Full-Time
Backend Engineer
Customer Engineering
Confirmed live in the last 24 hours
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Mid, Senior
Remote in USA
- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1/2 Engineering institutes with relevant work experience with a top technology company.
- Minimum 4 years of backend experience. Experience in at least one higher-level language, preferably Python.
- Experience in Django is highly desirable.
- Good understanding of relational databases, data management, and REST API design.
- Some machine learning experience in the context of NLP would be preferable.
- Excellent problem-solving skills.
- Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.
- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series B
Total Funding
$37M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 9%1 year growth
↑ 12%2 year growth
↑ 84%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.