Accommodations Clerk

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

$26.889 - $29.130

Schedule

Monday - Friday

Shift 

8 hours

This is a full-time contract expected to end after 12 months

As a member of the Finance team, the Accomodations Clerk will be responsible for a variety of financial and clerical functions, depending on hours worked.  Specific duties include: collecting signatures for preferred accommodations, processing infant health cards, chronic billings and preparing and following up on insurance claims and rejections.

The Finance department is a team environment and the preferred accommodations representatives are expected to assist with other financial tasks within the billing environment.

• Meet admitted patients, family or designates in ED and in patient rooms, to discuss preferred accommodation:
• Review preferred accommodation and document any interest.
• Collect accurate financial information, such secondary insurance coverage/non-OHIP documents when required.
• Document any secondary insurance information as required, including in the electronic health record.
• Liaison with team to support appropriate bed placement.
• Send completed signed preferred accommodation forms to finance.
• Communicate pertinent information to members of the team.
• Run report to determine patients that require discussion about preferred accommodation.
• Liaison with other hospital departments as required.
• Escalate insurance billing issues to finance for follow up and resolution documentation in Cerner.
• Track and report accommodation activity, address billing discrepancies with finance.
• Share information regarding preferred accommodations with units, CNs, to optimize revenue
• Re-arrangement of beds for appropriate gender with available beds
• Determine patients’ eligibility for transfers.
• Interview patients for legitimate coverage before moving to the requested bed.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

• Post secondary degree/diploma
• 3 years experience in accounts receivable/accounting
• Excellent computer skills, including working knowledge of Excel
• Experience with hospital billing and accounts receivable computer modules is required with preference given to Meditech, Oracle Health
• The ability to work independently
• Requires attention to detail
• Excellent customer service and conflict resolution skills
• Strong interpersonal and communication skills (must be comfortable interacting with patients)
• Demonstrated ability to attend work on a regular basis is required

Posted hours do not constitute a guarantee that shifts will not be subject to change.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Melissa Duguid, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.

Union

SEIU Clerical – Full Time