Manager – Sis
Confirmed live in the last 24 hours

1,001-5,000 employees

Data-driven educational platform enhancing learner success
Company Overview
Blackboard, as part of the Anthology ecosystem, is a leading company in the education technology sector, providing dynamic, data-driven experiences to enhance student and educator engagement and success. The recent merger with Anthology has further strengthened its competitive advantage, enabling the delivery of personalized, data-fueled insights to the global education community. The company's commitment to fostering a culture of continuous learning and its industry leadership in creating technology-driven education solutions make it an attractive workplace for those seeking to make a significant impact in the education sector.

Company Stage


Total Funding





Boca Raton, Florida

Growth & Insights

6 month growth


1 year growth


2 year growth

Remote • United States
Experience Level
Desired Skills
Customer Success & Support
  • Providing overall leadership to support the implementation ofAnthology Studentprojects while being accountable for their team's operational excellence and customer satisfaction
  • Proactively managingproject risks by anticipating issues and providingimmediate resolution or escalation as required
  • Ensuring quality standards are adhered to and documented processes are followed in day-to-day activities; conducting periodic reviews of the quality processes and implementing corrective actions as appropriate
  • Developing,maintaining,evangelizing,andtrainingproject teams on implementation methodology, documentation, deliverables,and artifacts relating to projects and products
  • Recruiting,hiring, andguidingtraining of service delivery resourcesalong withcoachingand developingteammembersto enable career growth and additional responsibility
  • Workingclosely with functional and technical teams (Cloud Services,Solutions Consulting, Development,Product, Data Services,and Integrations) to ensure that customer needs are being prioritized and addressed
  • Interfacing with customer project stakeholders, including C-level management and directors, to elicit business and functional requirementsand champion change
  • Functioning as a subject matter expert forsolutioning,application design, feature optimization, availability, scalability, user experience, visualization, and data integrity
  • This role requires up to 50% travel and participation in after-hours meetings,as needed
  • Bachelor's degree, preferablyinInformation Technology,Business Administration,EducationalTechnology,or related field
  • At least 5years of experience in Professional Servicesconsultingormanagementimplementinga solutionand/or managing Student Information Systems
  • Proven ability to manage processes and drive continuous process improvement
  • Excellent project managementand change management skills, demonstrated ability to manage projectsand collaborateacross teams where influencing skills are required
  • Ability to work closely with other leaders to identify and develop plans to address businessopportunities and challenges, across functional boundaries and global regions
  • Aptitudeto quickly learn new technologiestoexplain allAnthology'sproducts and services
  • Well-versedatrespondingto high-impact customer escalations in a way that drives customer loyalty, including the ability to listen and speak clearly to customers
  • Ability to remain poised and professional under stressful conditions; maintains calm, patient demeanor while driving to meet deadlines
  • Professional, leader, motivator, results- and quality-oriented, proactive, and responsive
  • At least 5 years of Higher Education experience
  • MS SQLand MS Project experience
  • Successful history of managing a team of professional consultants focused on excellent customer satisfaction
  • Demonstrated skill in critical thinking and problem-solving
  • Capable of buildingan 'action orientation' and 'sense of urgency' in service delivery and everyday activities
  • Self-starter,assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
  • Excellent communication/interpersonal skillswith ability to build and maintain strongcustomer, peer, and employee relationships whilemanagingmultiple assignments