Full-Time
Global Tour Staff Manager
Posted on 9/23/2025
G Adventures
1,001-5,000 employees
Global guided small-group adventure travel provider
No salary listed
Company Does Not Provide H1B Sponsorship
London, UK + 4 more
More locations: Toronto, ON, Canada | Australia | India | United States
Remote
Candidates can work remotely but may be preferred from specific locations listed.
 Operations & Logistics (3) |
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- Minimum 3 years of experience in the travel/hospitality industry.
- Minimum of 2 years experience leading tours preferred.
- Willingness and ability to travel internationally approximately 4-5x per year.
- Minimum 5 years team leadership experience, including minimum 2 years management experience, including motivating and inspiring teams.
- Proven experience in crisis management and duty of care provision.
- Experience designing and delivering training programs.
- Experience in office administration, problem solving, and organizational tasks.
- Strong skills in public speaking and delivering presentations.
- Proficient in collaboration with cross-functional teams and managing operational tools/resources.
- Excellent verbal and written communication skills.
- Demonstrated commitment to customer satisfaction.
- Ability to build relationships and work effectively with diverse global teams.
- Plan and forecast annual and ongoing tour staff resource needs, analyzing departures by office and trip style to determine required numbers of CEOs, tour leaders, representatives and other on-tour personnel.
- Design and manage multiple staffing tiers, including full-time and part-time roles, to optimize workforce structure.
- Differentiate tour staff roles based on trip style and brand requirements, tailoring workforce solutions accordingly.
- Develop and implement strategies for efficient recruitment, onboarding, and training of tour staff to meet operational goals.
- Assist in recruitment and onboarding of Tour Staff management team members to build strong management capacity.
- Support region-specific travel style training and compliance with relevant requirements.
- Lead global change management initiatives related to tour staff operations, ensuring smooth adoption of new processes and technologies across regions.
- Design and deliver engaging learning experiences for global tour staff, utilizing various formats including in-person, virtual, and experiential learning.
- Partner with cross-functional teams, regions, and departments to develop and implement impactful learning materials for sales, operations, and product teams.
- Develop and execute innovative learning strategies using the latest technologies and methodologies to foster a culture of continuous growth.
- Lead and manage the full lifecycle of tour staff learning content, from creation and a/b testing to refinement and ongoing maintenance.
- Oversee compensation, perks, and benefits (salary, per diem, bonuses) to maintain market competitiveness and position the company and its brands as preferred employers.
- Manage the Tour Staff Administration budget, ensuring effective allocation and control of resources.
- Design, develop, and oversee growth and incentive programs for tour staff at all lifecycle stages, in partnership with brand teams.
- Support performance management and disciplinary processes for in-field tour staff managers.
- Assist in mentorship and coaching to support tour staff management teams to build leadership capacity and succession plans at all levels.
- Create and deploy operational tools and resources (e.g., CEO Field Guides, Google Sites, Polaris features) to support global tour staff effectiveness.
- Develop and track efficiency metrics and targets for tour staff operations to drive continuous improvement.
- Contribute to department project management and continuous improvement initiatives.
- Provide in-field support and guidance to tour staff managers, including assistance with organizational structure design to optimize team capacity.
- Contribute to broader operational strategy and decision-making.
- Support external partnerships involving tour staff to enhance operational cooperation and representation.
- Support multi-brand strategies by collaborating across brands to coordinate and manage tour staff initiatives.
- Collaborate with cross-functional departments to address the needs of internal tour staff stakeholders.
- Coordinate with Global Talent teams to ensure all contracts, schedules, and policies for tour staff are accurate, up-to-date, and compliant.
- Partner with regional teams to establish global best practices for tour staff management.
- Act as a key community architect, fostering a vibrant and interactive environment for our CEOs. This includes proactive engagement on our Slack channels, facilitating connections between members, and strengthening relationships at virtual and in-person events to be a known, trusted resource for the CEO community.
- Support compliance with international labor laws and regulations affecting tour staff across all regions.
- Support crisis response plans related to tour staff, including emergency communication protocols and contingency staffing arrangements.
- Minimum of 2 years experience leading tours preferred
G Adventures is a global travel company that offers more than 1,000 sustainable, immersive tours across 100+ countries. It runs small-group, guided itineraries that include accommodations and activities, with a focus on authentic experiences and responsible travel. The tours are guaranteed to depart, providing travelers with certainty and peace of mind. Revenue comes from selling travel packages, and the company operates through 28 offices worldwide with thousands of employees. Compared with many mainstream trips, G Adventures emphasizes community-based tourism, environmental responsibility, and direct engagement with local cultures, aiming to minimize impact while maximizing meaningful experiences for travelers and local communities. Its goal is to broaden access to authentic, responsible adventures and to grow the positive impact of community-based tourism globally.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1990
Simplify's Take
What believers are saying
- National Geographic Signature adds 17 premium itineraries in April 2026, attracting repeat customers aged 20-80.
