Full-Time
Technical Support Engineer
Posted on 9/8/2025
Varonis
1,001-5,000 employees
Data security platform with threat detection
No salary listed
Morrisville, NC, USA
In Person
 IT & Security (2) |
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- Experience with SaaS Platforms
- Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
- Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management.
- Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS).
- Experience in troubleshooting network-related issues in a SaaS environment
- Analytical Thinking
- Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues.
- Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards.
- Ability to think critically and solve complex problems, often under pressure.
- Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues.
- Game Changing Qualities
- Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable.
- Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers.
- Adaptability:Ability to quickly adapt to new technologies, updates, and changes in the platform. Comfort with a fast-paced, dynamic work environment.
- Growth Oriented:A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. You’re never satisfied with “good enough.” You’re constantly learning, growing, and pushing yourself—and your team—further.
- Resilience:Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused.
- Customer-Centric Mindset:You get that customer success is the ultimate goal. You’re committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You don’t just solve their problems—you blow their expectations out of the water.
- Empathy & Patience:Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication.
- Natural Leader:When you speak, people listen—and they follow. You lead through influence and inspire your peers with your expertise and drive. You understand the impact that collaboration brings to a team.
- Time Management and Prioritization: Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs.
- Battle-Tested: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). *But your experience and mindset matter more than paper credentials.*
- Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You’re not here to twiddle your thumbs; you’re here to inspire, challenge, and elevate.
- Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You’ll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You’re the go-to when others throw in the towel.
- Obsess Over Customers: Our customers aren’t just clients—they’re your mission. Ensure their experience isn’t just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we’ve got their back, every step of the way. Our customers don’t just deserve support—they deserve unforgettable experiences.
- Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn’t just participation—it’s disruption with purpose.
- Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You’re here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don’t hesitate to shake things up.
- Game Changing Qualities
- Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable.
- Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers.
- Adaptability:Ability to quickly adapt to new technologies, updates, and changes in the platform. Comfort with a fast-paced, dynamic work environment.
- Growth Oriented:A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. You’re never satisfied with “good enough.” You’re constantly learning, growing, and pushing yourself—and your team—further.
- Resilience:Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused.
- Customer-Centric Mindset:You get that customer success is the ultimate goal. You’re committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You don’t just solve their problems—you blow their expectations out of the water.
- Empathy & Patience:Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication.
- Natural Leader:When you speak, people listen—and they follow. You lead through influence and inspire your peers with your expertise and drive. You understand the impact that collaboration brings to a team.
- Time Management and Prioritization: Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs.
- Battle-Tested: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). *But your experience and mindset matter more than paper credentials.*
Varonis Systems focuses on protecting sensitive information from cyber threats by offering a data security platform that continuously monitors data, detects threats, and automates responses through advanced analytics and automation. The platform helps large enterprises, government agencies, and educational institutions secure data and meet regulatory requirements via subscription-based access, with a heavy emphasis on data monitoring, threat detection, and automated response. The company differentiates itself through a strong recurring revenue model (95% recurring) and high renewal rates (90%), reflecting steady income and high customer satisfaction, alongside a broad customer base. Its goal is to help customers protect data, prevent breaches, and stay compliant while growing its subscription-based business.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
New York City, New York
Founded
2005
Simplify's Take
What believers are saying
- Atlas addresses agentic AI governance gap, capturing enterprise demand post-RSAC 2026.
- iValue partnership April 2026 expands into Indian DPDPA compliance for banking sectors.
- SaaS ARR grows 32% excluding conversions, fully transitioning by end-2026.
What critics are saying
- Anthropic Claude's Computer Use bypasses Varonis UBA within 6-12 months.
- William Blair downgrade March 23 triggers on-premise churn to Zscaler in 3-6 months.
- Geordie AI commoditizes Atlas features, capturing Fortune 500 in 9-15 months.
What makes Varonis unique
- Varonis Data Security Platform automates remediation using patented AI and machine learning.
- Atlas AI platform launched March 2026 integrates data context for full AI lifecycle security.
- DatAlert since 2013 performs UBA to detect abnormal behavior from cyberattacks.
