Full-Time
Senior Customer Success Manager
Posted on 3/20/2024
Real-time location data platform
Senior
Remote in USA
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.9 million registered developers have chosen Mapbox because of the platform’s flexibility, security, and privacy compliance. Organizations use Mapbox applications, data, SDKs, and APIs to create customized and immersive experiences that delight their customers.
Mapbox has a long tail of smaller customers who are a critical part of our platform and community. As we seek to expand the services we provide to our customers, we are staffing up a Customer Success Organization focused on managing the “tech touch” for our smaller (but still mighty!) customers. This team is tasked with driving a 1:many engagement model across this user base that will leverage analytics and technology tools to manage customer engagement with this important cohort. Ultimately, we want to ensure that our customers are successfully using our services and to do so at scale will require an approach that leverages automation across our millions of accounts. We are seeking experienced Customer Success Managers that have worked in fast-paced, high growth technology startups helping to curate an excellent customer experience that results in meaningful service adoption and revenue growth.
If you are prepared to contribute your analytical finesse, tool mastery, and strategic leadership to our dynamic team, we invite you to embark on a professional journey that shapes the future of Customer Success with us.
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
Our annual base compensation for this role ranges from $77,775 - $120,000 for most US locations and 5% to 10% higher for US locations with a higher cost of labor. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information.
Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
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Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2011