Intermediate Supervisor

Summary

The Intermediate Supervisor manages all government-facing coordination and contract execution, including supervision of security personnel, staffing oversight, and performance compliance. The role holds full authority for personnel decisions, maintains daily communication with the COR, ensures accountability of government property, and provides on-call support for emergencies.

Essential Duties and Responsibilities

• Serve as the primary point of contact for the Government to discuss technical and security-related requirements through regular site visits to primary and sub-offices. It is the fiscal responsibility of the Contractor to provide adequate site visits necessary to successfully manage contract requirements.

• Have the ability and authority to make decisions on behalf of the company, particularly on personnel-related issues.

• Have the authority to supervise all CSOs and LCSOs working under this contract.

• Be available to the Government on a 24-hour basis, to ensure Contractor response in the event of an emergency or other exigent circumstance.

• Maintain daily contact with the COR to ensure adherence to the needs of the client/contract, with regards to manpower and hour usage.

• Receive and execute daily technical direction from the COR.

• Maintain and monitor all post-performance required by this contract and correct any and all issues or problems brought to his/her attention.

• Keep the COR informed about post coverage, potential problems, and the actions are taken to correct any and all issues or problem(s) brought to his/her attention.

• Act on and report all Performance Service Violations (PSV) without hesitation or necessary delay.

• Assure all Government-issued equipment and property is tracked and accounted for, and otherwise safeguarded until the time it is returned to the Government, in accordance with an approved property control system.

• Have the ability to carry out all administrative tasks efficiently, e.g., timely, complete, and correct (without reliance and further assistance of the CSOs).

• Are prohibited from performing duties as that of a CSO or LCSO and shall not be subject to the uniform, medical or physical requirements stated in this contract.

Supervisory Responsibilities

• The Intermediate Supervisor shall oversee and manage the security operations performed by Court Security Officers and Lead Court Security Officers.

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.

• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

• Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED).

• At least three calendar years of verifiable experience as a certified law enforcement officer; the experience must have included general arrest authority.

• Must possess five years of supervisory and/or management experience with projects similar in size and scope of this contract.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

• Ability to speak effectively before groups of customers or employees or organization.

• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions and procedure manuals.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Internet programs, Word Processing software and other software as required.

Certificates, Licenses, Registrations

• Current/valid state driver's license

Other Qualifications

• Must be at least 21 years of age; Ability to pass a pre-employment drug screen and criminal background check; Must have a valid driver's license from state of residency and a safe driving record for the past five years; Must receive clearance from the Department of Justice. Must have completed or graduated from certified Federal, state, county, local or military law enforcement training academy and able to provide certification as proof.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

Work Environment

The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

• EOE/AAP/Minorities/Females/Vet/Disabled

• VEVRAA Federal Contractor

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