Special Loans Lead

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary:  The Team Lead for the Special Loans team is responsible for updating field data in the servicing system for loan modifications, ARM loans, SCRA adjustments, and assumptions. The Team Lead responds to inquiries from internal employees or investors regarding system changes or adjustments, and is responsible for the daily engagement of Special Loans personnel by ensuring that policy and procedures for the department are strictly adhered to, federal and private investor guidelines are followed and that business objectives are achieved by performing the following duties. 

Essential Duties and Responsibilities: include the following.  Other duties may be assigned.

• Audits monthly DMDC report for loans protected under the SCRA by reviewing the loan history from the active duty date and processes system changes.
• Processes assumptions by coordinating the receipt of assumption credit package with Mortgage Specialist, preparing package for approval by senior management/PMI/Investor and processing system changes as required.
• Monitors HAMP modifications for PRA, borrower incentives and recast eligibility, and makes system changes as needed.
• Populates ARM indices into the servicing system, runs scheduled ARM changes, generates notices, and ensures payment changes are correctly updated.
• Audits loan information in the system against what is on the loan documents using ARM Riders and Notes.
• Performs ARM loan audits to ensure timely completion. Resolves exceptions and processes system corrections within the ARM Loan Workstation.
• Handles escalated loan level issues, and provides departmental research assistance for complex issues as required to support client inquiries and various departments.
• Works with management to insure that internal and external audits are completed timely and accurately.
• Works with Management to document, communicate, and implement changes in policy and procedures.
• Identify areas for improvement and efficiency.
• Carries out Team Lead responsibilities in accordance with the organization’s policies and applicable laws. 
• Responsibilities include training employees; planning, assigning, and directing work; research request support, functional quality control, resolving problems.
• This is not a work from home opportunity.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail.

• Ability to multi-task and consistently meet multiple deadlines. 
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to use good judgment.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.

Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience: High school diploma or general education degree (GED) required.  Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university preferred. Four to ten years' related experience and/or training required. Two (2) years BKFS MSP or Sagent experience and/or training in any of the following functional areas of mortgage servicing: Escrow Analysis, ARM’s, HELOC’s, DMDC SCRA Support, or general servicing system maintenance supporting similar functions is preferred. 

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred.

Certificates and Licenses:  N/A

Supervisory Responsibilities:  Directly leads 5-8 employees in the Loan Administration Department.

Travel: Some travel may be required.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with moderate noise levels.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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