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Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%William Blair downgraded Varonis Systems from Outperform to Market Perform on 23rd March, citing concerns about AI-driven disruption in the infrastructure software sector. The firm noted that infrastructure software companies face significant shifts requiring reassessment of offerings, pricing structures and marketing tactics, with AI's disruptive effects expected to persist. Despite the downgrade, Varonis launched Varonis Atlas on 17th March, an AI security platform providing visibility and control over AI operations. The platform covers the complete AI security lifecycle, from discovery and risk assessment to runtime protection and compliance, integrating with hosted platforms, custom models and agentic frameworks. Varonis provides AI-powered data security and analytics solutions to discover, classify and protect sensitive enterprise data across cloud and on-premises environments.
RSAC 2026: agentic AI dominates the world's largest cybersecurity conference. By AI Bot · March 25, 2026 The RSA Conference 2026, the world's largest cybersecurity event, is underway in San Francisco from March 23 to 26, bringing together over 700 speakers, more than 570 sessions, and upwards of 600 exhibitors. This year, one theme towers above all others: agentic AI and its profound impact on both cyber defense and cyber offense. The rise of agentic AI in security. The conference has made it clear that AI agents are no longer a future concept but a present reality reshaping enterprise security. From autonomous SOC analysts to self-healing infrastructure, vendors across the industry are racing to embed AI agents into every layer of the security stack. Varonis CEO Yaki Faitelson delivered a keynote titled "Robots vs. Robots: Stories from the Frontlines of the Agentic Revolution," sharing real-world examples of how AI is reshaping enterprise security across three critical dimensions: defense automation, threat detection, and data governance. As one industry expert put it at the conference: enterprises now need "agents for every part of your security program, from GRC to IAM to SOC, everywhere." Key announcements. AI-Native security platforms. * Booz Allen Hamilton launched Vellox, a suite of five AI-native cybersecurity tools covering malware analysis, detection engineering, adversary emulation, compliance monitoring, and autonomous remediation * Arctic Wolf announced the Aurora Agentic SOC, combining its Concierge Experience with turnkey agentic AI for automated threat response * Panther announced general availability of its AI SOC Platform, where AI agents have native access to the data lake, detection engine, and organizational knowledge * Splunk showcased its unified Agentic SOC approach, combining detection, investigation, and response into a cohesive workflow powered by natural language interaction Securing AI agents themselves. * 1Password announced Unified Access, a new agent security platform enabling organizations to securely deploy AI agents and automated workflows * Geordie AI was named Most Innovative Startup 2026 in the prestigious Innovation Sandbox contest for its security and governance platform purpose-built for AI agents Autonomous offensive security. * Assail launched Ares, an autonomous red-teaming platform designed to discover, chain, and exploit vulnerabilities across APIs, mobile applications, and web applications Geordie AI wins Innovation Sandbox. The Innovation Sandbox contest, one of the most watched events at RSAC, crowned Geordie AI as its 2026 winner. Founded by CEO Henry Comfort, the company offers a platform that gives enterprises real-time visibility into their "agentic footprint" and helps them monitor agent behavior and mitigate risks at scale. The contest has an impressive track record: over 20 years, its Top 10 finalists have collectively achieved more than 100 acquisitions and received over $50 billion in venture funding. Each 2026 finalist received $5 million in investment support. Beyond AI: other critical themes. Post-Quantum cryptography. With quantum computing timelines accelerating, discussions have shifted from theoretical to practical. Organizations are urged to inventory their cryptographic assets and develop migration strategies to quantum-resistant encryption now rather than wait. Continuous threat exposure management. Security teams are moving away from periodic vulnerability assessments toward continuous visibility into attack paths and exposures, with vendors racing to build unified CTEM platforms. North Korean ai-powered threats. Microsoft revealed at the conference that North Korean state actors are now using AI for identity fabrication and long-term persistence at scale, forging agent identities to infiltrate organizations. What this means. RSAC 2026 marks a turning point: the cybersecurity industry has fully embraced AI agents as both its greatest tool and its greatest challenge. Organizations that fail to secure their agentic operations risk creating new attack surfaces even as they automate their defenses. The race is no longer just about detecting threats but about governing an entirely new class of autonomous digital workers. Discuss your project with NOQTA. NOQTA is here to help with your web development needs. Schedule a call to discuss your project and how NOQTA can assist you. Let's find the best solutions for your needs.
