Technical Solutions Engineer
Remote
Posted on 2/22/2023
INACTIVE
Modernizing Medicine

1,001-5,000 employees

Specialty-specific cloud platform for healthcare management
Company Overview
ModMed is a healthcare company that prioritizes patient-focused care by providing specialty-specific cloud platforms, including electronic health records (EHR) and practice management (PM) systems, as well as revenue cycle management (RCM) services. Their unique approach integrates clinical, financial, and operational software solutions, all designed to enhance patient care and streamline the work of medical professionals across various specialties. By reducing the burden of excessive typing and clicking, ModMed's intuitive solutions, available even on iPads, allow healthcare providers to focus more on the patient, bringing the human experience back into the exam room.

Company Stage

Seed

Total Funding

$400.9M

Founded

2010

Headquarters

Boca Raton, Florida

Growth & Insights
Headcount

6 month growth

2%

1 year growth

15%

2 year growth

37%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Marketing
Customer Service
Requirements
  • South Florida Business Journal, Best Places to Work 2021
  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
  • Requires 50-60% domestic travel
  • Working knowledge of HL7, FHIR API, 21st Century Cures Act and industry standards for patient information sharing
  • Previous experience in healthcare IT required
  • Previous experience implementing EHR and practice management solutions preferred
  • Bachelor's degree highly preferred; will consider relevant experience in lieu of degree
  • Excellent written, verbal and interpersonal skills
  • Ability to multitask, prioritize and manage time effectively
  • Thrive in a fast-paced, dynamic and innovative environment
  • Professional certification or equivalent coursework maintained annually once hired
Responsibilities
  • Lead both the technical and implementation practices
  • Subject Matter Expert on all Mod Med Interfaces, including Synapps, custom interfaces and standard interfaces
  • Coordinate with 3rd party vendors, such as Redox and Ellkay, and partners to scope and develop interfaces presale
  • Collaborate with 3rd party vendors on pre-sales sync and customer facing calls
  • Engage directly with prospective clients on discovery calls to assess any technical questions that may arise during the pre-sales process. This includes all aspects of the IT life-cycle
  • Complete RFP's as requested
  • Prepare and deliver (remote and onsite) tailored product demonstrations and technical presentations to physicians and medical staff
  • Partner with Regional Sales Managers to sell the value of professional services during prospective customer demonstrations as well as best ways to approach technical discussions and prospective customer needs
  • Guide practices through change management vision and ensure they feel they will be adequately supported during implementation process
  • Act as an advisor to Client Services on creating implementation programs that will align with prospective customer needs and values