Job Title: Senior Channel Operations Manager 

Location: New York, San Francisco, or Atlanta

WHY YOU’LL LOVE SALESLOFT:

Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are, that have empowered our staggering growth, and could be instrumental to your career development

Headquartered in Atlanta, Georgia, with offices in San Francisco, New York, London and Guadalajara, SalesLoft has over 450 employees and is growing rapidly.  As a testament to our Organizational Health, SalesLoft has been named twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ featured by The New York Times as a start-up on a path to a $1B valuation, and has been recognized as a ‘#1 Best Place to Work in Atlanta’ three separate years.  SalesLoft is ranked #1 in the emerging category of Sales Engagement software and is on a mission to equip companies to maximize revenue by creating a fantastic buying experience. 

We’re redefining an age old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling.  We’re fast-paced, innovative, and collaborative.  We pursue excellence in everything and have a lot of fun along the way.  Come join us!

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.  

At SalesLoft, our Senior Channel Operations Manager is pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Alliances team focused on driving the success of our Partner ecosystem and expanding the footprint of partners globally. 

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to build and evolve a category of emerging partners to the fastest growing Sales Engagement company in the world. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a confident, self-starter who is skilled at taking initiative, collaborating across organizations, and building strong and productive relationships with peers, colleagues, partners, and customers. You will specifically play a pivotal role in designing and building systems and processes that support the onboarding and development of our partner ecosystem capabilities. 

A Senior Channel Operations Manager will be responsible for:

• Architecting a roadmap and developing plans to continuously enhance Salesloft/s partner tech stack 
• Designing partner support processes that enable partners to effectively develop and configure integrations with the Salesloft platform and associated APIs
• Creating a partner satisfaction program to track the performance of projects involving Salesloft partners
• Devising methods to scale the onboarding of new partners and accelerate their ramp to productivity
• Leading cross-functional collaboration between Services, Success and Sales teams to drive successful project outcomes and ensure ongoing customer adoption on partner supported projects
• Curating and/or creating best practice guides and tools to help our partners succeed
• Engineering projects, identifying new products and researching solutions for existing systems needed to support our evolving Alliance business model
• Developing and executing plans to improve the user experience of our partners through enhancements to our partner business systems (partner portal, marketplace, Slack, …)
• Leading internal partner systems projects that involve the Salesloft Business Operations team
• Researching and evaluating partner technologies as a driver to solve complex business problems

You should possess a unique combination of technical chops and business acumen to achieve these responsibilities. 

To thrive in this role, you will stay proactively updated on our evolving partner needs, the SalesLoft platform and APIs, industry trends, and ecosystem landscape. You will also be great at developing strategies to solve problems, curating and/or creating content and tools that help us effectively scale our business through partners.

If you’re looking for an opportunity to learn more, do more, and become more than previously possible… If you’re passionate about innovation, growth and serving partners and thrive in a fast-paced environment, then the Senior Channel Operations Manager role is the career path for you!

THE TEAM:

Our SalesLoft’s Alliance Team is comprised of passionate partner-focused professionals who are all aligned on our company vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

THE SKILL SET:

• 15+ years experience creating, building, and managing partner relationships or related experience
• 10+ years working in professional services, consulting, customer/partner success, business development, or channel operations role
• Experience with both Salesloft and Salesforce is strongly preferred
• Experience providing technical and configuration assistance 
• Experience with API documentation and providing configuration assistance 
• Proven innovative thinker who is able to blend technology and business strategy  
• Experience building and maintaining strong relationships with a diverse set of internal and partner stakeholders including alliance, sales marketing, operations, finance, & legal
• Ability to negotiate skillfully in tough situations; have a “win win” philosophy
• Highly motivated and comfortable acting in a independent capacity
• Bachelor’s Degree in Business, Technology, or related area
• Preferred Project Management experience

WITHIN ONE MONTH, YOU’LL:

• Attend SalesLoft’s New Hire Orientation, where you will learn our SalesLoft story and understand what makes our “Lofters” unique 
• Begin 1:1’s with your manager, understand your 30-60-90 plan, meet & shadow current members of the SalesLoft team, and delve into your role 
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Get SalesLoft Certified (if not already)
• Start shadowing calls with key partners and learn the basics of what SalesLoft Partner Success looks like

WITHIN THREE MONTHS, YOU’LL:

• Develop a plan for improving the Salesloft partner tech stack
• Continue to master the SalesLoft Product and demonstrate a deep understanding of the industry
• Have a deep understanding of our internal landscape and able to collaborate cross-functionally to provide a great experience for our partners
• Demonstrate your ability to educate partners on Sales engagement and SalesLoft best practices
• Demonstrate your ability to advise customers on integrations workflows
• Assist partners with onboarding new consultants and educating them on our Certification process
• Begin owning the day to day management of partner customer projects
• Design and launch CSAT program to track partner performance on customer projects

WITHIN SIX MONTHS, YOU’LL:

• Have a well-established routine for managing partner relationships and driving customer success through your portfolio of partners
• Continue mastery of our industry, category, and our product
• Bring your learnings back to our team to continue evolve our partner operations for the successful growth of the ecosystem
• Master your Partner Success Motion with the goal of growing our partner ecosystem of sales engagement & SalesLoft experts out in the market
• Be consistently hitting and achieving goals of growing the ecosystem and driving customer success through partners

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

SalesLoft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.