Full-Time

Technical Support Engineer

Http/Dns/Ssl

Confirmed live in the last 24 hours

Cloudflare

Cloudflare

1,001-5,000 employees

Provides CDN, security, and serverless solutions

Enterprise Software
Cybersecurity

Junior, Mid

United States

This is a hybrid position requiring in-office presence.

Category
Customer Support
Customer Success & Support
IT & Security
Required Skills
MySQL
Postgres
Nginx
Requirements
  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving HTTP, DNS and other networking-related problems
  • You understand how the Internet works
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset
  • You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin (Bonus)
  • You are familiar with Cloudflare and have a site actively using our platform (Bonus)
  • You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) (Bonus)
  • You are familiar with Nginx, Apache, IIS or any other web servers (Bonus)
  • You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers (Bonus)
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers (Bonus)
Responsibilities
  • You will work with our customers on a variety of technical support issues
  • You will focus on providing support on our Core products: DNS, SSL, CDN, Load Balancing, etc.

Cloudflare enhances the performance, security, and reliability of websites and applications through services like content delivery network (CDN) solutions and cybersecurity protections against threats such as DDoS attacks. They also offer serverless computing, allowing developers to run code without managing servers. Their freemium business model attracts a wide range of clients, from individual developers to large enterprises, generating revenue through subscriptions and enterprise contracts. Cloudflare aims to improve online experiences by making the internet faster and more secure.

Company Stage

IPO

Total Funding

$339.8M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

10%

1 year growth

32%

2 year growth

47%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for edge computing aligns with Cloudflare's edge services and CDN offerings.
  • Rising interest in zero trust security models enhances Cloudflare's comprehensive cybersecurity solutions.
  • Expansion of 5G networks globally boosts Cloudflare's CDN and edge service capabilities.

What critics are saying

  • Increased competition from emerging CDN providers could erode Cloudflare's market share.
  • Decentralized web technologies may challenge Cloudflare's centralized service model.
  • Data privacy regulations like GDPR could impose additional compliance costs on Cloudflare.

What makes Cloudflare unique

  • Cloudflare offers a comprehensive suite of internet infrastructure services, including CDN and security.
  • Their serverless computing solutions, like Cloudflare Workers, simplify development and reduce costs.
  • Cloudflare's freemium model attracts a large user base, converting them to premium services.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive salaries

Take-what-you-need paid vacation policy

Comprehensive health plans and benefits

Paid maternity and paternity leave

Commuter and ride share options

Returnships