Account Manager

Company Overview

Walker-Miller Energy Services is a 25-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.   

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE.

          B - Boldly Go

          E – Embrace Equity

          H - Humble Confidence

          I - Inclusive Stewardship

          V - Value Reputation

          E - Extraordinary Experience

Position Summary

We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.

The Account Manager develops and maintains relationships with utility customers, contractors, developers and/or property managers (program participants) to gain participation in the utility funded energy efficiency program. Pursues relationships with potential participants and identifies business opportunities to upsell energy efficiency rebates to current and new participants. Drives retention and growth among participants by understanding their business needs and helping them succeed. Has detailed knowledge of rebates and services offered and ensures that products and services consistently meet stakeholder needs. Maintains a cadence of communicating with participants to ensure client satisfaction and promote ongoing program goals. Advises internal teams on rebate and process improvements/suggestions based on participant feedback. Works with Contractors to provides quotes. This role combines field work with office time (typically 3 field days to 2 office days per week).  You will be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Embrace and operate within the core values
• Identify eligible participants and conduct initial interview to gauge interest in the program
• Interview with site operating personnel and complete a walk-through assessment
• Gather application information from the customer/contractors to prepare applications
• Provide support to Program Managers, Energy Engineers, and Quality Assurance
• Ensure that successful outreach and program marketing is delivered to achieve program participation goals as well as weekly and annual key performance indicators (KPIs)
• Properly identify risks associated with project completion
• Provide accountability for clear and timely communication of project progress to internal and external stakeholders.
• Assist with developing outreach strategies to generate increased program participation
• Ensure that established daily performance goals are met through various outreach activities and event participation
• Advise internal teams on any relevant program concerns and recommend changes to current procedures based on field interactions and participant feedback
• Assist with communication messaging strategies for overall program to realize customer satisfaction enhancements
• Assist with establishing contactors to generate leads through daily outreach efforts  
• Complete relevant reporting as needed
• Performs related work as required

Education and Experience

• Some college or equivalent experience
• 2-3 years’ experience in customer service, sales, and/or field work.
• Experience in one or more of the following fields (preferred):
  • Building science & design
  • Building envelope
  • Weatherization, or related fields
  • Building maintenance, home inspection
  • HVAC, lighting, controls, / renewable energy
• 1-2 years sales experience in Building Performance or equivalent (preferred)
• Proven successful track record in motivated sales and outreach efforts
• Effective oral, written, and interpersonal skills
• Exemplary communication and presentation skills
• Ability to prioritize activities and meet established goals and deadlines
• Ability to work independently, take initiative, and handle a variety of activities concurrently
• Work well independently or in a team environment
• Bilingual in English and Spanish(preferred)

Required Knowledge, Skills and Abilities

• Attention to detail
• Advanced proficiency in MS Office suite (Excel, Word, PowerPoint), and Salesforce
• Ability to provide creative and flexible solutions to potential customers by identifying relevant risks
• Outstanding analytical and organizational skills with a high degree of intellectual curiosity
• Strong data entry skills in entering information in tracking systems/databases
• Must be able to relate to and communicate effectively with varied socio-economic multiethnic individuals and/or groups
• Reliable transportation

Certification(s) and License(s)

• Valid driver’s license
• BPI BA - Building Science Principles or Multifamily Building Analyst - Preferred
• ASHRAE BEAP – Building Energy Assessment Professional Certification - Preferred

Travel Requirements

• Willingness to travel up to 75% of the time throughout Michigan

Physical Demands and Work Environment

• The employee is frequently required to stand, walk, kneel, crouch, and/or crawl
• Noise level is typically moderate
• May occasionally be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions and risk of electrical shock
• May occasionally be exposed to wet and/or humid conditions; extreme cold; extreme heat; and vibration. In these circumstances, the employee will be required to comply with the prevailing safety training in place according to the individual customer requirements
• Personal protective equipment including a hard hat, safety glasses and proper footwear must be worn when required by the job site

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

Walker-Miller Energy Services is an Equal Opportunity Employer

At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective.

Walker-Miller Energy Services participates in E-Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

E-Verify Notice

E-Verify Notice (Spanish)

Right to Work Notice

Right to Work Notice (Spanish)