Senior/Staff Technical Publications Manager

Senior/Staff Technical Publications Manager

Role Summary: 
We are seeking a seasoned Senior/Staff Technical Publications Manager to lead and evolve our technical documentation strategy. In this critical role, you will own the end-to-end documentation lifecycle—from initial content architecture through publication and ongoing maintenance. The ideal candidate is a proven leader who excels at guiding a team of technical writers, collaborating with cross-functional stakeholders, and applying editorial and technical rigor to ensure that Jazzx.ai’s documentation sets the standard in clarity, usability, and developer satisfaction.

Key Responsibilities:

Leadership & Strategy:

• Define and execute a long-term vision for Jazzx.ai’s technical documentation, ensuring consistency, accuracy, and discoverability across all product lines.
• Champion documentation best practices and establish team workflows and standards to drive efficiency and quality.

Content Architecture & Management:

• Develop and maintain the information architecture for a broad range of content, including API references, SDK guides, onboarding materials, tutorials, FAQs, and release notes.
• Ensure documentation reflects the latest product capabilities, updated continuously and accurately in step with agile development cycles.
• Oversee the integration of documentation assets into a scalable content management system (CMS) that supports versioning, localization, and continuous delivery.

Cross-Functional Collaboration:

• Partner closely with engineering, product management, UX design, developer relations, and customer support teams to gather insights on user needs, emerging technologies, and product roadmaps.
• Advocate for the end-user perspective and ensure that content aligns with user personas—ranging from business users, systems administrators, systems integrators (implementation engineers), and other relevant audiences.
• Participate in product planning meetings, sprint reviews, and design discussions to anticipate documentation needs early in the development process.

Editorial Excellence & Quality Assurance:

• Establish style guides, editorial standards, and voice and tone guidelines that reflect the Jazzx.ai brand and maintain a consistently high level of accuracy and clarity.
• Oversee peer reviews and editorial cycles to ensure that all published materials are error-free, well-organized, and meet usability standards.
• Continuously improve the quality and relevance of documentation based on stakeholder feedback, usability tests, and analytics.

Innovation & Continuous Improvement:

• Stay current with industry trends, documentation tools, and emerging technologies that can enhance the user experience and streamline internal processes.
• Introduce and refine documentation workflows that leverage automation, AI-driven content generation, and analytics to predict content gaps and measure content effectiveness.
• Actively seek user feedback (e.g., from forums, surveys, and partner discussions) to identify areas of improvement and drive iterative enhancements to the content library.

Qualifications & Experience:

Education & Background:

• Bachelor’s degree in Technical Communication, Computer Science, English, Journalism, or a related field. An advanced degree or specialized training in AI, ML, or related domains is a plus.

Technical Expertise:

• 5+ years of technical writing or technical content management experience, ideally within the software industry.
• Prior experience in a senior or lead role managing documentation teams and complex content portfolios.
• Solid understanding of software development processes, APIs, SDKs, and developer tooling. Experience with AI/ML technologies is highly desirable.

Tools & Systems:

• Proficiency with industry-standard documentation tools, content management systems (e.g., MadCap Flare, DITA-based CCMS, Confluence), and version control systems (e.g., Git).
• Familiarity with markup languages (Markdown, reStructuredText), doc-as-code workflows, and automated testing/deployment pipelines for documentation.

Soft Skills:

• Exceptional written and verbal communication skills, with the ability to break down complex concepts into accessible, structured, and developer-friendly content.
• Strong leadership qualities: ability to mentor team members, resolve conflicts, and champion change management.
• Excellent project management skills, including the ability to prioritize multiple initiatives, meet deadlines, and adapt to evolving business needs.