Outlet Manager

Job Description

We are seeking a dynamic and experienced Outlet Manager to join our team. As an Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

• Manage and optimize inventory levels and stock control to minimize waste and maximize resources
• Develop and implement strategies to increase revenue and profitability of the outlet
• Prepare and analyze financial reports, taking corrective actions as necessary
• Oversee staffing levels to meet operational demands and special events efficiently
• Ensure high standards of food quality, presentation, and customer service
• Conduct regular team briefings and training sessions to enhance product knowledge and service skills
• Maintain and update guest history records to facilitate personalized service for repeat customers
• Ensure compliance with food safety and hygiene standards
• Manage the outlet's budget, controlling costs without compromising quality
• Collaborate with other departments to support overall business objectives
• Resolve customer complaints promptly and professionally
• Implement and monitor promotional activities to drive sales and customer engagement
• Stay informed about local food and beverage trends in Chennai and incorporate them into the outlet's offerings

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum of 2 years of experience as an Outlet Manager or 5+ years of progressive experience in food and beverage management
• Strong financial acumen with experience in budgeting and financial reporting
• Excellent customer service skills with a focus on creating memorable guest experiences
• Proficiency in inventory management and point-of-sale systems
• In-depth knowledge of food and beverage trends, quality standards, and health regulations
• Ability to work flexible hours, including evenings, weekends, and holidays
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Tamil or other local languages is a plus
• Strong problem-solving skills and ability to make quick, informed decisions
• Proficiency in Microsoft Office suite and restaurant management software
• Knowledge of local food and beverage trends in Chennai, India
• Familiarity with Indian cuisine and cultural preferences
• Demonstrated ability to lead and motivate a team in a fast-paced environment
• Strong organizational skills and attention to detail