Full-Time
Technical Account Manager
Dedrone
Axon
5,001-10,000 employees
Public safety hardware and SaaS solutions
Compensation Overview
$81.6k - $130.6k/yr
New York, NY, USA
In Person
Bachelor's
 Sales & Account Management |
|---|
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- Bachelor’s degree in business administration, computer science, engineering, or a related field, or equivalent experience.
- 4+ years of experience in technical account management, field engineering, professional services, or a similar customer-facing role.
- Demonstrated experience supporting and deploying complex systems, including hybrid hardware/software environments and real-world implementations.
- Strong understanding of networking fundamentals (routing, switching, DHCP, SNMP, PoE), system integrations, and troubleshooting distributed environments.
- Familiarity with Linux or command-line interfaces and managing edge or embedded systems is preferred.
- Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor.
- Experience working across engineering, product, sales, and support teams to deliver successful outcomes.
- Strong skills in root cause analysis and troubleshooting across hardware, software, and integrated systems.
- Experience coordinating deployments, managing timelines, and aligning multiple stakeholders in complex environments.
- Experience using tools such as Power BI, SQL, or similar platforms to support reporting and operational insights is a plus.
- Willingness to work onsite in dynamic environments and be available outside normal business hours for critical issues.
- Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
- Experience working with or supporting law enforcement, public safety agencies, or security operations is preferred.
- Familiarity with drone/UAS systems, airspace management, or sensor-based technologies is a plus.
- Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus; FAA Part 107 certification is required.
- Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex issues across hardware, software, and integrated systems.
- Own System Operations: Serve as the primary onsite owner of Dedrone system performance, ensuring uptime, reliability, and operational success in live environments.
- Drive Deployments & Updates: Coordinate, schedule, and execute hardware and software deployments, including system upgrades, firmware updates, and release rollouts.
- Manage Hardware Lifecycle: Oversee hardware logistics including shipping/receiving, staging, redeployment, and RMA coordination; support system readiness and inventory tracking.
- Perform Testing & Validation: Conduct User Acceptance Testing (UAT) for hardware, firmware, and software releases to ensure successful deployment and performance.
- Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize operational impact.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, capturing feature requests, workflow requirements, and product gaps.
- Support Program Development: Guide agencies in developing operational workflows, SOPs, and best practices for integrating Dedrone systems into public safety operations.
- Collaborate Across Teams: Work closely with cross-functional teams including engineering, product management, sales, and third-party vendors to ensure seamless delivery and support.
- Project Management & Coordination: Schedule and manage system updates, upgrades, and ongoing maintenance activities while aligning stakeholders across organizations.
- Training and Education: Provide role-based training to technical users, operators, and leadership; develop training materials and documentation to support adoption.
- Provide Onsite Support: Work onsite with customers to resolve issues, support deployments, and ensure ongoing success of Dedrone systems.
- Power BI, SQL or similar platforms for data management and reporting
- Experience with coordinating complex deployments in highly regulated environments
- FAA Part 107 certification (already listed as required)
- Drone/UAS systems exposure
- Public safety or law enforcement collaboration experience
- Microsoft, Cisco, ITIL certifications are a plus
Axon is a global public safety technology leader that provides hardware and software tools for law enforcement and security professionals. Its product lineup includes smart weapons (TASER devices), body-worn cameras, and in-car video systems, complemented by cloud-based software for evidence management and real-time situational awareness. The hardware devices collect data such as video, audio, and sensor information, which is stored and organized in Axon’s SaaS platform. Agencies access and analyze this data through subscriptions, creating recurring revenue alongside hardware sales. Axon differentiates itself through an integrated ecosystem that combines rugged hardware with scalable cloud software and analytics, ongoing training, and support. Its primary goal is to improve safety, accountability, and operational efficiency for public safety organizations while driving sustainable growth.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Scottsdale, Arizona
Founded
1993
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $904 million, up 35%, with guidance raised to 32%-34%.
- Software and services revenue hit $398 million, while ARR rose 39% to $1.6 billion.
- Dallas added $10.3 million in June 2026 for Dedrone counter-drone systems before the World Cup.
What critics are saying
- Axon faces privacy backlash from ALPR surveillance, with Brevard demanding public input July 2026.
- Scottsdale lawsuits over Axon's $1.3 billion headquarters threaten delays, costs, and political capital.
- Margins stay vulnerable as Q3 2026 faces higher memory and component costs without tariff refunds.
What makes Axon unique
- Axon bundles TASERs, bodycams, evidence software, and AI into one platform.
