Description

Manager,SIS(Anthology Student:Student Information System)

Remote – US

The Opportunity:

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visitwww.anthology.com.

The Manager, SISwill be responsibleforthe successfuldelivery ofimplementationprojects forAnthology Student:Student Information System.They willoverseethe day-to-daymanagement of implementation projects andan expert team ofdelivery resources.Therolewill be expected to be a subject matter expert in Anthology’s SIS Solution and possess a proven track record of successfully delivering complex, full lifecycle ERP implementations.This rolewill have overall responsibility for the quality of the service thatthe projectteam delivers.This person must be customer service focused with the ability to engage with business users and decision makers at all levels. They need to lead and work well in teams, guide others in service delivery, and identify and resolve service delivery issues.

Primary responsibilities will include:

• Providing overall leadership to support the implementation ofAnthology Studentprojects while being accountable for their team’s operational excellence and customer satisfaction
• Proactively managingproject risks by anticipating issues and providingimmediate resolution or escalation as required
• Ensuring quality standards are adhered to and documented processes are followed in day-to-day activities; conducting periodic reviews of the quality processes and implementing corrective actions as appropriate
• Developing,maintaining,evangelizing,andtrainingproject teams on implementation methodology, documentation, deliverables,and artifacts relating to projects and products
• Recruiting,hiring, andguidingtraining of service delivery resourcesalong withcoachingand developingteammembersto enable career growth and additional responsibility
• Workingclosely with functional and technical teams (Cloud Services,Solutions Consulting, Development,Product, Data Services,and Integrations) to ensure that customer needs are being prioritized and addressed
• Interfacing with customer project stakeholders, including C-level management and directors, to elicit business and functional requirementsand champion change
• Functioning as a subject matter expert forsolutioning,application design, feature optimization, availability, scalability, user experience, visualization, and data integrity
• This role requires up to 50% travel and participation in after-hours meetings,as needed

The Candidate:

Required skills/qualifications:

• Bachelor’s degree, preferablyinInformation Technology,Business Administration,EducationalTechnology,or related field
• At least 5years of experience in Professional Servicesconsultingormanagementimplementinga solutionand/or managing Student Information Systems
• Proven ability to manage processes and drive continuous process improvement
• Excellent project managementand change management skills, demonstrated ability to manage projectsand collaborateacross teams where influencing skills are required
• Ability to work closely with other leaders to identify and develop plans to address businessopportunities and challenges, across functional boundaries and global regions
• Aptitudeto quickly learn new technologiestoexplain allAnthology’sproducts and services
• Well-versedatrespondingto high-impact customer escalations in a way that drives customer loyalty, including the ability to listen and speak clearly to customers
• Ability to remain poised and professional under stressful conditions; maintains calm, patient demeanor while driving to meet deadlines
• Professional, leader, motivator, results- and quality-oriented, proactive, and responsive

• Successful history of managing a team of professional consultants focused on excellent customer satisfaction
• Demonstrated skill in critical thinking and problem-solving
• Capable of buildingan ‘action orientation’ and ‘sense of urgency’ in service delivery and everyday activities
• Self-starter,assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
• Excellent communication/interpersonal skillswith ability to build and maintain strongcustomer, peer, and employee relationships whilemanagingmultiple assignments

Preferred skills/qualifications:

• At least 5 years of Higher Education experience
• MS SQLand MS Project experience

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

Anthologyis an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

This position is not available for candidates residing in the following locations: CO, CA, WA, NY

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