Full-Time
Front Office Supervisor
Highgate
1,001-5,000 employees
Hospitality and travel-focused venture capital
Compensation Overview
$21 - $22/hr
Salinas, CA, USA
In Person
 Customer Experience & Support (1) |
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- A high school diploma or equivalent is required.
- Computer experience is required.
- The employee must be flexible and available for long hours when required.
- The employee must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- The employee must be able to stand during the entire shift.
- The employee must be able to communicate effectively, both verbally and in writing, with all levels of employees and guests.
- The employee must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- The employee must be able to multitask and prioritize departmental functions to meet deadlines.
- The employee must attend all required hotel meetings and trainings.
- The employee must maintain regular attendance according to scheduling needs.
- The employee must maintain required personal appearance and grooming standards, including wearing the proper uniform and nametag.
- The employee must comply with hotel standards and regulations to support safe and efficient hotel operations.
- The employee must maximize productivity, identify problem areas, and assist in implementing solutions.
- The employee must effectively handle problems by anticipating, preventing, identifying, and solving them.
- The employee must understand and apply complex information and data from various sources to meet objectives.
- The employee must be able to cross-train in other hotel-related areas.
- The employee must maintain confidentiality of information.
- The employee must show initiative by anticipating guest or operational needs.
- Greet and welcome guests approaching the Front Desk according to hotel standards.
- Maintain proper operation of the private branch exchange console and ensure hotel standards are met, when applicable.
- Answer guest inquiries about hotel services, facilities, and operating hours in a timely manner.
- Log and deliver packages, mail, and messages to guests and meeting rooms.
- Review the Front Office log and Trace File daily.
- Answer guest inquiries regarding restaurants, transportation, entertainment, and related services.
- Follow all cash-handling and credit policies.
- Remain aware of rates, packages, and special promotions listed in the Red Book.
- Remain familiar with all in-house groups.
- Remain aware of closed-out and restricted dates.
- Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
- Maintain familiarity with hospitality terminology.
- Maintain knowledge of emergency procedures and assist as needed.
- Handle guest check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette when communicating with other employees.
- Operate all relevant aspects of the Front Desk computer system.
- Complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Complete a bucket check, room-rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for shift closing according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe-deposit boxes.
- Supervise Front Office team members in their respective roles.
- Attend hotel-required meetings and trainings.
- Perform other duties as requested by management.
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Customer service experience is preferred.
HTV (Highgate Technology Ventures) serves as the strategic venture capital arm of Highgate, investing in technology companies that serve hospitality and travel. It backs early-stage and growth-stage startups, mainly Seed and Series A in the U.S. and Europe, with focus areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, restaurant technology, and data analytics, to help these firms scale while leveraging Highgate’s platform. HTV differentiates itself through hospitality domain expertise, a large operating base of over 500 owned/managed hotels and 84,000+ rooms, and access to Highgate’s network and $20B+ in assets under management. The goal is to grow tech-enabled hospitality and travel ecosystems and create value for both portfolio companies and Highgate by aligning growth with the firm’s strategic assets and reach.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
N/A
Get referred to Highgate
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Simplify's Take
What believers are saying
- Highgate assumed Lotte New York Palace management in June 2026, adding a flagship property.
- Gencom, Argent, and Highgate acquired InterContinental New York Times Square for renovation.
- HTV led ROH’s April 2025 $9.2 million round, reinforcing hospitality-tech deal flow.
What critics are saying
- OYO’s 2026 lawsuit over a Times Square management breakup exposes contract and fee disputes.
- Highgate Hotels, L.P. filed 2026 Florida WARN layoffs affecting 114 workers, hurting morale.
- Dependence on Manhattan trophy assets like Lotte New York Palace creates cyclic concentration risk.
What makes Highgate unique
- Highgate combines hotel ownership, management, and HTV venture investing across hospitality.
- The June 2026 Lotte partnership expands Highgate’s operating model into Americas and Asia.