- Axon Outpost and Lightpost challenge Flock with fixed ALPR and Fusus integration.
- Dedrone expanded Axon into counter-drone security, crossing $100 million quarterly revenue in August 2026.
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Annual Bonuses
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Growth & Insights and Company News
6 month growth
↑ 20%1 year growth
↑ 20%2 year growth
↑ 20%Axon Enterprise shares rebounded 9.3% on Friday following a 14.3% drop the previous day, with investors reassessing the company's second-quarter 2026 results. The initial sell-off came despite strong performance — revenue rose 35% year-over-year to $904 million, marking the tenth consecutive quarter of growth above 30%. The market's concern centred on compressed gross margins in the software and services segment, driven by rising memory costs and a higher mix of counter-drone hardware sales. Axon's Dedrone division surpassed $100 million in quarterly revenue, contributing to a 123% jump in Platform Solutions revenue. Management raised full-year revenue growth guidance to 32%–34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%. The company expects near-term margin pressure from component costs and hardware scaling, with software revenue anticipated to follow hardware deployments. The third-quarter results will prove whether this margin squeeze represents temporary growing pains or a more persistent challenge.
Axon Enterprise and Chewy represent contrasting investment opportunities: rapid innovation versus predictable recurring revenue. Axon provides Taser devices, body cameras, and cloud-based software for law enforcement, expanding into fire, EMS, and commercial security markets. In FY 2025, Axon's revenue reached nearly $2.8 billion, up roughly a third year-over-year. Net income was nearly $125 million, down from $377 million in 2024, yielding a 5% net margin. The debt-to-equity ratio stands at roughly 0.6x. Chewy dominates digital pet supply through its Autoship subscription programme. FY 2025 revenue hit $12.6 billion, up 6% year-over-year. Net income reached $222.8 million, producing a 2% net margin. Chewy recently acquired Modern Animal and opened Chewy Vet Care clinics to deepen customer relationships.
Wall Street closed lower on Thursday as investors awaited a permanent settlement of Middle East geopolitical conflicts and digested soft earnings from major companies. The Dow Jones Industrial Average fell 0.9%, or 464 points, to close at 53,885.10, ending a five-day winning streak. The tech-heavy Nasdaq Composite slipped 0.1% to finish at 26,363.44, whilst the S&P 500 declined 0.2% to 7,709.96. Geopolitical tensions heightened after an Iranian parliamentary committee reviewed a bill to bar US and Israeli ships from passing through the Strait of Hormuz. This development pushed crude oil prices higher, with West Texas Intermediate futures settling up 2.8% at $77.29 per barrel. Disappointing earnings weighed on sentiment. Axon Enterprise reported quarterly adjusted earnings of $1.88 per share, missing estimates, whilst Honeywell Aerospace's adjusted earnings of $1.87 per share fell short of the $2.07 consensus estimate.
Axon Enterprise reported second-quarter revenue of $904 million, up 35% year-over-year, marking its tenth consecutive quarter of revenue growth above 30%. The company raised its full-year revenue growth outlook to 32%–34%, from a previous 30%–32%, while maintaining its adjusted EBITDA margin target of approximately 25.5%. Software and services revenue increased 36% to $398 million, with annual recurring revenue growing 39% to $1.6 billion. Net revenue retention reached 126%. Newer offerings including AI Era Plan, Records, Fusus and Axon 911 collectively grew roughly 70%, whilst the AI Era Plan alone grew nearly 700%. Axon's Dedrone business surpassed $100 million in quarterly revenue, contributing to a 123% increase in platform solutions revenue. The company noted potential opportunities in a $1.5 billion DHS counter-drone programme, though it hasn't estimated its likely share.
Axon reported Q2 2026 revenue of $904 million, up 35% year over year, marking its tenth consecutive quarter of growth exceeding 30%. The public safety technology company's annual recurring revenue grew 39% to $1.6 billion, with net revenue retention reaching 126%. Software and Services revenue increased 36% to $398 million, whilst Connected Devices revenue rose 35% to $507 million. Platform Solutions revenue surged 123% to $150 million, with Dedrone revenue surpassing $100 million. Future contracted bookings grew 41% year over year to $15.1 billion. Notable wins included two nine-figure agreements with major US cities and the largest individual TASER order in company history. Axon reported net income of $29 million and adjusted EBITDA of $242 million. The company raised its full-year revenue growth outlook to 32-34% whilst maintaining its adjusted EBITDA margin outlook at 25.5%.