Onboarding Specialist

About the Role

The Onboarding Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs.

You're excited about this opportunity because you will...

Provide Proactive Outreach:

• Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the program
• Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing support

Onboard: 

• Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrolling
• Provide ongoing support during the onboarding period to address any questions or concerns students may have
• Ensure that all necessary onboarding materials and resources are accessible to new students and students re-enrolling
• Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they need

Provide Student Support:

• Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entry
• Offer guidance on academic resources, and other support services available to students

Relationship Build:

• Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding process
• Foster a supportive and encouraging environment to increase student engagement and retention

Data Manage:

• Track and analyze student data to identify trends and at-risk populations
• Maintain accurate records of student interactions and outcomes in the CRM system

We're excited about you because...

• Bachelor’s Degree required 
• You have strong analytical skills, with a data-driven approach to decision-making
• You have excellent interpersonal and communication skills
• You have a solution-oriented mindset with the ability to address challenges and optimize processes
• You are committed to the mission of Campus and passionate about making education accessible
• You have the ability to work independently and as part of a team

Nice to have: Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.

Location: Prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our Buckhead office (Mon & Fri remote; Tues - Thurs in-office)

What you’ll get:

• A compensation package that includes a base salary ($47,000 - $56,000) + equity grant 
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Take what you need PTO + paid holidays
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life