Service Desk Tier 1
2, Woodstock, IL
Posted on 3/23/2024
VitalCORE

11-50 employees

Acquires teams and IT assets from global organizations
Company Overview
VitalCORE stands out as a unique employer due to its model of acquiring entire teams of talent and IT assets, which demonstrates a commitment to preserving team dynamics and expertise. The company's competitive edge lies in its ability to integrate these teams into their operations, thereby leveraging their skills and knowledge for technical advancement. As a global player, VitalCORE's growth and expansion into new markets, such as their recent establishment of a third office in Utah, showcases their industry leadership.

Company Stage

N/A

Total Funding

N/A

Founded

N/A

Headquarters

Cleveland, Ohio

Growth & Insights
Headcount

6 month growth

17%

1 year growth

53%

2 year growth

53%
Locations
Crystal Lake, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Microsoft Azure
Communications
JIRA
CategoriesNew
IT & Security
IT Support
Requirements
  • Proven experience as a service desk technician, IT help desk technician, or relevant position.
  • Strong knowledge of Microsoft products, including Windows OS, Office/M365, and Azure.
  • Familiarity with both on-prem Active Directory and Azure AD.
  • Ability to administer Teams, SharePoint, and Outlook.
  • Ability to diagnose and resolve technical issues promptly.
  • Ability to diagnose and resolve basic networking issues involving connectivity, VPN, and IP configuration.
  • Ability to diagnose and resolve issues involving network printers.
  • Excellent communication and problem-solving skills.
  • Familiarity with remote desktop applications (Ninja, ConnectWise, RDP).
  • Familiarity with service desk applications (Jira, ServiceNow).
  • High degree of professionalism, especially when handling user issues.
Responsibilities
  • Respond to incoming service desk requests via phone, email, and chat.
  • Provide first-level contact and convey resolutions to customer issues.
  • Escalate unresolved queries to the next level of support.
  • Properly log all incidents and service requests.
  • Diagnose and resolve technical software, hardware, and basic networking issues.
  • Guide users through step-by-step solutions in a clear and concise manner.
  • Collaborate with team members to ensure smooth and efficient support operations.
  • Create and maintain technical documentation and contribute to the knowledge base.
  • Adhere to all company policies, especially regarding data security and privacy.