Director of Operations

What You’ll Do

The Director of Operations actively partners with the program’s leader(s) to provide effective management of both administrative and clinical matters. This position will focus on key areas of the business, including the functions of managing and creating a successful team, regulatory requirements and licensing, service excellence, finance, business development, marketing, and admissions. The Director of Operations articulates and operationalizes Newport’s mission, vision and values on a daily basis and incorporates the organizational values into everyday decision-making.

Essential Duties:

· Plan, organize, and implement routine operations elements as well as opportunity focused initiatives.

· Assess the needs of the program and staff and proactively address concerns and suggest improvements.

· Knowledgeable of Joint Commission standards and licensing regulations and ensure that the program is operated according to Newport’s policies, procedures and standards in addition to the JC standards and state regulations.

· Responsible for daily rounding with staff and connecting with onsite teams.

· Oversee aspects of local operations, including residential, clinical, facilities, nursing, and culinary, and collaborate with admissions, clinical outreach, utilization review, and alumni operations.

· Responsible for ensuring the operations achieve the key performance indicators of client/family/referent satisfaction, treatment completion, employee turnover, and operation EBIDTA.

· Participate in preparing and analyzing KPI reports. Utilize KPI data and observations from being present with staff and managers to identify opportunities and propose strategies and tactics for maximizing the opportunity.

· Perform other duties as assigned.

Knowledge, Skills, and Abilities (KSAs):

• Professionalism - Demonstrates professional behavior reflective of Newport Healthcare’s Mission Statement, Philosophy and Values.
• Customer Focus - Actively demonstrates a dedication to meeting the expectations and requirements from internal and external customers; gets firsthand information and uses it for improvements in products and services; always acts with the customer or patient in mind.
• Alignment - Clinical style aligns with Newport Healthcare’s therapeutic approach.
• Communications - Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Decision Quality - Must be able to make good decisions based upon a mixture of analysis, wisdom, experience and judgment.
• Interpersonal Savvy - Must be able to relate well to all kinds of people both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
• Managerial Courage - Must be able to say what needs to be said; provides current, direct, complete and “actionable” positive and corrective feedback to others in a timely manner; is not afraid to take negative action when necessary.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals and evaluates results.

What Makes You a Great Fit

Education and Experience Requirements:

• Bachelor's degree or equivalent experience in behavioral health operations required.
• Must have a minimum of three years' experience as a Program Director, Executive Director or Clinical and Operations Manager within an RTC, acute psychiatric hospital, a large psychiatric unit of an acute care hospital or other behavioral health treatment environment, such as PHP/IOP & OP settings.
• Working knowledge of behavioral health management practices and clinical operations.
• Working knowledge of state and federal regulatory and various accreditation requirements related to behavioral health management.
• Working knowledge of operations and financial management and marketing frameworks.

The Compensation Range for this role is $95,000k - $125,000k annually, based on education and experience.

We are committed to providing competitive and equitable compensation. An individual’s compensation within the posted range is determined by several factors, including skills, experience, education, and market conditions. Additionally, we consider internal equity to ensure fairness within our organization.

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Additional Details

In-Office position in Mankato. Great career opportunity for a leadership role in PHP/IOP setting.