SentinelOne and Varonis Systems shares fell 8.8% and 6.9% respectively following Anthropic's announcement that its Claude AI assistant can now control computers by imitating human keystrokes and mouse movements. This "Computer Use" capability challenges traditional endpoint security models, which historically focused on protecting human-driven activity. Investor concerns were amplified by Databricks' entry into the space with LakeWatch, which consolidates device telemetry into an AI-powered Security Lakehouse. The industry's shift toward "agentic security" frameworks has raised questions about future demand for per-seat licensing revenue in endpoint security. The market reaction reflects uncertainty about how AI agents functioning as primary workstation users, rather than humans, will impact the traditional endpoint protection platform business model and its associated threat surface.
Varonis Systems reported Q4 revenues of $173.4 million, up 9.4% year on year and beating analysts' expectations by 3.1%. The cybersecurity company exceeded billings estimates but its full-year EPS guidance fell significantly short of analyst expectations. The nine cybersecurity stocks tracked collectively beat Q4 revenue consensus estimates by 1.5%, though next quarter's guidance was merely in line. Share prices have struggled, declining an average of 5.4% since earnings announcements. Varonis CEO Yaki Faitelson highlighted strong SaaS performance, with ARR growing 32% excluding conversions. The company plans to complete its transition to a fully SaaS model by end of 2026. Varonis shares fell 8% following the results and currently trade at $24.42.
Varonis launches Atlas to secure AI and the data That powers it. New AI Security Platform gives organizations complete visibility and control over AI systems they build and run. Varonis Systems, Inc, the data and AI security leader, announced the general availability of Varonis Atlas, an end-to-end AI Security Platform that helps organizations see and control AI across the enterprise. AI agents, copilots, and LLMs are now embedded in enterprise workflows. They read, write, and act on data at machine speed. But most organizations don't know which AI systems they have, what they can do, or whether they're compliant with emerging regulations. "AI completely disrupts the enterprise security model. Instead of humans clicking through UIs, agents are accessing data directly - and this places data and AI security front and center," said Yaki Faitelson, CEO and co-founder of Varonis. "If you can't continuously discover, assess, and secure agents and LLMs, you can't use AI at scale. Varonis Atlas gives organizations the fastest path to safe and trustworthy AI." Varonis Atlas: The Fastest Path to Safe and Trustworthy AI Atlas covers the entire AI security lifecycle - from discovery and posture management to runtime protection and compliance - in a single solution. It connects to virtually any AI system that organizations build or run: hosted AI platforms, custom LLMs, agentic frameworks, chatbots, and embedded AI. Through integrations with the Varonis Data Security Platform, Atlas brings data context that standalone AI security tools can't match. Atlas capabilities include: Mar 19, 2026 Prev Next 1 of 42,685 * AI Inventory & Shadow AI: Continuously discover AI assets, projects, and systems - including shadow AI - across your entire environment. * AI Security Posture Management (AI-SPM): Scan your AI agents, chatbots, and models for vulnerabilities and misconfigurations. * AI Pen Testing: Proactively stress test your AI systems for vulnerabilities like prompt injection and jailbreaks. * AI Runtime Guardrails: Enforce real-time policies that prevent sensitive data leakage and block malicious and non-compliant AI usage. * AI Compliance & Governance: Get out-of-the-box audit reporting to validate your compliance with ever-changing AI regulations and frameworks. * AI Third-Party Risk Management: Manage AI use within products and services that you consume through your supply chain and take control of third-party risk. * AI Activity Monitoring: View an audit trail of full end-to-end flows of AI interactions, including LLM calls, data access, tool calls, and guardrails. * AI Detection & Response (AIDR): Detect and monitor all AI usage with a full end-to-end audit trail, generate real-time alerts on suspicious behavior, and integrate with SIEM and SOAR platforms. "Most AI security tools are fragmented and data-blind," said Ron Bennatan, VP of AI and Data Security Strategy at Varonis and co-founder of AllTrue.ai, creator of Guardium (acquired by IBM) and jSonar (acquired by Imperva). "They can inventory your AI systems or monitor prompts, but they can't govern the entire AI lifecycle or control what it does with your critical data. That's the real risk, and is exactly what Atlas solves." Varonis Atlas is available today. Organizations can begin with a f********* with full access to Atlas' AI inventory, posture management, security testing, runtime guardrails, and compliance reporting functionality. [To share your insights with Aithority, please write to [email protected]]