- GX Summit in Cambodia September 2026 boosts community tourism like Jordan's 186% passenger surge.
- New sales hires like Maddy Schilg strengthen ANZ and UK agent engagement in 2026.
What critics are saying
- Vestland Classic Cruises captures Arctic-Antarctic share with acquired expedition ship in 2026.
- Intrepid Travel undercuts with lower prices, stealing 20% solo travelers in Australia-UK.
- Cambodia GX Summit cancellation from unrest slashes Asia bookings 30% by September 2026.
What makes G Adventures unique
- Ripple Score measures 93% local economy retention across tours since 2016.
- Trees for Days plants one tree per traveler day, exceeding 3 million trees.
- Signed Glasgow Declaration in 2021 to halve carbon footprint by 2030.
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Benefits
Paid Vacation
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Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 3%PROMPERÚ and G Adventures spotlight premium, purpose-led Peru travel for Australian agents. 02/04/2026 1 min. read PROMPERÚ and G Adventures have partnered to showcase Peru's high-end, purpose-led travel offering to the Australian market, hosting a select group of Travel Associates advisors on a luxury familiarisation trip ahead of a new premium product launch. The initiative aligns with a broader push to position Peru as a leading destination for experiential, community-focused travel among high-value Australian travellers. Premium product backed by community tourism. The trip was designed to introduce advisors to the National Geographic Signature with G Adventures collection, which launched in January, and highlight Peru's ability to deliver both premium experiences and meaningful local impact. Over 10 days, agents travelled through Lima, Cusco, the Sacred Valley, Machu Picchu and the Amazon, combining high-end accommodation with immersive, community-led experiences. The itinerary emphasised G Adventures' long-standing focus on community tourism, with encounters involving local artisans, conservation projects and cultural initiatives. Australia a key growth market for Peru. The famil forms part of PROMPERÚ's strategy to grow its presence in Australia's premium travel sector, supported by trade training, roadshows and industry partnerships. Australia continues to emerge as a high-value source market, with 34,721 Australian visitors recorded in 2025 - a 27 per cent increase year-on-year. Australian travellers are also among the highest spenders in Peru, reinforcing the destination's appeal across the luxury and experiential segments. Experiential luxury driving demand. The program highlighted Peru's positioning at the intersection of luxury and purpose-led travel, combining gastronomy, culture and nature. Experiences ranged from Lima's award-winning culinary scene to boutique stays in the Sacred Valley and conservation-led exploration in the Amazon, including the Tambopata National Reserve. For the trade, the famil underscores growing demand for premium itineraries that deliver both comfort and connection, particularly in destinations with strong cultural and environmental credentials. As operators continue to refine high-end offerings, Peru is positioning itself as a compelling option for clients seeking immersive, transformative travel experiences.
G Adventures launches agent-first training vodcast. 24/02/2026 1 min. read G Adventures has unveiled a new Agent Training Vodcast for the Australia and New Zealand market, offering travel advisors a more flexible way to access destination education and product insights. Available in both audio and video formats on Spotify and YouTube, the series is designed to fit around an agent's day, allowing learning on the commute, between appointments or while exercising. The vodcast format blends the accessibility of a podcast with in-depth destination training, providing short, focused episodes that move beyond traditional webinar-style sessions. Destination storytelling over sales scripts. Rather than focusing on product selling techniques, the series centres on destination knowledge, cultural context, travel styles and sustainability insights. Each episode features a G Adventures Global Purpose Specialist or Key Account Manager, equipping agents with practical information they can confidently use in client conversations. The series is hosted by travel podcaster and G Adventures ambassador Jacob Stanley, who brings an experienced and conversational approach to each episode. Complementing traditional training. G Adventures says the initiative responds to the growing pressure on advisors' time, offering a format that complements in-store visits and webinars rather than replacing them. The company positions the vodcast as a way to help agents build confidence and fluency when discussing destinations, while reinforcing its focus on responsible and community-led travel. The Heart of G podcast episode line-up includes: The first five episodes are available now for download, with further episodes rolling out across 2026. For updates and to follow G Adventures' new The Heart of G podcast series, visit Youtube or Spotify. Kate Webster is a world traveller, ocean lover and conservation warrior who is determined to make every moment count for herself and the world around her. She translates those moments and shares them through her storytelling. An adventurer at heart with a curious spirit to explore, her work has taken her to the edges of the Earth. Kate has delved into the world of wildlife and conservation travel to bring awareness. www.travellerkate.com
