Manager 3

This role is responsible for supporting the Boston area. Candidates must reside in or be within reasonable commuting distance of Boston, MA.

The Regional Training Manager (RTM) position supports retail field training implementation specifically for Family Dollar.  This position is responsible and accountable for: Field Talent Development, Instructor led training, District Manager Training and Train-The-Trainer sessions; selection, assessment, oversight, certification and ongoing management of the Model Store Training Program. Store Training Program; accountable for all District Manager and Store Manager training which includes ensuring quality and full completion of training and certification prior to assignment to the new role; professional classroom and in-store experiential facilitation of major field training initiatives; ability to establish and maintain effective regional business partnerships; consulting as a subject matter expert (SME) in the instructional design, and development of training content for the field; and strategically planning and aligning training deployment and work in key markets in support of our People Plan and learning governance strategy.   This position reports directly to the Zone Training Director role.

Principle Duties & Responsibilities 

• Regional Training Managers (RTM) have comprehensive knowledge of store operations processes, practices, and standards. They are the field’s “store experts” as well as deliver best-in-class learning through large and small group classroom facilitation and experiential learning in the field.  RTMs act as the training business partner to Regional Directors and District Managers and provide regular business updates and training solutions that support company strategic plans and a high performing training organization.  RTMs interact with all levels of the business from the field to the Store Support Center (SSC), including interaction with senior leaders during major training initiatives. This individual models Family Dollar values every day and demonstrates a high degree of professionalism in action that supports making Family Dollar a great place to work.  
• Emotional intelligence, adaptability, and ability to lead change are critical to this role in a rapidly growing organization where the RTM leads critical new business initiatives. Must be willing to travel up to 12 days per month which may include, air travel, driving company vehicle for up to 5 hours to locations: shuttles, trains, and rental cars.    

  
Primary Responsibilities for the Role

• Oversee Model Store Trainers (MST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the MST Program.
• Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment.
• Oversee and manage the DM Training Program, creating DM training plans, providing high levels on ongoing interaction and support during training, producing highly proficient District Managers at time of assignment.

 Additional Responsibilities for the Role:

• Strategically consult, plan and coordinate with DMs to support Zone People Visits in key markets/major initiatives.
• Provide performance consultation to regional business partners regarding MSTs, SMTs and DMITs.
• Consult with regional business partners to ensure MST selections meet all requirements for the role.
• Facilitate MST Certification Sessions once per quarter as scheduled.
• Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions.
• Able to leverage adult learning principles and methodologies to support delivery of SSC content development that the RTM facilitates in the field.
• Provide SME for DM Trainer Program development and implementation.
• Conduct Train-The-Trainer sessions with DM Trainers, so they can effectively provide technical training for the overall DM audience in their respective regions.
• Responsible for facilitation of SSC/Zone-based DM Training Program.
• Conduct ongoing quarterly MST Council sessions to maintain high levels of engagement and to ensure SM Training Program execution.
• Conduct in-person field visits with MSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support.
• Responsible to facilitate large groups of 80 -120 people for major company events.  
• Be a Training Champion to sustain training, embed learning behaviors into daily Ops and business partner routines.
• Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation. 
• Consult as a SME, with the SSC Development Design Team, on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill and application gaps.
• Facilitation Requirements - Long periods of time speaking, standing/navigating classroom and store environments; inclement weather travel, etc. 

 
Qualifications 
Required Experience - 3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager.  Must be able to work in a fast-paced, ever changing and results-based environment.   

Preferred Experience
Certification in coaching and/or Training APTD Certification. Retail training experience, and/or multi-unit experience is strongly preferred. 

Education
High School Diploma with 3 to 5 years training experience, Undergraduate degree/Graduate degree preferred. 

Technical Skills/Qualifications
Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint).  Must have excellent interpersonal, verbal, and written skills. 

Full timeBoston, MassachusettsTalent DevelopmentFamily Dollar