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Full-Time

Trust and Safety Analyst

Confirmed live in the last 24 hours

Clipboard Health

Clipboard Health

1,001-5,000 employees

Connects healthcare professionals with facility shifts

Data & Analytics

Mid

Remote in USA

Category
Legal
Risk & Compliance
Legal & Compliance
Required Skills
Communications
Requirements
  • At least three years experience in a customer facing role
  • Ability to investigate deeply, and resolve customer incidents with empathy and action
  • Exceptional written and verbal communication skills
  • Ability to launch policies and features to enhance platform safety
  • Ability to manage multiple cross-functional projects
  • Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
  • Ability to identify potential risks and effectively diffuse situations
  • Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals and mission of both Trust & Safety and Clipboard Health
  • Self-motivated, able to work independently, and stay organized
  • Strong attention to detail, and the ability to identify patterns of behaviour and indications of abuse
  • Ethical and unbiased integrity and decision-making abilities
Responsibilities
  • Directly engage with customers on both sides of our marketplace while investigating safety incidents
  • Manage and maintain communication on multiple platforms to effectively solve incidents at Clipboard Health’s partnered facilities with the utmost priority and high standards
  • Deliver high quality service, while providing satisfactory resolution to the most challenging cases
  • Identify unreported safety issues, and classify them accurately within the incident tracker
  • Meet Trust & Safety’s SLAs, and ensure a timely turnaround for our customers
  • Develop safety initiatives and tools to help keep our customers safe and reduce overall incidents
  • Drive forward the development of safety tools and features for customers
  • Drive policy for norms within the marketplace, and new policies to address known and unknown safety issues
  • Lead cross-functional collaboration with customer support, operations, product, customer success, and legal
  • Evaluate safety and compliance risk, and develop strategies to address gaps
  • Develop metrics for measuring Trust and Safety success
  • Monitor and report on safety and compliance metrics as well as analyze trends in safety data to come up with solutions that address safety incidents
  • Drive continuous efforts to improve incident reporting process
  • Remain knowledgeable on product updates to ensure audited team members are utilizing the correct organizational information
  • Act as a subject matter expert on Trust and Safety policies and procedures internally and externally

Clipboard Health uses technology to bridge the gap between healthcare facilities and professionals, such as CNAs, LVNs, RNs, and more, in multiple locations across the U.S. By addressing the nationwide shortage of nurses, this platform not only fosters professional growth opportunities for new nursing graduates but also ensures top facilities are staffed adequately. This focus on efficiently meeting both healthcare needs and professional opportunities makes it an attractive workplace that is actively contributing to solving critical staffing issues in the healthcare industry.

Company Stage

Series C

Total Funding

$144.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

14%

1 year growth

40%

2 year growth

159%