Billing Coordinator 1

Salary Range: $50,000 - $65,000

Job Posting End Date: October 10, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in the Northeast Distribution Area, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in the Northeast Distribution Area, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Solid presentation, negotiation, and customer service abilities.

• Solid analytical and problem-solving skills.

• Solid interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients.

Education & Experience Required

• Bachelor's Degree in a related field
• at least one year of job-related work experience in the insurance and/or financial industry

Or an equivalent combination of education and experience

Education & Experience Preferred

• Knowledge of payroll account management
• Experience with billing services
• at least one year of experience addressing diverse customer needs

Principal Duties & Responsibilities

• Oversees multiple group accounts and their members, focusing on premium accounting and billing.

• Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.

• Manages and reconciles suspense accounts for assigned blocks.

• Collaborates with external and internal partners to ensure accurate premium payments and applications.

• Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments.

• Reports the financial status of group accounts to internal and external partners.

• Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed.

• Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices.

• Build and maintains positive relationships with internal and external clients.

• Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.

• Performs other duties as assigned.

Total Rewards

The salary range for this job is $50,000 - $65,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.