Technical Solutions Engineer @ Modernizing Medicine

Technical Solutions Engineer

Remote

Posted on 2/22/2023

INACTIVE

1,001-5,000 employees

Website

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Marketing

Sales

CategoriesNew

Customer Success & Support

Requirements

South Florida Business Journal, Best Places to Work 2021
Inc. Magazine Best Workplaces of 2020
Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
Requires 50-60% domestic travel
Working knowledge of HL7, FHIR API, 21st Century Cures Act and industry standards for patient information sharing
Previous experience in healthcare IT required
Previous experience implementing EHR and practice management solutions preferred
Bachelor's degree highly preferred; will consider relevant experience in lieu of degree
Excellent written, verbal and interpersonal skills
Ability to multitask, prioritize and manage time effectively
Thrive in a fast-paced, dynamic and innovative environment
Professional certification or equivalent coursework maintained annually once hired

Responsibilities

Lead both the technical and implementation practices
Subject Matter Expert on all Mod Med Interfaces, including Synapps, custom interfaces and standard interfaces
Coordinate with 3rd party vendors, such as Redox and Ellkay, and partners to scope and develop interfaces presale
Collaborate with 3rd party vendors on pre-sales sync and customer facing calls
Engage directly with prospective clients on discovery calls to assess any technical questions that may arise during the pre-sales process. This includes all aspects of the IT life-cycle
Complete RFP's as requested
Prepare and deliver (remote and onsite) tailored product demonstrations and technical presentations to physicians and medical staff
Partner with Regional Sales Managers to sell the value of professional services during prospective customer demonstrations as well as best ways to approach technical discussions and prospective customer needs
Guide practices through change management vision and ensure they feel they will be adequately supported during implementation process
Act as an advisor to Client Services on creating implementation programs that will align with prospective customer needs and values

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

South Florida Business Journal, Best Places to Work 2021
Inc. Magazine Best Workplaces of 2020
Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
Marketing Campaign of the Year for Telehealth - Business Intelligence Group’s Public Relations & Marketing Excellence Award 2020
Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018

Modernizing Medicine delivers truly disruptive and transformative products and services that will impact the healthcare industry. The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that help our clients maximize their efficiencies.

Modernizing Medicine is hiring a Technical Solutions Engineer to demonstrate Modernizing Medicine’s revolutionary suite of software solutions. The Solutions Engineer works closely with sales leadership and territory managers to demonstrate our software to new and existing clients.

This supportive sales role is great opportunity to leverage your deep understanding of medical practice workflows to demonstrate the value of our products and help close deals!

Your Role:

Lead both the technical and implementation practices
Subject Matter Expert on all Mod Med Interfaces, including Synapps, custom interfaces and standard interfaces
Coordinate with 3rd party vendors, such as Redox and Ellkay, and partners to scope and develop interfaces presale
Collaborate with 3rd party vendors on pre-sales sync and customer facing calls
Engage directly with prospective clients on discovery calls to assess any technical questions that may arise during the pre-sales process. This includes all aspects of the IT life-cycle
Complete RFP’s as requested
Prepare and deliver (remote and onsite) tailored product demonstrations and technical presentations to physicians and medical staff
Partner with Regional Sales Managers to sell the value of professional services during prospective customer demonstrations as well as best ways to approach technical discussions and prospective customer needs
Guide practices through change management vision and ensure they feel they will be adequately supported during implementation process
Act as an advisor to Client Services on creating implementation programs that will align with prospective customer needs and values

Skills & Experience Requirements:

Requires 50-60% domestic travel
Working knowledge of HL7, FHIR API, 21st Century Cures Act and industry standards for patient information sharing
Previous experience in healthcare IT required
Previous experience implementing EHR and practice management solutions preferred
Bachelor’s degree highly preferred; will consider relevant experience in lieu of degree
Excellent written, verbal and interpersonal skills
Ability to multitask, prioritize and manage time effectively
Thrive in a fast-paced, dynamic and innovative environment
Professional certification or equivalent coursework maintained annually once hired

Modernizing Medicine Benefit Highlights:

Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
Employee Resource Groups
Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

#LI-KB1 #LI-REMOTE