itSynergy provides managed IT and RIA cybersecurity services designed to help advisory firms operate securely, efficiently, and in alignment with regulatory expectations. The Phoenix-based company delivers comprehensive IT support, including risk assessments, cybersecurity alignment, incident response planning, disaster recovery, and day-to-day technology management. With a proactive approach and deep expertise serving highly regulated environments, itSynergy partners with RIA firms to strengthen their technology foundations and stay ahead of emerging risks. For more information, visit www.itSynergy.com. About Comply Comply is the leading provider of compliance software, consulting, and education resources for financial services organizations worldwide. Serving more than 5,000 firms, Comply empowers Chief Compliance Officers and their teams to manage regulatory obligations, streamline workflows, supervise employees, and mitigate risk with confidence. Built on deep regulatory expertise, Comply's unified platform combines integrated technology, expert consulting, and AI-driven capabilities to help firms operate with clarity in a complex and evolving regulatory environment. For more information, visit www.Comply.com. itSynergy specializes in delivering tailored cybersecurity and IT compliance solutions for Registered Investment Advisers (RIAs). With deep expertise in SEC regulations, itSynergy, Inc. help RIA firms build robust, audit-ready programs that meet evolving cybersecurity expectations. From risk assessments and vendor oversight to incident response planning and user training, itSynergy translates regulatory requirements into practical, business-focused strategies that keep your firm secure and compliant.
Comply, the leading provider of regulatory and compliance technology solutions for financial firms, today announced it has acquired Trailight, the U.K.’s lea...