Full-Time
Backend Engineer
Customer Engineering, Remote, US
Posted on 10/22/2024
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Mid
Remote in USA
- Qualification: B.E/B.Tech/M.E/M.Tech from tier 1/2 Engineering institutes with relevant work experience with a top technology company.
- Minimum 3 years of backend experience. Experience in at least one higher-level language, preferably Python.
- Experience in Django is highly desirable.
- Good understanding of relational databases, data management, and REST API design.
- Some machine learning experience in the context of NLP would be preferable.
- Excellent problem-solving skills.
- Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.
- Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
- Ability to design and code the right solutions starting with broadly defined problems.
- Drive best practices and engineering excellence.
- Work with other team members to develop the architecture and design of new and current systems.
- Work in an agile environment to deliver a high-quality Product.
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series C
Total Funding
$72.4M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 0%1 year growth
↓ -3%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Increased demand for AI-driven customer service solutions boosts Level AI's market potential.
- Growing interest in real-time conversational intelligence tools enhances call center performance.
- Rising adoption of generative AI technologies automates tasks and personalizes interactions.
What critics are saying
- Emerging competition from other AI platforms threatens Level AI's market share.
- Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.
- Data privacy regulations may impact operations, especially with new monitoring features.
What makes Level AI unique
- Level AI integrates human and machine intelligence for enhanced customer experience.
- The company eliminates data silos, improving decision-making and customer interactions.
- Level AI's subscription model offers steady revenue and customer retention.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Remote Work Options
Parental Leave
401(k) Retirement Plan