Full-Time

Technical Support Engineer

Http/Dns/Ssl

Posted on 11/20/2024

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Data & Analytics
Enterprise Software
Cybersecurity

Entry, Junior

United States

Hybrid position requires in-office presence.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
MySQL
Postgres
Nginx
Requirements
  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving HTTP, DNS and other networking-related problems
  • You understand how the Internet works
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset
  • You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
  • You are familiar with Nginx, Apache, IIS or any other web servers
  • You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers
Responsibilities
  • work with our customers on a variety of technical support issues
  • work with the Technical Operations team that is responsible for running our global distributed network
  • focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc.

Cloudflare provides services that improve the performance, security, and reliability of websites and applications. Their main products include content delivery network (CDN) services, which speed up the delivery of web content globally, and security services that protect against cyber threats like DDoS attacks and data breaches. They also offer serverless computing solutions, allowing developers to run code without managing servers, making development easier and more cost-effective. Cloudflare uses a freemium business model, offering basic services for free to attract users and charging for premium features and enterprise solutions. This approach helps them serve a wide range of clients, from individual developers to large businesses. Their goal is to enhance online experiences by providing essential tools and services that meet the growing demand for faster and more secure internet services.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

12%

1 year growth

38%

2 year growth

47%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cloudflare's continuous innovation, such as the new no-code feature to block AI bots, demonstrates their commitment to addressing emerging threats and market needs.
  • The company's extensive and diverse client base provides a stable revenue stream and opportunities for upselling premium services.
  • Cloudflare's leadership in cybersecurity and web performance positions it well to capitalize on the growing demand for secure and fast internet services.

What critics are saying

  • The increasing frequency of DDoS attacks could strain Cloudflare's resources and impact service reliability.
  • Relying on a freemium model may limit revenue growth if users do not convert to paid plans.

What makes Cloudflare unique

  • Cloudflare's freemium model attracts a broad user base, from individual developers to large enterprises, unlike competitors who may focus solely on enterprise clients.
  • Their innovative tools like Cloudflare Workers and Pages enable developers to build and deploy applications directly on their network, providing a unique edge in the developer community.
  • Cloudflare's strong emphasis on cybersecurity, including DDoS protection and new features to block AI bots, sets them apart in the internet infrastructure market.

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Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships