Bilingual Nurse Care Manager

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors. 

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences,  shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered,  and more compassionate healthcare family and Employer of Choice!  Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve. 

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

Our Promise

• Purpose Driven Career
• Competitive Pay
• Best-In-Class Medical/Dental Coverage 
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Paid Bereavement Leave
• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• And much more....

What You’ll Do 

Position Summary

TheNurse Care Managerwill work withSuvidaHealthcare’smultidisciplinary care team to providehigh qualitycare for our high-risk patients.Theywill collaborate with theirmultidisciplinaryneighborhood centercare team to develop organization-wide approaches to problem solving, tracking, and managing complex cases and populations. This nurse will need to plan effectivelyin order tomeet patient needs,identifysocial determinants of health, manage chronic conditions, and promote efficientutilizationof resources. 

The Nurse Care Managerwill implementSuvida’scare pathwaysforpatients withchronic conditions.Theywillalsooverseetransitions of care for patientsto ensure safe transitions from acute to post-acute care, by coordinatingtimelyand cost-effective care.The Nurse Care Manager will overseehighly complexand resource intense patients within their assigned care team. 

They willcollaboratewith all providers, care team, patients,caregivers, payers, community resources, and external providersto promote quality of care.  

Responsibilities

• Oversees chronic care and transitions of care management of high-risk patients within their care teams and neighborhood centers 

• Serves as a resource to the multidisciplinary team for the management of complex patients, including chronic care management assessments and care plans. 

• Performs triage for patients via phone and addresses issues appropriately or forwards message to appropriatepartyfor further interventions. 

• Responsible for ensuring efficient, organized patient transitions from acute and post-acute setting to home or other transitional care facility. 

• Perform comprehensive assessments for both physical, mental, and social risk factors that support individual patient needs whileidentifyingand addressing barriers.  

• Collaborates with medical staff, nursing staff, and ancillary staff toeliminatebarriers to efficient delivery of care in theappropriate setting. 

• Coordinates/facilitatespatient care progression throughout the continuum.  

• Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated patients; monitors the patient’s progress, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective; facilitates the following on a timely basis: completion and reporting diagnostic testing, treatment plan and discharge plan; modification of plan of care, as necessary, to meet the ongoing needs of the patient; communicates relative information to the care team; assignment of appropriate levels of care; completion of all required documentation 

• Coordinates and communicates with providers and all involved care team members in the discharge plan to ensure their participation and readiness. 

• Ensures that all elements critical to the plan of care, including discharge plans, have been communicated to the patient/family and members of the healthcare team and are documented as necessary toassurecontinuity of care. 

• Knowledgeable of the Four Elements of the Coleman Model 

• Coordinates post-discharge needs with providers, such as Durable Medical Equipment, Home Health needs, medications, and other supplies. 

• Proactivelyidentifies/resolvesissues impeding diagnostic, treatment progress, and discharge.  

• Schedulespatientfor follow up with PCP or specialist within 7 days of discharge. 

• Reconcilesdischarge medication andworkswith PCP and clinical pharmacist for review post-discharge. 

• Reviews and evaluatespatientto ensure that the patient meets criteria for home health admission or admission to other transitional care institutions. 

• Tracks and monitors readmissions to acute care facilities andassistswith re-hospitalization reduction initiatives. 

• Works withclinicalteam toestablishcare programs to help prevent readmissions and hospitalizations. 

• Obtains patient medical records from acute care facilities, including orders, referrals, care team documentation, diagnostic testing results, and acute care visit summaries. 

• Utilizes advanced conflict resolution skills as necessary to ensuretimelyresolution of issues.  

• Identifiesat-risk populations using approved screeningtooland follows established reporting procedures. 

• Refers cases and issues to clinical leadership teamand follows up as indicated.  

• Refersappropriate casesfor social work intervention asneeded . 

• Collaborates/communicates with external case managers. Initiates andfacilitatesreferrals for home health care, hospice, medicalequipmentand supplies. 

• Activelyparticipatesin clinical performance improvement activities. 

• Uses data to drive decisions and plan/implement performance improvement strategies related to case management for assigned patients, including fiscal, clinical, and patient satisfaction data. 

• Collects, analyzes, and addresses variances from the plan of care withmultidisciplinarycare team. 

• Documentsassessments, phone calls, and patient interactions in the Electronic Medical Recordin a timely manner. 

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education andskillscompetency. 

• Other duties as assigned that are within the nurse’s scope of practice

What You’ll Bring

Knowledge, Skills, and Abilities

• Bilingual/Bicultural (English and Spanish)strongly preferred

• Minimum 2 years of experience as a Registered Nurse

• Minimum 2 years of experience inutilizationmanagement, case management, chronic care management, discharge planning, transitions of care management, cost/quality management program, and/orotherrelated field

• Available to work during assigned clinic business hours.

• Current working knowledge of chronic care management, discharge planning,utilizationmanagement, case management, performanceimprovementand/or managed care reimbursement 

• Competency in chronic care management, pre-acute, and post-acute venues of care, and post-acute community resources

• Excellent interpersonal communication, leadership, collaboration, and negotiation skills 

• Effective oral and written communication skills

• Strong technical skills including data analysis and management, competency in Microsoft Office suite, and Electronic Medical Records

• Strong organizational and time management skills, asevidencedby capacity to prioritize multiple tasks and role components.

• Ability to work independently and exercise sound judgment in interactions with providers, payors, patients, and their families.

• Experience with Medicare Advantage, Value-based care, and/or Managed Care desirable

• Ability to work in the center full time

Education, Experience, Licensure, or Certification Requirements

• Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred.

• ActiveTexas,Arizonaor Multi-State Compact Registered Nurse License

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.