Operations Support

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining the JD Vanguard (JDV) Graduate Program, our frontline leadership pathway for the next generation of supply chain talent. Over the course of a year, you’ll take on real projects, build technical and people-leadership skills, and learn how JD Logistics operates at a global level, with the opportunity to extend and continue your journey.

Job Summary

The Operation Support Specialist at JD.com plays a vital role in ensuring the smooth and efficient execution of our e-commerce and logistics operations. This position acts as a critical link, providing essential support to various operational teams, resolving issues, and contributing to the optimization of processes.

Responsibilities

* Monitor and track operational metrics, identifying potential issues or deviations and escalating as necessary.
* Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.
* Document and maintain operational procedures, guidelines, and troubleshooting guides.
* Collaborate with various departments (e.g., logistics, customer service, IT) to resolve operational bottlenecks and improve workflows.
* Assist in data collection, analysis, and report generation to support operational decision-making.
* Participate in the testing and implementation of new operational tools, systems, and processes.
* Identify opportunities for process improvement and contribute to the development of solutions.
* Perform ad-hoc administrative tasks and support special projects as required by operational leadership.

Qualifications

* Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
* 1-3 years of experience in an operations support, administrative, or coordination role, preferably within an e-commerce or logistics environment.
* Strong analytical and problem-solving skills with an attention to detail.
* Excellent communication (written and verbal) and interpersonal skills.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* Familiarity with operational software or systems (e.g., WMS, CRM) is a plus.
* Fluency in Mandarin and English is highly desirable due to the global nature of JD.com's operations.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.

Ready To Apply?

Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com