- Ian Schrager chose Highgate to scale PUBLIC globally, signaling premium brand credibility.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Sick Leave
Paid Vacation
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 20%1 year growth
↑ 20%2 year growth
↑ 20%HVMG names Pete Sams president. ATLANTA, August 19, 2026 - Hospitality Ventures Management Group (HVMG), an Atlanta-based operator of 60 premium-branded full-service hotels, resorts, and upscale select-service hotels, today announced that Pete Sams has joined the company as president. As president, Sams will oversee the day-to-day business and be responsible for company performance as HVMG continues its pursuit of operational excellence and enters its next phase of growth. "After a thoughtful and diligent search process and spending significant time getting to know Pete both personally and professionally, it became very clear that he is the right person and an exceptional fit for this role," said Robert Cole, founder and CEO. "We share a strong alignment around leadership philosophy, and Pete brings a compelling combination of operational excellence, industry relationships, financial and business acumen, and a proven ability to develop high-performing teams." Cole added, "His career provides a rare depth and breadth of experience across the hospitality industry - from his first 10 years in finance and accounting, to a decade in property-level general manager roles, to the past 12 years in senior, above-property leadership overseeing full-service, multi-unit operations. Finally, with Pete assuming the role of president, I'll be able to take a step back from the day-to-day operations and devote more of my time to strategy, strengthening our existing relationships and building new ones that will support our continued growth." Sams joins HVMG most recently from Highgate Hotels, where he served as president. Previously, Sams held multiple leadership roles within the KSL portfolio, including serving for more than six years as chief operating officer of Peregrine Hospitality and Davidson Hospitality Group. At Peregrine, he helped launch a dedicated, in-house management platform for KSL Capital that operated more than 45 distinguished hotels, including several premier destination resorts. As COO of Davidson, the company doubled in size during his tenure and won the prestigious J.D. Power Award for top guest satisfaction among third-party operators. Earlier in his career, Sams held corporate above-property leadership positions with Interstate Hotels & Resorts and White Lodging Services and spent more than a decade as a general manager with Omni Hotels & Resorts, including at its 836-room flagship hotel in Washington, D.C. After proudly serving in the U.S. Army, Sams earned his bachelor's degree in finance from Texas A&M University-Corpus Christi. "I am honored to join HVMG as president at such an exciting time in the company's evolution," Sams said. "As a founder of two companies and a former general manager himself, Robert has built HVMG from a single hotel 25 years ago into an organization with a strong foundation, an inspiring culture and values that align with my own. I am grateful for the opportunity to work with Robert and lead this talented team as we build on that foundation, continue raising the bar on performance and position HVMG for its next chapter of growth."
Viceroy marks return to New York with Viceroy Park Avenue. Viceroy Hotels & Residences announced Viceroy Park Avenue, marking the brand's return to New York City. The hotel is set to welcome guests in December 2026 at the corner of Park Avenue South and 29th Street in Manhattan's NoMad neighborhood. Viceroy has partnered with Tao Group Hospitality to lead the hotel's food and beverage programming. Viceroy previously had a property on 57th Street in Manhattan, but it stopped operating as a Viceroy in 2019 and rebranded into Le Méridien New York, Central Park. The project is a joint real estate venture between Viceroy's parent company, Highgate, Tao Group Hospitality and BGO. "New York remains one of the most attractive and enduring hospitality markets in the world, and Viceroy Park Avenue reflects our conviction in the city's long-term growth and global appeal," said Matthew Cervino, managing partner of BGO. "By combining a premier location, differentiated luxury offerings, and best-in-class operating partners, we believe this investment is exceptionally well-positioned to deliver lasting value for our clients while setting a new standard for luxury hospitality in one of the world's most dynamic destinations. We are excited to help bring a new landmark hospitality experience to Park Avenue South." Designed by Meyer Davis Studio, the hotel will feature 252 guestrooms and suites, including four presidential suites, a rooftop pool and lounge, meeting and event spaces, and a spa and wellness area. Three of the presidential suites, located on the 18th floor, range from 755 square feet to 2,100 square feet, alongside a duplex suite with 2,000 square feet of living and entertaining space. The property offers more than 15,000 square feet of event space across three dedicated rooms. The spa and fitness center, located on the third floor, includes four treatment rooms, a sauna, steam room and cold plunge. "Viceroy Park Avenue represents an exciting milestone for our brand and a natural next step, as we continue shaping a more thoughtful, experiential approach to luxury hospitality," said Arash Azarbarzin, CEO of Viceroy Hotels & Residences. "Today's travelers are looking for moments that feel authentic, personal, and connected to the places they visit. With Viceroy Park Avenue, we are creating a hotel that reflects the energy and cultural spirit of New York City while delivering a style of hospitality that feels refined yet relaxed, elevated yet human. New York is one of the most important hospitality markets in the world, and our return to the city is an important step in the continued growth of the Viceroy brand." "Viceroy has built a reputation for delivering distinctive luxury hospitality experiences, and we're excited to partner with such an iconic brand," said Noah Tepperberg, Co-CEO of Tao Group Hospitality. "We look forward to bringing our expertise in hospitality and dining to the property and creating compelling food and beverage experiences for both guests and locals alike." Viceroy Park Avenue joins a portfolio that includes The Observatory Sun Valley, A Viceroy Resort, slated to open in fall 2026 in Sun Valley, Idaho, along with additional projects in Playa del Carmen, Puerto Vallarta, Nashville, Austin, Ft. Lauderdale, Clearwater Beach, Puerto Rico and the Hudson Valley.
