Instructional Designer

We are seeking an Instructional Designer to create and implement engaging learning paths, innovative curricula, and effective training methodologies from the ground up. Reporting to the Head of Training and Implementation, this role is integral to the development and enhancement of our training program, helping our customers, partners, and internal teams equipped with the skills and knowledge they need to succeed with the Higharc platform.

In this role, you’ll work closely with various teams to understand training needs, design comprehensive learning solutions, and measure their effectiveness. If you are a creative and strategic thinker passionate about instructional design, we’d love to meet you.

About the Job

• Learning Path Development: Design and implement comprehensive learning paths and curricula for the Higharc platform tailored to user personas, common workflows and outcomes. Training should be both engaging and multi-modal: e-learning modules, certifications, in-person workshops, and knowledge base.
• Training Methodologies: Implement innovative training methodologies that cater to different learning styles and enhance knowledge retention and application. 
• Product SME: Rapidly develop a deep understanding of the Higharc platform, using our current LMS and peer learning. You will be one of the go-to subject matter experts within the organization 
• Needs Assessment: Collaborate with key stakeholders to assess training needs and objectives, ensuring alignment with business goals and industry standards. 
• Content Creation: Produce high-quality instructional content, leveraging multimedia elements to enhance the learning experience. Content must be taxonomized so that it is granularly searchable by role and product module, also enabling more efficient content refreshes.
• Evaluation & Improvement: Measure the effectiveness of training programs through assessments, feedback, and performance metrics, continually refining and improving the learning experience. 
• Cross-Functional Collaboration: Work closely with product, engineering, and customer success teams to ensure training materials are accurate, relevant, and up-to-date with a continuously evolving product.
• Project Management: Manage multiple instructional design projects simultaneously, ensuring timely delivery and alignment with strategic objectives.
• Travel: Potential for domestic travel, up to 30%, to various locations based on project needs and client requirements.

About You

• Experienced instructional designer with a proven track record of creating effective and engaging learning experiences. Strong strategic thinking, creativity, and problem-solving skills are second nature to you. 
• Minimum 4 years of experience consistently over-performing and demonstrating high execution in a similar role(s), with a proven track record of exceeding targets and delivering exceptional results. 
• Excellent communication and interpersonal skills, enabling you to effectively collaborate with internal teams and external stakeholders. 
• Broad experience with e-learning tools and platforms, as well as knowledge of instructional design models and adult learning principles. 
• User-centric mindset and a passion for delivering training that meets and exceeds learner expectations. 
• Results-oriented and bias towards swift action, you have experience measuring user proficiency and training effectiveness
• You have a Bachelor’s degree in Education, Instructional Design, Learning and Development, or equivalent industry experience

This role is about more than just designing training programs; it’s about leading with innovation, passion, and a deep commitment to educational excellence. If you’re ready to take on this challenge and help shape the future of learning at Higharc, we’d love to hear from you!