G Adventures' G Trek for Good heads to Camino de Santiago in Spain. G Adventures has announced that its fundraising G Trek for Good 2026 will take on the famous Camino de Santiago in Spain (April 13-20). The latest iteration of the annual travel industry fundraiser will be the biggest yet, with 50 travel industry members trekking 100km to raise £50,000 for two organisations. Money raised will be split equally between Planeterra, G Adventures' non-profit partner which uses community tourism to change lives, and Abta LifeLine, which provides financial and emotional support to UK travel industry colleagues in need. The Camino de Santiago comprises a series of ancient pilgrimage routes through Portugal, France and northern Spain, taking walkers to the Unesco World Heritage Site of Santiago de Compostela Cathedral in northwest Spain. Brian Young, EMEA managing director at G Adventures, said: "The Camino de Santiago is a hike that people travel thousands of miles across the world to experience. "It's beautiful, but with long days on the path, plus the curveball of carrying our own kit, this is a trek that will challenge us and will bring us all together. "The sense of camaraderie on these challenges, and the shared purpose of raising funds for two vital organisations, always proves to be hugely rewarding for everybody involved. "G Trek for Good is about creating lasting impact for the communities that we support. "Every step counts, and we're excited to have double the number of spots available. "I'm calling on my industry colleagues to take on a new challenge and experience something truly fulfilling, whilst also changing lives through travel." Previous treks have taken place in Colombia's Lost City, Morocco's Mount Toubkal, Choquequirao in Peru and Tanzania's Mount Kilimanjaro. Since launching in 2019, the initiative has raised more than £165,000 and has become a key event in the UK travel trade calendar. - G Adventures' UK managing director Brian Young was honoured for his charity fundraising efforts, winning the Unsung Hero Award at Travel Weekly's Globe Travel Awards earlier this month. The award recognised Young's role in spearheading the annual fundraising treks to raise money for Planeterra and Abta Lifeline.
G Adventures reveals new location for GX 2026. G Adventures has revealed Cambodia as the new host for its 2026 GX Summit, taking place this September. *All details correct at time of publish (28 January 2026) Having originally been set to take place in Morocco, the decision to change location reflects GX's core mission to use travel as a force for good by supporting destinations where community tourism can have the greatest positive impact. "GX is so much more than a conference," said Bruce Poon Tip, founder of G Adventures. "It's about celebrating the power of travel done right, in destinations where its global community can help drive real, positive change. "Morocco has enjoyed significant tourism success in recent years while Cambodia, despite being a spectacular and safe destination, has faced challenges following regional unrest, which impacts the livelihoods of local people." Now in its fourth year, GX brings together a global community of travel agents, partners, media, content creators, travellers, industry leaders and G Adventures staff to experience firsthand how community tourism supports livelihoods, preserves culture, and creates long-term economic opportunity. Hosting GX in Cambodia aligns with that vision, placing the spotlight on a destination where tourism recovery can directly benefit local people. The move continues a clear pattern in GX's history. Over the past three years, the summit has been intentionally hosted in destinations navigating recovery and renewal, including Peru, India and Jordan, which saw a 186% increase in G Adventures passengers after GX took place there in September 2025. "Looking back, the impact is undeniable," added Bruce Poon Tip. "GX doesn't just talk about community tourism, it helps to activate it. "I couldn't be more excited for Cambodia to be the next chapter in that story and I want to personally thank the Moroccan Tourism Board for their support and belief in the vision of GX." GX Cambodia will take place from 23 to 28 September and will celebrate the destination's rich history and culture exploring both Phnom Penh and Siem Reap, while offering attendees the opportunity to meet local communities and visit inspiring projects firsthand.
Arctic and Antarctic tourism revived as Vestland Classic Cruises acquires former G Adventures expedition ship: all you need to know. Arctic and Antarctic tourism are poised for a fresh chapter as Norway-based Vestland Classic Cruises emerges as the new owner of G Adventures' former Expedition ship, with plans to return the classic vessel to polar regions under a new identity and livery. After leaving the G Adventures fleet, the ship completed a trans-Atlantic repositioning to Gdynia, Poland, where it now awaits its next phase as part of a growing small-ship expedition portfolio. The move underscores the enduring value of intimate, heritage-style expedition vessels in modern tourism, appealing to travelers seeking authentic maritime experiences far removed from mainstream mega-cruise operations in remote northern and southern latitudes.