Morning Notes for July 20, 2026. Published July 20, 2026 at 7:30AM Deep Throat Garage to Be Razed - The Arlington County Board on Saturday unanimously approved two major redevelopments totaling more than 1,400 apartments. Monday Properties will build two 27-story towers with 831 units at 1401 Wilson Blvd and 1400 Key Blvd in Rosslyn, replacing the parking garage where Washington Post reporter Bob Woodward met Watergate informant Deep Throat. Separately, JM Zell Partners will convert the former TSA headquarters in Pentagon City into 607 apartments. [WBJ] Inn of Rosslyn Sold - D.C.-based Monument Realty has closed on its $3.6 million purchase of the shuttered Inn of Rosslyn (1601 Fairfax Drive), clearing the way for an eight-story, 142-unit apartment building the County Board approved in January over staff's objections. The 38-room hotel, built in 1957, will be demolished. Construction expected is expected by spring 2027. [WBJ] Ballston Westin Sells - The 338-room Westin Arlington Gateway hotel (801 N. Glebe Road) has sold for $92.7 million, according to county deed records. An affiliate of Kentucky-based Columbia Sussex Corp. bought the Ballston property from Rockpoint Group and Highgate Holdings. It marks the company's first hotel in Virginia and the property's first sale in a decade. [WBJ] Crystal City Hit-and-Run - Dave Statter shared video of a hit-and-run crash on northbound I-395 near Crystal City, in which "an aggressive driver took out a car getting on the highway from Route 1 and then kept going." The striking vehicle was last seen heading toward the airport via the southbound GW Parkway ramp. There was no indication of serious injury. [Dave Statter/X] Top Digital County - Arlington has again ranked among the nation's top digital counties, taking the No. 2 spot in its population category in the 2026 Digital Counties Survey from the Center for Digital Government and the National Association of Counties. It's the 15th time Arlington has placed in the top three, with seven first-place finishes. [Arlington County] Flyover This Morning - From AlertDC: "The U.S. Military will conduct an Aircraft Flyover in the NCR over Arlington National Cemetery on Monday, July 20, at 11:40AM." Federal Jobs Hit 30-Year Low - Federal employment across the Washington region has fallen to its lowest level in three decades, dropping from nearly 376,000 at the start of President Trump's second term to 312,500 in May, according to the Metropolitan Washington Council of Governments. Axios reports the slump is a primary reason the District is in a mild recession. [Axios] Spanberger's First Six Months - Reflecting on her first half-year as Virginia's first female governor, Gov. Abigail Spanberger (D) said the biggest lesson has been that "you can never actually overcommunicate." A new VCU Wilder School poll found 44% of registered voters approve of her performance, while 47% disapprove. [Virginia Scope] Historic Smoke Outbreak - Friday brought one of the worst smoke-driven air quality events in modern D.C.-area history, rivaling the historic outbreaks of 2023. Reagan National Airport logged 42 consecutive hours of smoke through 4 p.m. Saturday - the longest streak on record, surpassing a 31-hour mark set in November 1952. The wildfire smoke drifted in from western Ontario and northern Minnesota. [Capital Weather] It's Monday - Mostly sunny with a high near 85 and a light east wind. A chance of showers and thunderstorms moves in overnight after 2 a.m., with a low around 71. [NWS] New Legal Notice - A hotel restaurant seeks on/off-premises wine, beer, mixed-beverage ABC license. [Public Notices] Today's Morning Notes are brought to you by Industrious. ARLnow has been in an Industrious office for years and we love the convenience - you get to focus on your work rather than worrying about brewing your own coffee or keeping the copy machine stocked. Industrious has several Metro-accessible coworking locations in Arlington. * ARLnow.com Launched in January 2010, ARLnow.com is the place for the latest news, views and things to do around Arlington, Virginia. The ARLnow staff byline is used for the Morning Notes and reporting done by an editor or other member of our full-time staff.
People on the Move | Evan L. Altman promoted to Senior Vice President of Operations at Auberge Resorts Collection. Evan L. Altman has been promoted to Senior Vice President of Operations at Auberge Resorts Collection. With more than two decades of hospitality leadership experience, Altman has built an outstanding career across luxury lifestyle hotels, boutique properties, and resort operations, bringing extensive expertise in hotel management, operational strategy, commercial performance, and luxury guest experiences. Prior to this promotion, Altman served as Senior Vice President, Operations - The Americas at Auberge Resorts Collection, where he provided strategic oversight for the company's growing portfolio of luxury properties across the region. His leadership has focused on operational excellence, guest satisfaction, and strengthening the performance of Auberge's award-winning collection of hotels and resorts. Before joining Auberge Resorts Collection, Altman served as Senior Vice President, Lifestyle Hotels at Highgate. He also held dual leadership roles with Sydell Group as Senior Director of East Coast Operations and Managing Director for NoMad Hotels, overseeing luxury lifestyle hotel operations and supporting portfolio growth. Earlier, he co-founded MATERIAL Hospitality while simultaneously serving as Managing Director of The Williamsburg Hotel, demonstrating his entrepreneurial approach to hospitality development and management. Altman's hospitality journey includes General Manager positions at The Standard, High Line, The Standard East Village, and The Cooper Square Hotel, where he progressed from Director of Sales & Marketing to General Manager. His early career was built through commercial leadership roles at Gramercy Park Hotel and W Hotels, developing a strong foundation in sales, marketing, revenue generation, and guest engagement. His steady progression from sales management to executive operations leadership reflects a career defined by innovation, operational excellence, and a deep commitment to luxury hospitality. Tourisminsights congratulate Evan L. Altman on his promotion and wish him continued success in leading operations across Auberge Resorts Collection. People on the Move is an initiative by Tourism Insights, a SECP-registered tourism think tank and hospitality media platform, spotlighting leadership appointments and career milestones across the global hospitality and tourism industry. If you've recently stepped into a new role or achieved a professional milestone, share your story/profile and photograph via direct message on WhatsApp +92 300 0777185, or email [email protected]. Share with the circle.
BW 839: capital, character & the new luxury landscape. As boutique hospitality continues to evolve, the industry's next phase is being shaped by a powerful combination of investment activity, experiential... Ariela Kiradjian As boutique hospitality continues to evolve, the industry's next phase is being shaped by a powerful combination of investment activity, experiential differentiation, and a growing appetite for place-driven luxury. From major transactions and resort developments to design-forward openings and culturally immersive dining experiences, this week's headlines reveal an industry increasingly focused on creating value through identity rather than scale. Industry activity underscores the continued strength of the luxury and boutique segments. Leadership changes at Braemar Hotels & Resorts signal a new chapter for the company as it moves toward greater independence, while billionaire Naguib Sawiris' €100 million luxury resort investment highlights the growing appeal of emerging destinations as travelers seek experiences beyond traditional luxury hubs. At the same time, a recent JLL report projects a surge in luxury hotel transactions, reinforcing investor confidence in high-end hospitality assets. That momentum is echoed by Highgate's takeover of the Lotte New York Palace, a move that reflects how operational expertise, brand positioning, and strategic acquisitions are becoming increasingly interconnected across the global hotel landscape. New hotel openings further illustrate how luxury continues to diversify. In Las Vegas, Lisa Vanderpump's new boutique hotel introduces a highly personalized hospitality concept that blends entertainment, design, and lifestyle branding. In New York's Hudson Valley, Foster Supply Hospitality's latest project in Newburgh demonstrates the continued appeal of adaptive reuse and destination-driven development. Along Italy's most iconic lakefront, new Lake Como hospitality projects are capitalizing on one of the world's most enduring luxury destinations, while the Maldives welcomes a wave of new luxury resort brands as developers seek to meet growing demand for experiential, ultra-luxury escapes. Design remains central to how hotels distinguish themselves in an increasingly competitive market. A Ken Fulk-led redesign demonstrates how thoughtful renovation can reposition an asset while preserving its legacy. In Mexico City, the Lamartine Hotel showcases a contemporary approach to urban hospitality that balances architecture, neighborhood identity, and residential comfort. Denmark's Cori Hornbæk embraces a more intimate design philosophy rooted in simplicity and connection to place, while collaborations between hospitality and lifestyle brands - such as Hartmann Luggage's partnership with The Beatrice Hotel - illustrate how guest experiences increasingly extend beyond the hotel stay itself. Food and beverage continue to serve as one of hospitality's most influential cultural touchpoints. Noma's highly anticipated Los Angeles residency demonstrates the enduring power of destination dining to drive travel demand and global attention. In Portugal, Malhadinha's celebration of wine, gastronomy, and rural hospitality highlights the growing appeal of immersive culinary experiences rooted in local culture. Meanwhile, New York's museum restaurants are redefining the intersection of art, dining, and social engagement, while Venice's newest design-forward restaurant demonstrates how storytelling, atmosphere, and visual identity have become as important as the menu itself. Taken together, these developments point toward a hospitality sector where luxury is increasingly measured by distinctiveness, cultural relevance, and emotional connection. Investment remains strong, but capital is flowing toward concepts that offer more than accommodation alone. Whether through design, culinary programming, adaptive reuse, or destination creation, the industry's most successful players are proving that the future of hospitality belongs to those who can transform a stay into a meaningful experience.